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IMPORTANT SAFETY RECALL
This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.
Subject:

Safety Recall 19PBF Model 520 RHSU Front Spring Bracket
NHTSA 19V917
EXPIRATION DATE: NONE

Dear Peterbilt Customer,
You are receiving this notice in accordance with the National Traffic and Motor Vehicle Safety Act.
Peterbilt has decided that a defect, which relates to motor vehicle safety, may exist in certain Model 520 vehicles with right hand standup
configuration (RHSU) manufactured between June 15, 2018 and February 14, 2019. Your vehicle may have an incorrect front spring
bracket installed, which prevents proper installation of the steering assist bracket on the right-hand side.
An improperly mounted steering assist cylinder bracket may break and cause damage to surrounding components and/or lock up the
steering, increasing he risk of a crash.
What is the problem?

Improperly supported steering assist bracket

What will your dealer do?

Inspect your vehicle for the issue, and if needed, drill and tap holes for additional support for
the steering assist bracket.

What should you do?

Please contact your Peterbilt dealer to schedule an appointment for these services.

Peterbilt Motors Company has initiated this recall to remedy the defect with no charge to you. Please contact your Peterbilt dealer to
schedule an appointment for these services. To find your Peterbilt dealer, please visit the Dealer Locator at www.Peterbilt.com or scan the
QR code. When contacting your Peterbilt dealer, reference the Safety Recall number and the NHTSA number. This repair may take up to
3.0 hours of labor depending on dealer scheduling.
If you had this repair performed before receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a prenotification remedy of the problem associated with this recall. Receipts for parts and/or labor are required for consideration of
reimbursement.
If you require further information about this recall, reimbursement of a pre-notification remedy associated with this recall, or experience any
difficulty in making arrangements for this repair, please contact: Peterbilt Motors Company, 1700 Woodbrook St, Denton, TX 76205, Attn:
Customer Services Department, phone 940-591-4220.
If you conclude that Peterbilt has not enabled you to remedy this defect in a reasonable time and without charge, you may submit a
complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590, or call
the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten
days. If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name.
We apologize for any inconvenience this preventive procedure may cause and thank you for your participation in helping Peterbilt provide
the highest levels of customer satisfaction and service expertise. We value your business and appreciate your ongoing loyalty to Peterbilt
and its dealer network. Industry-leading quality, performance and reliability are hallmarks of Peterbilt products, and we thank you for
making Peterbilt your truck of choice.
Sincerely,

Michelle Ponsonby
Director of Customer Service
Peterbilt Motors Company

19PBF RHSU Steering Gear Assist Bracket

Page 1 of 3

Federal Recall Information
19PBF

Supplier
Peterbilt

Description
Certain Model 520 vehicles with Right-Hand Standup (RHSU) configuration may have an improperly supported steering gear assist bracket

Release Date
3/3/2020

Introduction
Peterbilt Motors Company has decided a defect, which relates to motor vehicle safety, may exist in certain Model
520 vehicles with Right Hand Stand Up (RHSU) configuration built between June 15, 2018 and February 14,
2019. Vehicles may have an improperly supported steering gear assist bracket due to the incorrect spring bracket
installed. The spring bracket may be missing 3 drilled and tapped holes which will provide additional support for
the steering gear assist bracket.
An improperly supported steering gear assist cylinder bracket may break and cause damage to
surrounding components and/or lock up the steering, increasing the risk of a crash.

Resolution
Safety Recall
Service all affected chassis that enter your dealership, even if the customer has no issue with the chassis.
Review the attached chassis list for your dealer code and schedule your customer(s) for service if their
chassis is on the list.
2. If you are not using Service Management to start repair orders, review SIR for “Complete” or "In
Process" next to the “19PBF” campaign code prior to performing this repair.
3. Follow the procedures below to inspect the right hand spring bracket and the steering assist bracket.
1.

It is a violation of Federal law for a dealer to sell or lease new vehicles covered by this recall until the defect or noncompliance has been
corrected.

Warranty
There is no time or mileage limit for this recall. Peterbilt will pay for parts at dealer net plus applicable mark up and labor:
0.30 hours labor to inspect the steering gear assist bracket to confirm it is mounted with all 5 bolts. File a long form
claim.

https://eportal.paccar.com/dealer/uspb/en/warranty/truck/fedrecall/Pages/19PBF.aspx

4/1/2020

19PBF RHSU Steering Gear Assist Bracket

Page 2 of 3

2.3 hours labor to replace the steering gear assist bracket, drill and tap 3 additional holes into the spring bracket, and
mount the steering gear assist bracket to the spring bracket. File a long form claim.
File a separate long form claim for extraordinary circumstances or extenuating damages.
Take off parts disposition: Destroy take off parts 30 days after claim is paid.
For Field...

Enter...

Failure Location

015-007-026

Failure Type

705

Claim Type

CC

Campaign Number

19PBF

SRT 015-122

0.3 Hours Labor to inspect the steering
gear assist bracket to confirm mounted with
all 5 bolts and washers.

SRT 015-123

2.3 Hours Labor to replace steering gear
assist bracket, drill and tap 3 additional
holes and mount steering assist bracket to
spring bracket.

Parts
Parts are available through PACCAR Parts.
Part Number

Quantity

1

J11-6037

5

HWU10649

5

HWC07962

1

079340-43900

Description

BRACKET, P/S ASSIST CYL
BOLT-HEX M12-1.75X40
CL10.9 ZN
WASHER-ROUND
M12X26.35X4.10 HDND STL
LOCTITE 243, 0.5 ML,
THREADLOCKER

Procedure

Inspect the steering gear assist bracket to ensure it is mounted with all 5 bolts. If all 5 bolts are installed.
No further action is required.
2. Replace the steering gear bracket, drill and tap 3 holes per drawing B11-6105-M02R and mount the new
steering gear assist bracket to the spring bracket with 5 new bolts and washers. See image below.
1.

https://eportal.paccar.com/dealer/uspb/en/warranty/truck/fedrecall/Pages/19PBF.aspx

4/1/2020

19PBF RHSU Steering Gear Assist Bracket

Page 3 of 3

Required Tools to Drill and Tap the Holes:
1.
2.

Drill – 10.3mm or 13/32 drill
Tap – M12 X 1.75

Attachments
Customer Letter
Chassis List
Interim Customer Letter

Revisions
03/04/2020 - The interim bulletin has been updated

Authored by: DKH

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https://eportal.paccar.com/dealer/uspb/en/warranty/truck/fedrecall/Pages/19PBF.aspx

4/1/2020