NHTSA ID Number: 10172889
Manufacturer Communication Number: DOR-S5V8F-03
TSB/Document Date: 2020-03-30
Summary
This SKU is an HVAC Air Door Actuator. The customer communication requested return of unsold inventory to inspect the housing. There may be a gap between the 2 halves of the housing causing the actuator to bind and a loss of HVAC air door control. Loss of HVAC air door control can lead to discomfort as it may be stuck in a single orientation.
NAPA HVAC Air Door Actuator, NAPA
PART
NUMBER NOE 6552282
Author: Dorman Products
DC Bulletin
Dorman Products, Inc. is performing an inspection on this NAPA HVAC Air Door Actuator, NAPA PART
NUMBER NOE 6552282. All product on-hand which fits this part number and has a date code prior to
18334 should be returned for further inspection.
•
Dorman requests that inventory be returned for part 604-108 with all date codes prior to
18334. Date codes newer than this date are ok and can be kept in inventory.
(18334 = 334th day of 2018)
If there are any problems with this part, on the vehicle level, we will cover through the Dorman labor
claims process.
Date Code 20043 = 43rd day of 2020
(Part ok with this date)
Insert Picture of Product
Dorman will strive to re-fill supply with product following this inspection quickly.
page 1 of 4
Bulletin
Stores are instructed to pull all affected inventory and return to the DC. Store should
request a CR on Storefront listing all of the parts being returned and include this
Bulletin information in the Storefront request. Once the CR request is processed, store should return
all of the parts included on the CR to the DC with the tare provided. The DC will scan the CR tare and
release credit to the store.
DC Return Instructions:
Pull all affected inventory from DC stock, combine with affected store returns stock, and prepare for
shipping.
DCs must contact Peggy Lafferty by e-mail or phone ([email protected]/ phone 215712-5367) to obtain a RGA Q-Number.
You will need to provide:
VDM number.
Part number being returned.
Total quantity being returned.
Return to Dorman Products, freight collect, by using the Dorman-arranged carrier for your RGA
(typically Conway). Carrier information will come from Peggy Lafferty at the time of the call.
Please mark these to:
Dorman Products
3400 E Walnut St.
Colmar PA 18915
Attn: RGA Q-Number ___________________________
Thank you for your understanding and assistance with this return for inspection.
Page 2 of 4
Bulletin
Local/District Store Bulletin
Dorman Products, Inc. is performing an inspection on this NAPA HVAC Air Door Actuator, NAPA PART
NUMBER NOE 6552282. All product on-hand which fits this part number and has a date code prior to
18334 should be returned for further inspection.
•
Dorman requests that inventory be returned for part 604-108 with all date codes prior to
18334. Date codes newer than this date are ok and can be kept in inventory.
(18334 = 334th day of 2018)
If there are any problems with this part, on the vehicle level, we will cover through the Dorman labor
claims process.
Date Code 20043 = 43rd day of 2020
(Part ok with this date)
Insert Label Picture
Insert
Picture of Product
Dorman will strive to re-fill supply with product following this inspection
quickly.
Stores are instructed to pull all affected inventory and return to the DC. Store should request a CR
on Storefront listing all of the parts being returned and include this Bulletin information in the
Storefront request. Once the CR request is processed, store should return all of the parts included on
the CR to the DC with the tare provided. The DC will scan the CR tare and release credit to the store.
Page 3 of 4
Bulletin
Jobber Store Bulletin
Dorman Products, Inc. is performing an inspection on this NAPA HVAC Air Door Actuator, NAPA PART
NUMBER NOE 6552282. All product on-hand which fits this part number and has a date code prior to
18334 should be returned for further inspection.
•
Dorman requests that inventory be returned for part 604-108 with all date codes prior to
18334. Date codes newer than this date are ok and can be kept in inventory.
(18334 = 334th day of 2018)
If there are any problems with this part, on the vehicle level, we will cover through the Dorman labor
claims process.
Date Code 20043 = 43rd day of 2020
(Part ok with this date)
Insert Picture of Product
Dorman will strive to re-fill supply with product following this inspection quickly.
Stores are instructed to pull all affected inventory and return to the DC. Store should request a CR
on Storefront listing all of the parts being returned and include this Bulletin information in the
Storefront request. Once the CR request is processed, store should return all of the parts included on
the CR to the DC with the tare provided. The DC will scan the CR tare and release credit to the store.
Page 4 of 4
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TSB/Document ID: DOR-S5V8F-03
Replacement Service Bulletin Number:
MFR Communication Date: 2020-02-12
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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