NOTE: Keep the heat shrink tubes away from the soldering iron.

SOLDER

FRONT OF
VEHICLE

1856J

FIGURE 12
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2020

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CUSTOMER SATISFACTION PROGRAM 20N01

16. Position the dual wall heat shrink tubes over the solder joints making sure the joints are located in the
middle of the tubes. Evenly heat up the heat shrink tubes until the heat shrink tube sealant bubbles
out of both ends. See Figure 13.
NOTE: Make sure the heat shrink sealant is bubbled out of both ends or the circuit is not sealed.

HEAT SHRINK
TUBE SEALANT

HEAT SHRINK
TUBE SEALANT
FRONT OF
VEHICLE

1856K

FIGURE 13
17. Disconnect the tailgate inline connector (12 pin or 16 pin). See Figure 14.
NOTE: C406 12 pin inline connector for 2017 model year shown, all other 12 pin and 16 pin inline
connectors similar.

FRONT OF
VEHICLE

TAILGATE INLINE CONNECTOR

FIGURE 14
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2020

1856L

ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 20N01

NOTE: If a service pigtail was installed, it is possible that the wire colors will not match the figures below.
The wire cavity's below will remain the affected wires.
For 16 pin connector - GN-WH is cavity 8, BN-YE is cavity 15.
For 12 pin connector - GN-WH is cavity 12, BN-YE is cavity 10.
18. Remove the tape and slide back the mesh cover to expose 140 mm (5.5 in) of the wires on the female
side of the tailgate inline connector. See Figure 15.
NOTE: C406 12 pin inline connector for 2017 model year shown, all other 12 pin and 16 pin inline
connectors similar.

140 MM
(5.5 INCHES)

TAILGATE INLINE CONNECTOR

FRONT OF
VEHICLE

1856M

FIGURE 15
19. Measure 50 mm (2 in) from the back side of the tailgate inline connector female end and cut the GNWH wire (16 pin connector: cavity 8 OR 12 pin connector: cavity 12). See Figure 16.
NOTE: C406 12 pin inline connector for 2017 model year shown, all other 12 pin and 16 pin inline
connectors similar.
FRONT OF
VEHICLE

GN-WH WIRE
GN-WH WIRE
TAILGATE INLINE CONNECTOR
FEMALE END

1856N

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2020

FIGURE 16

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CUSTOMER SATISFACTION PROGRAM 20N01

20. Measure 50 mm (2 in) from the back side of the tailgate inline connector female end and cut the BNYE wire (16 pin connector: cavity 8 OR 12 pin connector: cavity 12). See Figure 17.
NOTE: C406 12 pin inline connector for 2017 model year shown, all other 12 pin and 16 pin inline
connectors similar.

BN-YE WIRE

BN-YE WIRE
50 MM
(2 INCHES)
TAILGATE INLINE
CONNECTOR FEMALE END

FRONT OF
VEHICLE

1856O

FIGURE 17
21. Install a piece of dual wall heat shrink tube on the GN-WH and BN-YE wires making sure the end of
the wire is located in the middle of the tube. Evenly heat up the heat shrink tube until the heat
shrink tube sealant bubbles out of both ends. See Figure 18.
NOTE: Make sure the heat shrink sealant is bubbled out of both ends or the circuit is not sealed.
NOTE: C406 12 pin inline connector for 2017 model year shown, all other 12 pin and 16 pin inline
connectors similar.
BN-YE WIRE

FRONT OF
VEHICLE

GN-WH WIRE

HEAT SHRINK
TUBE SEALANT

TAILGATE INLINE
CONNECTOR FEMALE END

1856P

FIGURE 18

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2020

ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 20N01

22. Strip 9.5 mm (3/8 in) of the GN-WH and BN-YE wire insulation on the female connector harness
side. See Figure 19.
NOTE: C406 12 pin inline connector for 2017 model year shown, all other 12 pin and 16 pin inline
connectors similar.
GN-WH WIRE

9.5 MM
(3/8 INCH)

BN-YE WIRE

TAILGATE INLINE
CONNECTOR FEMALE END
FRONT OF
VEHICLE

1856Q

FIGURE 19
23. Strip 9.5 mm (3/8 in) of the wire insulation on the new jumper pigtail female connector end.
See Figure 20.

FEMALE END
E
OF NEW
W JUMPER
R PIGTAIL

9.5 MM
(3/8 INCH)

1856R

FIGURE 20

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2020

ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 20N01

NOTE: Do not leave any stray strands of wire poking outwards as this may puncture the heat shrink tube
when heated. See the red and green highlighted call-outs below.
24. Place a piece of dual wall heat shrink tube onto each GN-WH and BN-YE wires. Install the female
end of the new jumper pigtail to the corresponding wire colors of the female end of the vehicle
harness by twisting the exposed wires together. See Figure 21.

BN-YE WIRES

GN-WH WIRES

FEMALE END OF NEW JUMPER PIGTAIL

HEAT SHRINK
TUBES

FRONT OF
VEHICLE
1856S

FIGURE 21
25. Solder the twisted wires of the female connector. See Figure 22.
NOTE: Keep the heat shrink tubes away from the soldering iron.

SOLDER

FRONT OF
VEHICLE

SOLDER

FEMALE END OF NEW JUMPER PIGTAIL
1856T

FIGURE 22
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2020

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CUSTOMER SATISFACTION PROGRAM 20N01

26. Position the dual wall heat shrink tubes over the solder joints making sure the joints are located in the
middle of the tubes. Evenly heat up the heat shrink tubes until the heat shrink tube sealant bubbles
out of both ends. See Figure 23.
NOTE: Make sure the heat shrink sealant is bubbled out of both ends or the circuit is not sealed.
FRONT OF
VEHICLE
HEAT SHRINK
TUBE SEALANT

HEAT SHRINK
TUBE SEALANT

1856U

FIGURE 23
27. Position back the mesh cover. Cut to fit the new convolute and properly cover any exposed wiring
then secure using electrical tape. See Figure 24.

MESH COVER

CONVOLUTE
CONVOLUTE

FIGURE 24

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2020

ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 20N01

28. Route the male end of the new jumper pigtail, C405 and C408 halves under the attached wire
harness and over the frame. See Figure 25.
FRONT OF
VEHICLE

FRONT OF
VEHICLE

1856W

FIGURE 25
29. Attach the two connectors push pin and the wire harness push pin retainers. See Figure 26.

WIRE HARNESS
PUSH PIN
CONNECTOR
PUSH PIN

FRONT OF
VEHICLE
1856X

FIGURE 26

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2020

ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 20N01

30. Apply some Motorcraft ® electrical grease (XG-12) to the male side of C408. Inject the grease
straight from the tube filling the connector cavity halfway being careful not to bend or damage any
terminals.
31. Connect inline connector C405 and C408. See Figure 27.

C405

FRONT OF
VEHICLE

C408

1856Z

FIGURE 27
32. Apply some Motorcraft ® electrical grease (XG-12) to the male side of tailgate inline connector. Inject
the grease straight from the tube filling the connector cavity halfway being careful not to bend or
damage any terminals.
33. Connect the tailgate inline connector. See Figure 28.
NOTE: C406 12 pin inline connector for 2017 model year shown, all other 12 pin and 16 pin inline
connectors similar.

TAILGATE INLINE CONNECTOR
FRONT OF
VEHICLE
1856Y

FIGURE 28
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2020

ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 20N01

34. Connect the new jumper pigtail. See Figure 29.

NEW JUMER PIGTAIL

FRONT OF
VEHICLE

1856AA

FIGURE 29
35. Attach the new jumper pigtail to the bed support. See Figure 30.

FRONT OF
VEHICLE

1856BB

FIGURE 30

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2020

ATTACHMENT III
PAGE 17 OF 17
CUSTOMER SATISFACTION PROGRAM 20N01

Completed Wiring Harness Modification

NEW JUMPER
PIGTAIL

CONNECTOR 405
TAILGATE INLINE
CONNECTOR
CONNECTOR 408

FRONT OF
VEHICLE

1856EE

FIGURE 31
36. Remove the ratchet strap or similar device, raise the spare tire, and replace the spare tire rod inside
the vehicle in the proper location.
NOTE: Place the new delete caps included with the tailgate jumper harness part kit into the glove box. If
the original delete cap/kit sealable bag is present in the glove box, place the new delete caps
inside of it.
37. Connect the negative battery cable(s). Please follow the WSM procedures in Section 414-01.
NOTE: Camera alignment is not required.
38. Replace the tailgate release switch. Please follow the WSM procedures in section 501-14.
This completes the repair.

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2020

Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 20N01
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567

March 2020

At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you
receiving this notice?

Ford Motor Company has launched customer satisfaction program 20N01
to provide a remedy for owners who have experienced unintended tailgate
opening. Although your vehicle’s tailgate is likely functioning fine, we are
pleased to let you know that, for your peace of mind, Ford Motor Company
is extending the warranty coverage for this concern.

What is the effect?

This increases the affected tailgate wiring and tailgate handle release switch
warranty coverage to a total of 10 years or 150,000 miles from the warranty
start date, whichever occurs first. NOTE: In certain rare occurrences, if
water enters into the electrical system the tailgate may inadvertently
unlatch.
If your vehicle has already exceeded the mileage limits listed above, this
extended warranty coverage will last through October 31, 2020. Coverage is
automatically transferred to subsequent owners.

What will Ford and
your dealer do?

If you have experienced unintended tailgate opening, and your vehicle is
within the indicated time/mileage limitations, Ford Motor Company has
authorized your dealer to modify the tailgate wiring harness and install a
new tailgate handle release switch free of charge (parts and labor). This is a
one-time repair program.

How long will it take?

The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.

 Copyright 2020 Ford Motor Company

What should you do?

If you HAVE experienced unintended tailgate opening, please inform
your dealer that you have experienced unintended tailgate opening. Provide
the dealer with the VIN of your vehicle to schedule a service appointment for
Customer Satisfaction Program 20N01. The VIN is printed near your name
at the beginning of this letter. Your dealer will modify the tailgate/frame
wiring harnesses and install a new tailgate handle release switch free of
charge (parts and labor).
If you HAVE NOT experienced unintended tailgate opening, please keep
this letter as a reminder of this Customer Satisfaction Program.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.

COVID-19
(CORONAVIRUS)

Ford dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed
a critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.

Have you previously
paid for this repair?

If you have previously paid for a repair related to the unintended tailgate
opening issue before the date of this letter, you may be eligible for a refund.
Refunds will only be provided for service related to the repair description. To
verify eligibility and expedite reimbursement, give your paid original receipt
to your dealer before September 30, 2020. To avoid delays, do not send
receipts to Ford Motor Company.

What if you no longer
own this vehicle?

If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner. You received this notice
because our records indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).

 Copyright 2020 Ford Motor Company

Can we assist you
further?
(continued)

FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).

As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Ford Customer Service Division

 Copyright 2020 Ford Motor Company