Bulletin No.:

Service Bulletin

Date:

19-NA-267
March, 2020

TECHNICAL
Subject:

Brand:

Driver Information Center Welcome Logo Flickers When Entering Vehicle or Blank
Head Up Display
Model:

Model Year:

VIN:

from

to

2020

2020

from

Engine:

Transmission:

All

All

to

XT4
Cadillac

XT5
XT6

Chevrolet

Silverado
1500 (New
Model)

GMC

Sierra 1500
(New Model)

2019

2019

Involved Region or Country

United States, Canada, Mexico, Europe, Russia, Middle East, Israel, Palestine, Bolivia
(West), Japan, Cadillac Korea (South Korea), Thailand (ASEAN)

Additional Options (RPOs)

Equipped with 8” Driver Information Center (UHS)

Condition

Customer may comment that when entering or starting the vehicle and the vehicle
modules are asleep, the Cadillac, Chevrolet, or GMC brand animation logo may flicker or
become distorted on the driver information center (DIC). If this flicker/distortion condition
occurs, it could be followed by a black or blank DIC lasting up to 2 minutes. During this
time, if equipped, the head up display (HUD) image could also have a blank image or
appear inoperative. The blank DIC may or may not occur after the animation flickers.

Cause

The cause of the condition may be a software anomaly in the instrument cluster.

Correction

Reprogram the instrument cluster.

Service Procedure
Caution: Before downloading the update files, be sure
the computer is connected to the internet through a
network cable (hardwired). DO NOT DOWNLOAD or
install the files wirelessly. If there is an interruption
during programming, programming failure or control
module damage may occur.
Note: Carefully read and follow the instructions below.
•

•

Ensure the programming tool is equipped with the
latest software and is securely connected to the
data link connector. If there is an interruption
during programming, programming failure or
control module damage may occur.
Stable battery voltage is critical during
programming. Any fluctuation, spiking, over
voltage or loss of voltage will interrupt
programming. Install a GM Authorized
Programming Support Tool to maintain system
voltage. Refer to www.gmdesolutions.com for
further information. If not available, connect a fully

Copyright 2020 General Motors LLC. All Rights Reserved.

•

•

charged 12 V jumper or booster pack
disconnected from the AC voltage supply. DO
NOT connect a battery charger.
Turn OFF or disable systems that may put a load
on the vehicles battery such as; interior lights,
exterior lights (including daytime running lights),
HVAC, radio, etc.
Clear DTCs after programming is complete.
Clearing powertrain DTCs will set the Inspection/
Maintenance (I/M) system status indicators to NO.

Page 2

March, 2020

Bulletin No.: 19-NA-267

5431207

Important: If the Same Calibration/Software Warning
is noted on the SPS screen, select OK and follow
screen instructions. After a successful programming
event, the WCC is located in the Service Programming

System dialogue box of the SPS Summary screen. No
further action is required. Refer to the Warranty section
of the bulletin.
1. Reprogram the Instrument Panel Cluster (IPC).
Refer to P16 Instrument Cluster: Programming and
Setup in SI.

Bulletin No.: 19-NA-267

March, 2020

Page 3

5431209

Important: To avoid warranty transaction rejections,
you MUST record the warranty claim code provided on
the SPS Warranty Claim Code (WCC) screen on the
job card. Refer to callout 1 above for the location of the
WCC on the SPS screen.
2. Record SPS Warranty Claim Code on job card for
warranty transaction submission.

Parts Information
No parts are required for this repair.

Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor Operation

Description

Labor Time

*2886598

Instrument Cluster Reprogramming with SPS and USB

0.6 hr

*This is a unique Labor Operation for Bulletin use only.
Important: *To avoid warranty transaction rejections, carefully read and follow the instructions below:
• The SPS Warranty Claim Code must be accurately entered in the “SPS Warranty Claim Code” field of the transaction.
• When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty
Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “SPS Warranty Claim
Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided
by SPS.

Page 4

March, 2020

Bulletin No.: 19-NA-267

Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on
the Job Card, the code can be retrieved in the SPS
system as follows:
1. Open TIS on the computer used to program the
vehicle.
2. Select and start SPS.
3. Select Settings.
4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be
listed on a roster of recent programming events. If the
code is retrievable, dealers should resubmit the
transaction making sure to include the code in the SPS
Warranty Claim Code field.
Version

2

Modified

Released November 22, 2019
Revised February 26, 2020 – Removed Supersede, Added 2020 Cadillac XT4, XT5, XT6
and Updated Subject and Condition Section

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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