February 2020
Dealer Service Instructions for:

Customer Satisfaction Notification VE6
Missing Side Steps
Remedy Available
2020 (DT) Ram 1500 Pickup
NOTE: This campaign applies to some of the above vehicles equipped with the
Built to Serve package.

Subject
The side steps were not installed on about 110 of the above vehicles built with
Laramie trim and the Built to Serve package.

Repair
Install side steps.

 Copyright 2020, FCA US LLC, All Rights Reserved (djt)

Customer Satisfaction Notification VE6 – Missing Side Steps

Parts Information
Part Number

Description

82215299

Side Steps – Quad Cab with 6’4” Bed

82215300

Side Steps – Crew Cab with 5’7” Bed

82215305

Side Steps – Crew Cab with 6’4” Bed

Parts Return
No parts return required for this campaign.

Special Tools
No special tools are required to perform this service procedure.

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Customer Satisfaction Notification VE6 – Missing Side Steps

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Service Procedure
A. Install
NOTE: If side steps were previously installed, charge the inspect LOP.
1. Lift and support the vehicle.
2. Locate and clean any
accumulated debris from
the weld studs on the
back side of the rocker
panel (Figure 1).

Figure 1 – Body Weld Studs

NOTE: The side steps mount on six studs per side, except on Crew Cab
models with a 6’4” bed, which use nine studs per side.

3. Using an 8 x 1.25 die,
remove
paint
and
coatings from the studs
to reveal clean threads
(Figure 2).

Figure 2 – Cleaning Threads

Customer Satisfaction Notification VE6 – Missing Side Steps

Service Procedure [Continued]

4. With help from an
assistant, place the side
step into position with
the studs passing through
the corresponding holes
in the mounting brackets
(Figure 3).

Figure 3 – Installing Side Steps

5. Install a nut from the kit
on each stud. Tighten the
nuts to 16 N·m (12 ft.
lbs.) (Figure 4).

6. Complete steps 2-5 for
the other side of the
vehicle.

Figure 4 – Nuts Installed

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Customer Satisfaction Notification VE6 – Missing Side Steps

Page 5

Service Procedure [Continued]
7. Apply
a
complete
coating of Mopar Black
Corrosion
Resistant
Protectant 68317791AA
(or equivalent) to the
exposed studs and nuts
(Figure 5).
8. Lower the vehicle, and
return it to the customer.

Figure 5 – Corrosion Resistant Protectant

Customer Satisfaction Notification VE6 – Missing Side Steps

Page 6

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use the following labor operation number and time allowance:
Labor Operation
Number

Time
Allowance

Inspect Vehicle for Side Steps

23-VE-61-81

0.2 hours

Inspect and Install Side Steps – Excludes
Crew Cab Models with 6 FT Bed

23-VE-61-82

0.7 hours

Inspect and Install Side Steps – Crew Cab
Models with 6 FT Bed Only

23-VE-61-83

1.0 hours

Add the cost of the parts plus applicable dealer allowance to your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Customer Satisfaction Notification VE6 – Missing Side Steps

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Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Missing Side Steps

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

VE6

LOGO

VEHICLE PICTURE

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2020 (DT) Ram
1500 Pickup] vehicles ordered with side steps.
WHY DOES MY VEHICLE NEED REPAIRS?
The side steps were not installed on about 110 of the above vehicles built with Laramie trim
and the Built to Serve package. This can make vehicle entry more difficult.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will install side steps. The estimated repair time is one hour. In addition, your dealer
will require your vehicle for proper check-in, preparation, and check-out during your visit,
which may require more time. Your time is important to us, so we recommend that you
schedule a service appointment to minimize your inconvenience. Please bring this letter with
you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN VE6.

Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.