Service Campaign 959 Dealer Best Practice
Date: March 11, 2020
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Service Campaign 959: ECM UPDATE – FUEL INJECTION CONTROL LOGIC IMPROVEMENT (TSB #20-01-013H) – v1
Updates To This Document
•

Initial communication to dealers.

Date
03/11/20

*** Retail Vehicles Only ***
Dealers must perform this Service Campaign whenever an affected vehicle is in the shop for any maintenance or repair.
Affected Vehicles

Hyundai is conducting a Service Campaign related to an Electronic Control Module (ECM) software update to revise the fuel injection
control logic. The update is for the applicable model listed below with SULEV emissions certification only.
The affected vehicles include:
• 2014 ~ 2015MY Tucson (LM) 2.4L SULEV Emissions.
Hyundai is initiating this action to ensure the quality of its vehicles and the continued satisfaction of Hyundai customers.

Description

This service campaign is related to an Electronic Control Module (ECM) software update to revise the fuel injection control logic for IUVP.
A Campaign Sticker must be applied to all vehicles and an Emission Recall Proof of correction card completed in certain States as
mentioned in the TSB.

Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and
advise the customer on time requirements.
Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including
Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate
capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary
tools, campaign parts and shop equipment as needed.
• This campaign can be completed quickly and does not require a hoist.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a
copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign,
note this on the repair order and request the customer’s signature next to the statement.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality
Control your work.
• Use Greeters, Porters and Service Consultants to bring vehicles to Technicians to make it easier for them to stay
working in the bay.
• You must initially perform GDS ECU Update in Auto Mode. If the ECU Update starts but then fails in Auto Mode,
perform the update in Manual Mode to recover.
• Make sure the battery voltage does not fall below 12 volts. Keep a charger connected to the battery or run the
vehicle for 20 minutes to ensure an adequate state of charge for reliable update results.

•

Make sure to put the campaign sticker on the inside of the hood
Campaign Sticker (Please see TSB for application instructions)

959
959
00305 SC959
Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s
next service.
• Service Manager must complete the Vehicle Emission Recall-Proof of Correction Card using permanent ink pen
upon completion of the Campaign
• When filling in the information, copy the information directly from the vehicle, not from the repair order
• Give the completed Vehicle Emission Recall-Proof of Correction Card to the owner of the vehicle

Reconnect – Follow up for customer satisfaction.

Parts

Please review parts as outlined in the corresponding TSB (TSB #20-01-013H) which will be automatically shipped to dealers.

Customer Notification

Hyundai will notify owners of the vehicles described above in April 2020 and strongly encourage them to return their vehicles to their Hyundai
dealers for the service procedure as soon as possible.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.

Hyundai Motor America

Key Contact Information
Contact Information

Dealer Support

Description

Parts

[email protected]
1-800-545-4515

Parts ordering hotline

Techline

1‐800‐325‐6604

Warranty HELPREP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

1‐844-371-3808

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes

AutoLoop Technical Support

[email protected]
1-877-850-2010

CDK Technical Support

https://serviceconnect.support.cdk.com/

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes

Customer Support

Contact Information

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or
service campaigns

Hyundai Recall / Campaign
Website
Hyundai Customer Care Center
(General Questions)

www.hyundaiusa.com/recall

Updated information related to the specific recall or
service campaign
Customers general questions, non‐campaign
related

Hyundai Roadside Assistance

1-800-243-7766

1‐800‐633‐5151

Hyundai Roadside Assistance

Key Reference Information
Name
Campaign Central
Car Care Scheduling (Xtime) - Tutorials
Car Care Scheduling (Xtime) - Recall Appointment
Notification

Parts – Campaign Parts Management (CPM)
Procedure

Source
Consolidated repository of recall and service campaign dealer best practices.
Located on the service tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library >
Car Care Scheduling
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library >
Campaign Parts Management

Service Rental Car (SRC) Program

www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software

Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing

www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS> SERVICE tab> select
UNCOMPLETED CAMPAIGN VIN LISTING

– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website
NHTSA Website

www.hyundaiusa.com/recall
www.safercar.gov