cover the repair of damage (e.g. collision damage, dents, etc.) which may be required to complete the
Customer Support Program repair. Some dealers may be willing to repair damage needed to complete
this Customer Support Program. If your dealer is willing to do so, you will be responsible for any costs
associated with the damage repair. If you elect not to repair the damage, the dealer may indicate that
they are not able to complete the Customer Support Program repair.

Q6:

What should I do if the factory-applied Blazing Blue paint’s clear coat layer is currently flaking or
peeling from this condition?

A6:

If an owner thinks that he/she has experienced the condition described in this Customer Support
Program, a local Toyota dealer should be contacted for appropriate diagnosis and repair. If the
condition is verified as being in accordance with the terms of the program, the repair will be performed
FREE OF CHARGE to the owner. Note that after confirming that the clear coat flaking or peeling
condition is covered by this program, the authorized Toyota dealership may choose to coordinate to
have the repainting repair performed by a non-Toyota repair facility (e.g. third-party collision repair
facility, body shop, etc.).

Q7:
A7:

Q8:
A8:

Q6a:

What if the diagnosis is performed and my vehicle is not covered by the Customer Support
Program?

A6a:

Please be aware that, if the condition is not covered by this Customer Support Program, you
may be responsible for the initial diagnostic fees and any other repairs you may decide to have
performed. Any authorized Toyota Dealership can determine if a condition is covered by this
Customer Support Program.

What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described
above. If an owner has not experienced the condition, he/she is asked to tear off the sheet included in
the owner letter and insert it into the Owner’s Warranty Information Booklet for future reference.

May the cab and/or bed be repainted with a new color different from the factory-applied color?
No. The cab and/or bed will be repainted to match the color of the vehicle’s factory-applied Blazing
Blue paint.
For example, the cab and/or bed may not be repainted with any other color such as Blizzard Pearl,
orange, blue, grey, etc.

Q9:

Can I be reimbursed if I previously paid for repairs related to factory-applied paint fading or flaking
from my vehicle due to this condition?

A9:

Reimbursement consideration instructions will be provided in the owner letter.

FAQ Page 3 of 4
© 2020 Toyota Motor Sales, USA

Q10:
A10:

Q11:
A11:

Which factory-applied paints are covered by this Customer Support Program?
The factory-applied Blazing Blue paint (Toyota paint code 8T0) on the vehicle’s exterior metal body
panels are covered by this program.

Is the paint on plastic body panels covered by this Customer Support Program?
No. This Customer Support Program only applies to factory-applied Blazing Blue (Toyota paint code
8T0) paint on the vehicle’s exterior metal body panels.

Q12:
A12:

How long will the repair take?

Q13:
A13:

How does Toyota obtain my mailing information?

Q14:
A14:

What if I have additional questions or concerns?

Depending upon what area of the vehicle requires repainting (cab and/or bed), the repair time for your
vehicle can vary (for example: between approximately 3 days and approximately 2 weeks). Once the
fading or flaking condition covered by this program has been verified on your vehicle, your authorized
Toyota dealer will advise you about the necessary repair time. A loaner vehicle may be provided to you
during the repair.

Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

If you have additional questions or concerns, please contact the Toyota Customer Experience Center
at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.

FAQ Page 4 of 4
© 2020 Toyota Motor Sales, USA

TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER SUPPORT PROGRAM NOTIFICATION

E

[VIN]
Dear Toyota Owner:

PL

At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual
efforts to ensure customer satisfaction, Toyota would like to advise you of a voluntary Customer Support
Program that has been initiated for your vehicle.
Toyota has received reports of the factory-applied paint’s clear coat layer flaking or peeling on exterior metal
body panels of certain 2017 model year Tacoma vehicles with the original factory-applied Blazing Blue paint
color.

•

M

This Customer Support Program provides coverage for involved vehicles with the original factory Blazing Blue
paint. The covered condition may occur when the clear coat layer of the factory applied paint begins to flake
or peel from any exterior metal body panel.
If the clear coat flaking or peeling condition is verified on any metal body panel area on the vehicle’s cab,
the entire cab will be repainted.
•

If the clear coat flaking or peeling condition is verified on any metal body panel area on the vehicle’s
truck bed, the entire truck bed will be repainted.

If the clear coat flaking or peeling condition is verified on any metal body panel area on the vehicle’s cab
and truck bed, the entire vehicle will be repainted.

SA

•

Note:
Damage to the vehicle exterior (such as collision damage, deep scratches, dents, etc.) may prevent a repair
facility from performing the paint repair covered by this Customer Support Program.
This Customer Support Program does not cover repair of such damage.
If any damage must be repaired prior to performing the paint repair covered by this Customer Support
Program, the dealer may offer to repair the damage at the customer’s expense.

E

Examples of damage that might prevent paint repair are:
• Collision damage.
• Dents.
• Deep scratches.
• Deep rock chips.

PL

This coverage is for work performed at an authorized Toyota dealer only*. It is subject to the same terms
and conditions set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information
booklet.

*Only authorized Toyota dealerships are authorized to confirm if the clear coat flaking or peeling condition
is covered by this program. However, after confirming that the clear coat flaking or peeling condition is
covered by this program, the authorized Toyota dealership may choose to coordinate to have the repainting
repair performed by a non-Toyota repair facility (e.g. third-party collision repair facility, body shop, etc.).

Coverage

M

This coverage will be offered for 10 years from the vehicle’s date of first use, regardless of mileage.
What should you do?

SA

Please tear off and insert the sheet at the bottom of the page into the back of your Owner’s Manual for future
reference. If you have not experienced the condition described in the Customer Support Program Details
below, there is no action necessary at this time.

If you have experienced this condition, please contact any authorized Toyota dealer and make arrangements
for diagnosis and, if applicable, repair.

What if you have other questions?
•
•
•

Refer to the Frequently Asked Questions sheet included with this letter.
Your local Toyota dealer will also be more than happy to answer any of your questions.
Customers with additional questions or concerns are asked to please contact the Toyota Customer
Experience Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to
4:30 pm Central Time.

E

If you would like to update your vehicle ownership or contact information, please visit
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.

PL

What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repairs related to this condition, please mail a copy of your repair details (for
example: a repair order), proof-of-payment, and ownership information to the following address for
reimbursement consideration:
Toyota Customer Experience Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001

Please refer to the attached Reimbursement Checklist for required documentation details.

M

We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret
any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,

SA

TOYOTA MOTOR SALES, U.S.A., INC.

▼ Remove at perforation and place in the back of your owner’s manual ▼
Customer Support Program Details
This Customer Support Program provides coverage for involved vehicles
with the original factory Blazing Blue paint. The covered condition may
occur when the clear coat layer of the factory applied paint begins to
flake or peel from any exterior metal body panel.

PL

•

Note:
Damage to the vehicle exterior (such as collision damage, deep
scratches, dents, etc..) may prevent a repair facility from performing
the paint repair covered by this Customer Support Program.

This Customer Support Program does not cover repair of such damage.

M

If any damage must be repaired prior to performing the paint repair
covered by this Customer Support Program, the dealer may offer to
repair the damage at the customer’s expense.

SA

Examples of damage that might prevent a paint repair are:
• Collision damage.
• Dents.
• Deep scratches.
• Deep rock chips.

This coverage will be offered for 10 years from the vehicle’s date of first
use, regardless of mileage.
This coverage is for work performed at an authorized Toyota dealer only*. It is subject to the
same terms and conditions set forth in the New Vehicle Limited Warranty Section of the
Owner’s Warranty Information booklet.

*Only authorized Toyota dealerships are authorized to confirm if the clear coat flaking or
peeling condition is covered by this program. However, after confirming that the clear coat
flaking or peeling condition is covered by this program, the authorized Toyota dealership may
choose to coordinate to have the repainting repair performed by a non-Toyota repair facility
(e.g. third-party collision repair facility, body shop, etc).

VIN#
Date of First Use

A voluntary Customer Support Program has been initiated for your vehicle

•

If the clear coat flaking or peeling condition is verified on any
metal body panel area on the vehicle’s cab, the entire cab will be
repainted.
If the clear coat flaking or peeling condition is verified on
any metal body panel area on the vehicle’s truck bed, the entire
truck bed will be repainted.
If the clear coat flaking or peeling condition is verified on any
metal body panel area on the vehicle’s cab and truck bed, the
entire vehicle will be repainted.

E

•

TOYOTA
CUSTOMER SUPPORT PROGRAM
FREQUENTLY ASKED QUESTIONS
Q1:
A1:

Is this a recall?

Q2:
A2:

What if an owner HAS NOT experienced this condition but would like to have the repair completed?

E

No. This is not a recall. At Toyota, we are dedicated to providing vehicles of outstanding quality and
value. As part of our continual efforts to help ensure customer satisfaction, Toyota is advising you of
this Customer Support Program.

This Customer Support Program only applies to vehicles that have exhibited the condition described
above. If you have not experienced the condition, please tear off the sheet included in the owner letter
and insert it into your Owner’s Warranty Information Booklet for future reference.

What should I do if the factory-applied Blazing Blue paint’s clear coat layer is currently flaking or
peeling from this condition?

A3:

If an owner thinks that he/she has experienced the condition described in this Customer Support
Program, a local Toyota dealer should be contacted for appropriate diagnosis and repair. If the
condition is verified as being in accordance with the terms of the program, the repair will be performed
FREE OF CHARGE to the owner. Note that after confirming that the clear coat flaking or peeling
condition is covered by this program, the authorized Toyota dealership may choose to coordinate to
have the repainting repair performed by a non-Toyota repair facility (e.g. third-party collision repair
facility, body shop, etc).

PL

Q3:

What if the diagnosis is performed and my vehicle is not covered by the Customer Support
Program?

A3a:

Please be aware that, if the condition is not covered by this Customer Support Program, you
may be responsible for the initial diagnostic fees and any other repairs you may decide to have
performed. Any authorized Toyota Dealership can determine if a condition is covered by this
Customer Support Program.

SA

M

Q3a:

Q4:
A4:

May the cab and/or bed be repainted with a new color different from the factory-applied color?

No. The cab and/or bed will be repainted to match the color of the vehicle’s factory-applied Blazing
Blue paint.
For example, the cab and/or bed may not be repainted with any other color such as Blizzard Pearl,
orange, blue, grey, etc.

Q5:
A5:

How long will the repair take?

Depending upon what area of the vehicle requires repainting (cab and/or bed), the repair time for your
vehicle can vary (for example: between approximately 3 days and 2 weeks). Once the fading or flaking
condition covered by this program has been verified on your vehicle, your authorized Toyota dealer
will advise you about the necessary repair time.

Q6:
A6:

Q7:
A7:

Which factory-applied paints are covered by this Customer Support Program?
The factory-applied Blazing Blue paint (Toyota paint code 8T0) on the vehicle’s exterior metal body
panels are covered by this program.

Is the paint on plastic body panels covered by this Customer Support Program?
No. This Customer Support Program only applies to factory-applied Blazing Blue (Toyota paint code
8T0) paint on the vehicle’s exterior metal body panels.

What if my vehicle’s paint clear coat layer is flaking or peeling from this condition, but my vehicle has
damage that requires repair prior to repairing the peeling condition?

A8:

This Customer Support Program only provides the coverage described above. This program does not
cover the repair of damage (e.g. collision damage, dents, etc..) which may be required to complete
the Customer Support Program repair. Some dealers may be willing to repair damage needed to
complete this Customer Support Program. If your dealer is willing to do so, you will be responsible for
any costs associated with the damage repair. If you elect not to repair the damage, the dealer may
indicate that they are not able to complete the Customer Support Program repair.

Q9:
A9:

Is the Customer Support Program coverage transferable if I sell my vehicle?

PL

E

Q8:

SA

M

Yes, this Customer Support Program coverage is fully transferrable to subsequent vehicle owners for
the condition and terms specified in the notification letter.