Bulletin No.:

Service Bulletin

Date:

00-03-10-003Y
March, 2020

WARRANTY ADMINISTRATION
Subject:

General Motors New Vehicle Tire Warranty Program (U.S. Dealers Only)

Models:

2020 and Prior GM Passenger Cars and Light Duty Trucks

Attention: Warranties for all model years will be handled through Global Warranty Management
(GWM). All service and warranty personnel connected with tire warranty coverage and
transactions submission should review this bulletin.
This bulletin has been revised to add the 2020 Model Year, change the order of the tire
warranty prorating tables and update the Transportation, Vehicle Storage and PDI Policy
Manual and GM Service Policies & Procedures Manual references. Please discard Corporate
Bulletin Number 00-03-10-003X.

The GM New Vehicle Tire Warranty
The tires supplied with a new vehicle are covered by
General Motors against defects in material or
workmanship under the Bumper-to-Bumper New
Vehicle Limited Warranty.
For vehicles within this warranty period, defective tires
will be replaced on a prorata adjustment basis
according to the following mileage-based schedule:
• 0-12,000 miles: 100% of the replacement tire
value is covered by GM
• 12,001-36,000 miles: The customer contributes to
the cost of tire replacement based on miles. A
sliding scale system starting with customer
responsibility increasing as mileage increases.
See proration chart below for details.
• 36,001-50,000 miles: Coverage continues on
Buick and Cadillac models only with the customer
responsible for 80% of replacement tire cost.
This proration is based solely on mileage. Tread depth
measurements are not required for transaction
submission.
If the tire is not in stock and the vehicle is returned to
the customer while the tire is being shipped, the vehicle
mileage at the time the tires were ordered must be
recorded on the job card and used to determine the
proration amount. Any additional accrued mileage
between ordering and installation should not be
charged to the customer.

Copyright 2020 General Motors LLC. All Rights Reserved.

Important: Proration applies to the price of the tires
only. Cost plus warranty mark-up must be calculated
before determining prorated amount. No labor charges
are to be assessed to the customer for tire
replacement. GM will cover 100% of the cost to labor
(mount and balance tires) for tires replaced under the
Bumper-to-Bumper warranty based on published
allowances in the Labor Time Guide.
Tire proration policies and percentages also apply to
tires replaced under Customer Enthusiasm and tires
replaced that were damaged as a result of a
warrantable vehicle component.

GM Tire Warranty Proration Tables
Buick/Cadillac Tire Warranty Prorating
Table for 2017 and Newer Model Years

Mileage (mi)

Customer
Participation
(Tire Cost
Including Markup)

Customer
Participation
(Labor — Mount/
Balance)

0-12,000

0%

0%

12,001-15,000

40%

0%

15,000-20,000

50%

0%

20,001-25,000

60%

0%

25,001-30,000

70%

0%

30,000-50,000

80%

0%

50,000+

100%

100%

Page 2

March, 2020

Chevrolet/GMC Tire Warranty Prorating
Table for 2017 and Newer Model Years

Mileage (mi)

Customer
Participation
(Tire Cost
Including Markup)

Customer
Participation
(Labor — Mount/
Balance)

0-12,000

0%

0%

12,001-15,000

40%

0%

15,000-20,000

50%

0%

20,001-25,000

60%

0%

25,001-30,000

70%

0%

30,000-36,000

80%

0%

36,000+

100%

100%

GM Tire Warranty Prorating Table for
2003-2016 Model Years

Mileage (mi)

Customer
Participation
(Tire Cost
Including Markup)

Customer
Participation
(Labor — Mount/
Balance)

0-12,000

0%

0%

12,001

33%

0%

13,000

35%

0%

14,000

36.9%

0%

15,000

38.9%

0%

16,000

40.8%

0%

17,000

42.8%

0%

18,000

44.7%

0%

19,000

46.7%

0%

20,000

48.7%

0%

21,000

50.6%

0%

22,000

52.6%

0%

23,000

54.5%

0%

24,000

56.5%

0%

25,000

58.5%

0%

26,000

60.4%

0%

27,000

62.4%

0%

28,000

64.3%

0%

29,000

66.3%

0%

30,000

68.2%

0%

31,000

70.2%

0%

32,000

72.2%

0%

33,000

74.1%

0%

34,000

76.1%

0%

35,000

78%

0%

36,001+
(Chevrolet,
GMC)

100%

100%

Bulletin No.: 00-03-10-003Y

GM Tire Warranty Prorating Table for
2003-2016 Model Years (cont'd)
Customer
Participation
(Tire Cost
Including Markup)

Customer
Participation
(Labor — Mount/
Balance)

36,001 - 50,000
(Buick/
Cadillac only)

80%

0%

50,001 (Buick/
Cadillac only)

100%

100%

Mileage (mi)

Using the above tables, you should be able to
readily calculate the required customer
contribution for each scenario. Here are a few
examples:
• A Chevrolet vehicle with 18,475 miles requires
one tire be replaced. The full cost of the tire
including handling allowance is $156.20. In this
example, the customer participation is 44.7% of
the tire replacement cost. 156.20 x 44.7% =
$69.82. GM will cover the remaining portion for the
tire ($156.20 - $69.82 = $86.38) and 100% of the
labor to mount and balance the new tire.
• A Buick vehicle with 14,999 miles on it requires
both front tires to be replaced due to a warrantable
condition. The full cost of each tire including
handling allowance is $172.72. In this example,
the customer participation is 36.9% of the tire
replacement cost. $172.72 x 2 tires = $345.44 x
36.9% = $127.47. GM will cover the remaining
portion for the tires ($345.44 - $127.47 = $217.97)
and 100% of the labor to mount and balance the
new tires.
• A Cadillac vehicle with 42,000 miles on it requires
one rear tire to be replaced. The full cost of the tire
including handling allowance is $215.46. In this
example, the customer participation is 80% of the
tire replacement cost. $215.46 x 80% = $172.37.
GM will cover the remaining 20% of the tire
replacement cost ($43.09) and 100% of the labor
to mount and balance the new tire.

What is Covered
•

Original Equipment (OE) tires and PDI installed
Limited Production Options (LPO) tires.
Note: Most OE and LPO tires will have a Tire
Performance Criteria (TPC) number molded on the
sidewall near the tire size.
•

Tires replaced under warranty will continue to be
covered for the remaining portion of the
Bumper-to-Bumper New Vehicle Limited Warranty.
Proration charts would apply based on the
mileage accumulated from the time of the
installation of the replacement tire through the end
of the vehicle’s Bumper-to-Bumper Warranty term.

Bulletin No.: 00-03-10-003Y

March, 2020

What is Not Covered
Non-Original Equipment tires (excluding
dealer-replaced tires under the
Bumper-to-Bumper New Vehicle Limited
Warranty).
• Tires on a vehicle after the Bumper-to-Bumper
New Vehicle Limited Warranty expires. Original
Equipment tires may still have prorated warranty
coverage by the tire manufacturer once the
Bumper-to-Bumper expires. Contact the GM Tire
Program at 1-877-728-4737 for more information.
• Tires purchased by consumers beyond the New
Vehicle Bumper-to-Bumper coverage or replaced
during the Bumper-to-Bumper period for
non-warrantable conditions. Replacement tires
would be warranted under the GM Tire Warranty
Program or by the tire manufacturer (including
tires purchased through the GM Tire Program).
Contact the GM Tire Program at 877-728-4737 for
more information.
• Normal tire wear.
Important: Tire wear greatly varies by both the tire
type installed and the driving habits of the owner. OEM
tires installed on GM vehicles are evaluated for many
different criteria and may have been selected to
optimize handling, ride quality, load carrying or traction
demands. Different types of tires will experience
different rates of wear, resulting from all of the above
factors. No warranty is offered on the usable tread life
of the tires.
• Uneven wear from damaged, worn or misaligned
suspension components. Note: If tire replacement
is necessary due to component(s) covered under
the New Vehicle Warranty, Service Agents may
claim for replacement tires on the same job card
as the defective component(s). The tire claim must
be submitted using the applicable tire labor
operation and proration schedule listed in this
bulletin. A Tire Pre-Repair Authorization is
required for the tire labor operation.
• Road hazard (punctures, cuts, impact breaks,
etc.) Road hazard may be covered by certain tire
manufactures on specific tires.
• Damage resulting from driving with low tire
pressures.
• Damage resulting from improper tire repairs.
• Damage resulting from extended driving on a
flat tire.
• Damage due to misuse, negligence, lack of
maintenance, alteration, racing and vandalism.
• Flat spotting caused by parking a vehicle for an
extended period of time. See the Transportation,
Vehicle Storage and PDI Policy Manual for tire
care policies while vehicles are in dealer
inventory.
• Premature and/or excessive wear on Michelin
Pilot Sport CUP/CUP2 and Goodyear Eagle F1
Supercar 3R tires.

•

•

•

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