NHTSA ID Number: 10173324
Manufacturer Communication Number: S1908000022
TSB/Document Date: 2020-04-06
Summary
Navigation Search Feature Does Not Work
STAR ONLINE PUBLICATION
Case Number: S1908000022
Release Date:
02/22/2020
Symptom/Vehicle Issue: Navigation Search Feature Does Not Work
Discussion: A customer complains about the Navigation search feature not providing
results on the 12 inch radio display. (COBS – Connected One Box Search)
This feature was deactivated with radio software 28.1 software level and vehicles built
after January 2019. This feature will be made available to radios at software level
LR30.21. Tentative release of enhanced software 1th quarter 2020.
However it also requires the VIN to be registered with the Sirius XM server for the
feature to work.
The behavior of the COBS (Connected One Box Search) system can be confusing to
the customer.
If the customer types in an address in the search window, this activates the COBS
system and COBS attempts to search the internet if a cell signal is present.
If a cell signal is not present, then the COBS system looks for the address or POI
(Point of Interest) on the around the current location (Around Here) and if it's unable to
locate the address, the radio can become unresponsive while the system is searching
and it appears to the customer that a NAV lockup has occurred.
If the customer does not have a Sirius Guardian subscription, the radio will not be
“online” and will show a message “Searching Offline” after initiating a search.
Resulting messages may include “Invalid Search” or “No Matching Results”.
These messages are per design since the VIN may not be registered on the Sirius XM
server for the feature. See photos below.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA
US LLC
Version 4.2 02/06/2017
STAR ONLINE PUBLICATION
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017
STAR ONLINE PUBLICATION
Repair: DO NOT REPLACE THE RADIO for this symptom. Function is not fully
operational without proper registration with Sirius XM. User can enter an address
through the steering wheel voice recognition button or the Navigation menu buttons.
Future radio software updates will correct the functionality of this feature.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017
STAR ONLINE PUBLICATION
Enter address through Navigation menu buttons, press “Where To?”
Enter address through Steering Wheel VR button
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017
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TSB/Document ID: S1908000022
Replacement Service Bulletin Number:
MFR Communication Date: 2020-02-22
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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