NHTSA ID Number: 10173458
Manufacturer Communication Number: TSB_ELE196
TSB/Document Date: 2020-04-07
Summary
TECHNICAL SERVICE BULLETIN: SERVICE ACTION: DISPLAY AUDIO 2.0 SOFTWARE UPDATE (SA415) - This bulletin provides the procedure to update the head unit software on some 2021MY Seltos (SP2) vehicles produced from November 21, 2019 through January 21, 2020, equipped with the D-AUDIO 2.0 head unit which may exhibit intermittent malfunction of the radio control button. To correct this concern, perform the head unit software update procedure outlined in this bulletin.
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TSB/Document ID: TSB_ELE196
Replacement Service Bulletin Number:
MFR Communication Date: 2020-03-24
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
GROUP
ELE
MODEL
2021MY
Seltos (SP2)
NUMBER
196
DATE
March 2020
TECHNICAL SERVICE BULLETIN
SUBJECT:
SERVICE ACTION: DISPLAY AUDIO 2.0
SOFTWARE UPDATE (SA415)
This bulletin provides the procedure to update the head unit software on some 2021MY Seltos
(SP2) vehicles produced from November 21, 2019 through January 21, 2020, equipped with
the D-AUDIO 2.0 head unit which may exhibit intermittent malfunction of the radio control
button. To correct this concern, perform the head unit software update procedure outlined in
this bulletin. Before conducting the procedure, verify that the vehicle is included in the list of
affected VINs.
NOTICE
A Service Action is a repair program without customer notification that is performed
during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
Repair status for a VIN is provided on WebDCS (Service → Warranty Coverage →
Warranty Coverage Inquiry → Campaign Information). Not completed Recall / Service
Action reports are available on WebDCS (Consumer Affairs → Not Completed Recall
→ Recall VIN → Select Report), which includes a list of affected vehicles.
This issue number is SA415.
Printed TSB copy is for reference only; information may be updated at any time.
Always refer to KGIS for the latest information.
Circulate To:
X General Manager
X Service Advisors
X Technicians
X Service Manager
X Parts Manager
X Body Shop Manager
X Fleet Repair
Page 2 of 5
SUBJECT:
SERVICE ACTION: SELTOS AVN 5 WIDE SOFTWARE UPDATE (SA417)
Software Update Procedure:
1. Turn engine ON and record customer
radio presets.
2.
Press the SETUP hard key on the head
unit.
NOTICE
All images used throughout this
service bulletin are for reference
use only. Disregard time and
date displayed in each step.
3.
Select “General”.
4a. Select “System Info”,
4b. Select “SW Info/Update”.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA415 Seltos (SP2) March 2020
Page 3 of 5
SUBJECT:
SERVICE ACTION: SELTOS AVN 5 WIDE SOFTWARE UPDATE (SA417)
5.
Verify that an earlier software version is
currently installed. Refer to “Software
Version” table on page 4.
6.
Insert USB Flash Drive into the vehicle’s
USB Port. (Location will vary by model)
Note: When inserting the USB flash
drive, the “Update to next version now?”
screen may pop up. If so, proceed to
step 7.
If the “Update to next version now?”
screen does not pop up, select “Update”.
7.
Confirm the available software version is
applicable to (SP2) model:
SP2.USA.D2V.001.002.200122
Select “Update”.
8.
The software update will begin…
Wait 9 -10 minutes.
System will reboot automatically.
Wait until the update is completed.
If the update fails, repeat the step 3 – 7.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA415 Seltos (SP2) March 2020
Page 4 of 5
SUBJECT:
SERVICE ACTION: SELTOS AVN 5 WIDE SOFTWARE UPDATE (SA417)
9a. Confirm S/W Update was installed.
9b. Select “Setup” and repeat steps 3 – 5.
10. Confirm SW Ver. was installed correctly.
13. Restore radio presets recorded in step 1
and shut engine off.
14.
Model
Software Version (SW Ver.)
Before
SP2.USA.D2V.001.001.191114
After
SP2.USA.D2V.001.002.200122
SP2
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA415 Seltos (SP2) March 2020
Page 5 of 5
SUBJECT:
SERVICE ACTION: SELTOS AVN 5 WIDE SOFTWARE UPDATE (SA417)
AFFECTED VEHICLE RANGE:
Model
Production Date Range
Seltos (SP2)
November 21, 2019 to January 21, 2020
REQUIRED PART:
Part Name
Figure
Comments
Auto-shipped to Dealers.
Additional USB upgrade
sticks can be ordered through
Snap-on Business Solutions
at (888) 542-1011.
WARRANTY INFORMATION:
N Code: N99 C Code: C99
Claim
Type
Causal P/N
Qty.
Repair
Description
Labor Op
Code
Op
Time
Replacement
P/N
Qty.
V
96160 Q5650DHV
0
(SA415)
D-Audio 2.0
Software Update
200013R0
0.3
M/H
N/A
0
NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia
retailers
should reference SA415 when accessing the WebDCS system.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA415 Seltos (SP2) March 2020
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