NHTSA ID Number: 10173116
Manufacturer Communication Number: 15-261-20
TSB/Document Date: 2020-04-02
Summary
The following information announces reprogramming file availability and provides a software update installation procedure to optimize the Gen 4 Denso CP1 Audio and Navigation head units.
ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2020 Subaru
of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
2020MY Legacy and Outback Models
NUMBER: 15-261-20
SUBJECT:
Reprogramming File Availability for Optimization
of Gen 4 Denso CP1 Infotainment Systems
DATE: 03/10/20
INTRODUCTION:
The following information announces reprogramming file availability and provides a software
update installation procedure to optimize the new Gen 4 Denso CP1 Audio and Navigation head
units utilized in the models listed above. As in previous models, the procedure will involve either
downloading the software update files from Subarunet (or, using those sent directly from Nuspire)
and transferring them onto a flash drive for head unit installation.
It is VERY IMPORTANT to read and understand this information completely before proceeding.
This software update will address the following conditions:
Symptom #1
The CP1 display and/or center Combination Meter display freezes.
No response from touch screen or voice guidance. After switching the ignition off and opening the
driver’s door, the system does not recover**.
Display Freezes
Touch Buttons Unresponsive
NOTE** After switching the ignition off and leaving the driver’s door open more than 70 seconds,
the system may recover after switching the ignition back on.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 15-261-20; Date: 03/10/20
Page 1 of 14
Symptom #2
Delayed response of rear view camera guide lines.
When the rear view camera is activated and the steering wheel is turned, there is a delay before the
steering-responsive guide lines respond to the steering wheel input.
Symptom #3
Fuel consumption display has unnecessary ‘Φ’ mark when changing mileage unit to Km.
Symptom #4
Diagnostics Recorder Data cannot be exported to the USB memory device. When the diagnostic log
data is being downloaded (by selecting: Dealership Menu > Diagnostics Recorder > Export Data
to USB), it fails after the progress bar reaches almost 90% with an error message of Export failed.
Please try again.
Export Failed. Please Try Again.
Continued...
Bulletin Number: 15-261-20; Date: 03/10/20
Page 2 of 14
Symptom #5
When using Voice Recognition to search for a ‘Nearby POI’ (Point of Interest) in Canada with
FRENCH language selected, the CP1 display turns black and displays a Caution / disclaimer
message.
Voice Recognition
Black Screen
Caution / Disclaimer Message
PART INFORMATION:
11.6-Inch Display, Mid and High Level Units
Dual 7.0-Inch Display, Base Level Unit
NOTE: High Level unit is equipped with Navigation option (Map icon on Home screen)
Continued...
Bulletin Number: 15-261-20; Date: 03/10/20
Page 3 of 14
Materials Required:
An empty, USB 2.0 or 3.0 storage device (flash drive) will be needed to perform the update
procedure. The device should be dedicated to storing and transferring these updating files only. It
must be a minimum of 8GB or more in size and contain a NTFS file format before downloading the
update files onto it. Be sure to locate and re-format any existing USB drives used for updating audio
units. They must be fully cleared before adding these new update files to them.
IMPORTANT NOTES:
•
NEVER change the update file names after downloading them.
•
NEVER save any other files on the same flash drive.
There are various types of USB flash drive available from many suppliers. If the head unit does
NOT recognize the USB drive during the reprogramming process due to Controller IC type of
USB drive or Compatibility with the head unit, confirm the flash drive format is NTFS. The flash
drive is formatted for NTFS. If a recognition problem persists, use a USB flash drive from another
manufacturer.
Recommended Flash Drives:
•
Kingston®: Data Traveler G3, G4, SE9 or the Hyper-X Series
•
SanDisk®: Cruzer Series, Ultra Flair
•
Transcend®: JetFlash 300, 600 or 790
•
Verbatim®: Store ‘n’ Go
Continued...
Bulletin Number: 15-261-20; Date: 03/10/20
Page 4 of 14
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
STEP 1- Prepare the USB:
CAUTION: Do not use any USB flash drive which utilizes file organizing software or an operating
system.
VERY IMPORTANT: Before attempting to download any data files, confirm the PC and flash drive
being used is not infected with any virus. The flash drive MUST be formatted for NTFS.
•
Make sure the USB flash drive contains no other
files.
•
Right click on the corresponding “Removable
Disk”.
•
Select “Format”.
•
From the File System drop-down menu, select
“NTFS”
•
Check the “Quick Format” box (if not already
done).
•
Click on “Start” to format the USB flash drive.
STEP 2- Download the Update Files to the USB:
The files are available for download on Subarunet (see “A” below).
The applicable reprogramming files have also been sent directly to retailers by Nuspire in the same
way a Select Monitor Update would be pushed out. (see “B” below).
Follow “A” when using files downloaded from Subarunet.
Follow “B” when using the files sent directly to the SDS notebook from Nuspire.
“A” When using update files downloaded from Subarunet:
Click Here to Access the
Downloads for Audio/Navigation
Information on Subarunet
Continued...
Bulletin Number: 15-261-20; Date: 03/10/20
Page 5 of 14
IMPORTANT: Files downloaded from Subarunet will be .zip files and must be unzipped before they
can be used. Using the normal audio / navigation system file update download procedure: Go to
Subarunet, select Service Operations and Technical>>Forms/Downloads>>Gen 4/Denso for Audio/
Navi then click on the applicable Hyperlink to download the file(s) to your SDS Notebook or PC:
BASE-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-FEBRUARY 2020
MID-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-FEBRUARY 2020
HIGH-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-FEBRUARY 2020
•
Go to Downloads.
•
CAUTION: After download is complete, NEVER change the file or folder names.
•
Open / display the contents of File folder, for example: “CP1DensoBASE.zip”.
•
Click on “Extract All Files”.
•
The screen below will appear to set a destination for the extracted file.
•
Double-click on the required file (for this example, select the file entitled “BASE”).
Continued...
Bulletin Number: 15-261-20; Date: 03/10/20
Page 6 of 14
•
Copy ONLY “ALLUPD-NAVI.pkg” then paste (or click / drag) it to the “clean” USB flash
drive as listed (Removable Disk) in the directory.
•
To avoid confusion, use a permanent marker to label the flash drive with the file contents (e.g.
BASE Denso CP1, MID Denso CP1 or HIGH Denso CP1).
•
Go to Step 3.
“B” When using update files sent directly from Nuspire:
•
Go to My Documents on the GUI screen click on the folder “Denso CP1 Audio-Navi Update
Files” to display the list of available update files shown below.
•
CAUTION: After download is complete, NEVER change the file or folder names.
•
Double-click on the required file (for this example, select the file entitled “BASE”) and the
update file will display as shown.
•
Select the the file “ALLUPD-NAVI.pkg” and either copy / paste or click / drag it to the USB
flash drive.
•
Once the folder named “update” is loaded onto the USB flash drive, right click on the drive
and select “Eject”.
•
Remove the USB flash drive after the prompt appears that says “Safe to Remove Hardware”.
•
Mark the USB to indicate the head unit it will update (BASE Denso CP1 in this example).
•
Repeat the above steps to create the BASE or MID Denso CP1 and HIGH Denso CP1 USB
flash drives as needed using a separate USB drive for each update folder.
•
Proceed to STEP 3 below.
Continued...
Bulletin Number: 15-261-20; Date: 03/10/20
Page 7 of 14
STEP 3- Perform the software update.
1:
NOTE: ALWAYS perform Software Version Check Procedure BEFORE attempting to install
an update.
CAUTION:
• Do not attempt to install the software immediately following an exchange installation.
Let the system restart first and operate for 20 minutes.
•
Do not attempt to install the software a second time for 30 minutes following prior
software installation.
•
Do not attempt to install the software for at least 30 minutes after completing a FOTA
update.
The red text indicates the H/U model information:
F11GHMxxx-xxx (High model software)
F11GMMxxx-xxx (Mid model software)
F11GBMxxx-xxx (Base model software)
1-1: Start the Engine or connect a battery charger in Power Supply mode.
1-2: PRESS and HOLD the RIGHT-side temperature control buttons (both up and down)
and press the Tune / Scroll knob 6 times then release all to display the Dealership Mode
Menu.
High/Mid
1-3: Select System Information.
High/Mid
Base
Base
Continued...
Bulletin Number: 15-261-20; Date: 03/10/20
Page 8 of 14
1-4: Select Version Information.
High/Mid
Base
1-5: The screen below will be displayed (the version name may be different). Confirm the version
and model information match per the tables below then press
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TSB/Document ID: 15-261-20
Replacement Service Bulletin Number:
MFR Communication Date: 2020-03-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY
MFR Component System:
MFR Component Subsystem:
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