T-SB-0164-19

Rev1

December 4, 2019

2020 Highlander, Highlander HV Pre-Delivery Service
(PDS)
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2020

Highlander, Highlander HV

ADDITIONAL INFORMATION

REVISION NOTICE
February 14, 2020 Rev1:
 The Before Inspection, Functional Operation, Walkaround Inspection, and Under Hood sections
have been updated.
Any previous printed versions of this bulletin should be discarded.

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:





Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories.
Interior cleanliness.
Proper function of mechanical systems.

Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance of
the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this,
customers will be reminded to return to your dealership for service. Your current service reminder
sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)
A new PDS Check Sheet has been developed for the 2020 model year Highlander and
Highlander HV. Some check points have been added, expanded, or clarified. Bulletins are
available for items in bold.

© 2020 Toyota Motor Sales, USA

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December 4, 2019

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2020 Highlander, Highlander HV Pre-Delivery Service (PDS)
Warranty Policy

If the need for additional repairs or adjustment is noted during PDS, the required service should be
performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed PDS
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject to debit.
An additional Repair Order completed in conjunction with normal PDS must have time punch/flags
for service. If multiple repairs are performed, separate time flags must be punched for each repair.

Warranty Information
OP CODE

DESCRIPTION

001013

Pre-Delivery Service (PDS)

MODEL

TIME

Highlander

1.0

Highlander HV

1.4

OFP

T1

T2

–

–

–

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream ADVi*
Techstream 2.0
Techstream Lite

PART NUMBER

QTY

TSADVUNIT
ADE

Techstream Lite (Green Cable)

TS2UNIT
TSLITEPDLR01
TSLP2DLR01

*Essential SST.

NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 14.30.022 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.

© 2020 Toyota Motor Sales, USA

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T-SB-0164-19

Rev1

December 4, 2019

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2020 Highlander, Highlander HV Pre-Delivery Service (PDS)
Before Inspection

When performing new car PDS, install the short pin before moving the vehicle from the storage lot
so that Functional Operation checks can begin as soon as the vehicle is moved into the
service stall.
1. Install D/C cut fuse – see Check Sheet
2. Initialize Seat ECU* – see Repair Manual
3. Initialize/update the Entune™ 3.0 App Suite Connect – T-SB-0008-19

Functional Operation

Apply parking brake, turn vehicle on (engine off/ready off), place gear selector in “R,” turn on lights
and rear defogger, unlock all doors, and release fuel door, trunk, and hatch.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, emergency flashers, and brake lights
5. Check inside/outside rear view mirror operation/adjustment
6. Check USB and 12V power outlets
Check the power outlet using an electrical accessory designed for this use.
7. Check backup camera operation
8. Add dealer contact information into head unit (All LE, Limited, and Platinum models, all
XLE models with Audio Plus, and XLE models with Premium Audio equipped with optional
Service Connect) (See Multimedia System Owner’s Manual – Premium Audio / Audio Plus)
9. Check audio/navigation* systems and set clock
For navigation, set the destination search area to the correct location.
10. Check multi-information display
NOTE
Refer to the multi-information display section in the vehicle’s Owner’s Manual for a comprehensive
list of the system’s functions and displays.

11. Check sliding roof*
12. Check rear seat entertainment system operation*

© 2020 Toyota Motor Sales, USA

T-SB-0164-19

Rev1

December 4, 2019

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2020 Highlander, Highlander HV Pre-Delivery Service (PDS)
Walkaround Inspection

Starting at the left front door, check window and door lock operation from master power switch, if
equipped. Continue around vehicle in a counterclockwise direction checking each door and
window operation, child door locks, seat belts, interior condition, all lights, and luggage
compartment contents. Finish by checking headlight aim.
1. Check Smart Key System* – see Repair Manual
2. Check door and door lock operation, including each wireless remote control/theft
deterrent system*
3. Check window operation
4. Check that engine starts with all keys
5. Check that child safety door locks are in normal (unlocked) position
6. Check seats and seat belt operation
7. Check rear defogger/rear view mirror defogger*
8. Check side marker, tail, backup, and license plate lights
9. Check luggage compartment light* and trim appearance
10. Check headlight aim
Refer to the Repair Manual for procedures.

Under Hood

1. Check engine oil level
2. Check brake fluid level
3. Check engine/inverter* coolant level
4. Check windshield washer fluid level
5. Check battery State-Of-Charge using digital battery system analyzer
Refer to Service Bulletin No. T-SB-0007-19 Battery Maintenance During PDS.
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC reading on the space provided on
the Check Sheet and attach the printout to the Check Sheet.

6. Inspect for fuel, oil, coolant, and other fluid leaks

Battery Maintenance*

1. Perform HV battery check and maintenance – T-SB-0006-19

© 2020 Toyota Motor Sales, USA

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Rev1

December 4, 2019

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2020 Highlander, Highlander HV Pre-Delivery Service (PDS)
Under Vehicle (On Hoist)

1. Remove disc brake anti-rust covers/anti-corrosion wheel film* – PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just before delivery to the customer.

2. Inspect tires for defects/damage
3. Adjust spare tire pressure, inspect for damage, and check jack and tool installation
4.
5.
6.
7.
8.
9.

Initialize Tire Pressure Warning System (TPWS) – see Check Sheet
Install wheel covers/caps/spare tire wheel covers*
Inspect for fuel, oil, coolant, and other fluid leaks
Inspect under the vehicle for damage, rust, etc.
Visually check bolts and nuts on chassis and powertrain for looseness
Install rubber body plugs (Stored in glove box or center console)*
Install the rubber plugs into the front and rear torque box holes.

Road Test

A complete road test helps promote customer satisfaction. Drive the vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and vehicle performance.
1. Check cold engine operation, operation during warm-up, and operation at normal
operating temperature
Check starting and fast idle operation performance.
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration, rough idle, etc. after warmup.
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
2. Check transmission operation
Check automatic transmission operation, if equipped, including operation in each range,
neutral start switch, and shift-lock system.
Check manual transmission operation, if equipped, including shift lever/linkage, operation
in each gear, and clutch engagement, disengagement, chattering, and unusual noise.
3. Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance and all related
brake system indicator lights.
4. Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
© 2020 Toyota Motor Sales, USA

T-SB-0164-19

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December 4, 2019

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2020 Highlander, Highlander HV Pre-Delivery Service (PDS)
Road Test (continued)

5. Inspect for abnormal noise and vibration, squeaks, and rattles
6. Check front and rear* heater and A/C operation
7. Check cruise control operation*
Check cruise control, including ON-OFF switch, Set/Coast, Resume/Accel, and
Cancel functions.
8. Check front seat heater/ventilation operation*
9. Memorize steering neutral point* (If equipped with parking assist monitor system or
panoramic view monitor system) – see Repair Manual
10. Calibrate steering angle sensor zero point*
(If equipped with parking support brake system) – Driving Method / Techstream Method
(Procedure 4)
Final Inspection and Cleaning

1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to the customer)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
Remove labels, tags, and stickers (Except those containing owner information).
NOTE
Customer information labels, such as the fuel caution, airbag warnings, and bumper labels, must be
left on the vehicle until delivery to a retail customer.

2. Verify floor mat application and install using retaining clips* – T-SB-0158-18
3. Visually inspect all interior parts for installation, damage, fit, dirt, etc.
4. Remove Rapgard™ and clear protective bumper film*
Ensure that all glue residue is removed.
5. Wash and clean vehicle
6. Inspect paint finish for scratches, chips, rust, dents, damage, etc.
7. Inspect exterior body parts for proper installation, damage, rust, etc.
8. Place service reminder sticker on inside of windshield, top left corner
Complete the mileage or date recommendation and apply the service reminder sticker to the
inside of the windshield, top left corner. You may use your current service reminder sticker.
9. Place Owner’s Manual portfolio* in glove box
10. Install front license plate and mounting bracket* – see Check Sheet
11. Perform Techstream Health Check
Perform Health Check to ensure that Diagnostic Trouble Codes (DTCs) are not present. Health
Check results can be printed for the customer at delivery, or for the dealer file, using the
Diagnostic Report function.
*Inspect or install when equipped or required.

© 2020 Toyota Motor Sales, USA