T-SB-0093-19

Rev2

August 2, 2019

2020 Sequoia Pre-Delivery Service (PDS)
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2020

Sequoia

ADDITIONAL INFORMATION

REVISION NOTICE
February 14, 2020 Rev2:
 The Before Inspection and Functional Operation sections have been updated.
August 28, 2019 Rev1:
 The Functional Operation, Under Vehicle (On Hoist), and Final Inspection and Cleaning sections
have been updated.
Any previous printed versions of this bulletin should be discarded.

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:





Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories.
Interior cleanliness.
Proper function of mechanical systems.

Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 9 of “Final Inspection and Cleaning.”)
A new PDS Check Sheet has been developed for the 2020 model year Sequoia. Some check
points have been added, expanded, or clarified. Bulletins are available for items in bold type.

© 2020 Toyota Motor Sales, USA

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T-SB-0093-19

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August 2, 2019

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2020 Sequoia Pre-Delivery Service (PDS)
Warranty Policy

If the need for additional repairs or adjustment is noted during PDS, the required service should
be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS must have time punch/flags
for service. If multiple repairs are performed, separate time flags must be punched for each repair.

Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

001013

Pre-Delivery Service (PDS)

1.0

–

–

–

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream ADVi*
Techstream 2.0

PART NUMBER

QTY

TSADVUNIT
ADE

TS2UNIT

Techstream Lite

TSLITEPDLR01

Techstream Lite (Green Cable)

TSLP2DLR01

1

*Essential SST.

NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 14.30.022 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.

Before Inspection

When performing new car PDS, install the short pin before moving the vehicle from the storage
lot so that Functional Operation checks can begin as soon as the vehicle is moved into the
service stall.
Install short pin – see Check Sheet
Initialize/update the Entune™ 3.0 App Suite Connect – T-SB-0008-19
© 2020 Toyota Motor Sales, USA

T-SB-0093-19

Rev2

August 2, 2019

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2020 Sequoia Pre-Delivery Service (PDS)
Functional Operation

Apply parking brake, turn vehicle on (engine off), place gear selector in “R,” turn on lights and
rear defogger, unlock all doors, and release fuel door, trunk, and hatch.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, emergency flashers, and brake lights
5. Check inside/outside rear view mirror operation/adjustment
6. Check USB* and 12V power outlets
Check the power outlet using an electrical accessory designed for this use.
7. Check audio/navigation*/backup camera* systems and set clock
For navigation, set the destination search area to local position.
8. Add dealer contact information into head unit (See Multimedia System Owner’s Manual –
Premium Audio / Audio Plus)
9. Check sliding roof*
10. Check rear seat entertainment system operation*
11. Check parking assist system*
Walkaround Inspection

Starting at the left front door, check window and door lock operation from master power switch, if
equipped. Continue around vehicle in a counterclockwise direction checking each door and
window operation, child door locks, seat belts, interior condition, all lights, and luggage
compartment contents. Finish by checking headlight aim.
1. Check smart key system* – see Repair Manual
2. Check door and door lock operation, including each wireless remote control/theft
deterrent system*
3. Check window operation
4. Check that engine starts with all keys
5. Check that child safety door locks are in normal (unlocked) position
6. Check seats and seat belt operation
7. Check rear defogger*/rear view mirror defogger*
8. Check side marker, tail, backup, and license plate lights
9. Check luggage compartment light* and trim appearance
10. Adjust spare tire pressure, inspect for damage, and check jack and tool installation
11. Check headlight aim
Refer to the Repair Manual for procedures.

© 2020 Toyota Motor Sales, USA

T-SB-0093-19

Rev2

August 2, 2019

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2020 Sequoia Pre-Delivery Service (PDS)
Under Hood

1. Check engine oil level
2. Check brake and power steering fluid levels
Visually inspect using see-through reservoirs.
3. Check engine coolant level
4. Check windshield washer fluid level
5. Check battery State-Of-Charge (SOC) using digital battery system analyzer
Refer to Service Bulletin No. T-SB-0007-19 Battery Maintenance During PDS.
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC reading on the space provided on
the Check Sheet and attach the printout to the Check Sheet.

6. Inspect for fuel, oil, coolant, and other fluid leaks

Under Vehicle (On Hoist)

1. Remove disc brake anti-rust covers/anti-corrosion wheel film – PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just before delivery to the customer.

2. Inspect tires for defects/damage
3. Initialize Tire Pressure Warning System (TPWS) – see Check Sheet
4. Install wheel covers/caps/spare tire wheel covers*
5. Inspect for fuel, oil, coolant, and other fluid leaks
6. Inspect under the vehicle for damage, rust, etc.
7. Visually check bolts and nuts on chassis and powertrain for looseness

© 2020 Toyota Motor Sales, USA

T-SB-0093-19

Rev2

August 2, 2019

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2020 Sequoia Pre-Delivery Service (PDS)
Road Test

A complete road test helps promote customer satisfaction. Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance.
2. Check engine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration, rough idle, etc.
3. Check engine operation at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
4. Check transmission operation
Check automatic transmission operation, if equipped, including operation in each range,
neutral start switch, and shift-lock system.
Check manual transmission operation, if equipped, including shift lever/linkage, operation in
each gear, and clutch engagement, disengagement, chattering, and unusual noise.
5. Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance, and all related
brake system indicator lights.
6. Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. Inspect for squeaks and rattles
9. Check front and rear* heater and A/C operation
10. Check cruise control operation
Check cruise control, including ON-OFF switch, Set/Coast, Resume/Accel, and
Cancel functions.
11. Check Blind Spot Monitor system*
Check when the switch is ON, the indicator is illuminated.
Check when a vehicle is detected in the blind spot, the outside rear view mirror indicator on
that side illuminates.
12. Check front seat heater/ventilation operation*
13. Set/calibrate compass* – see Check Sheet
14. Check rear height control air suspension*

© 2020 Toyota Motor Sales, USA

T-SB-0093-19

Rev2

August 2, 2019

Page 6 of 6

2020 Sequoia Pre-Delivery Service (PDS)
Final Inspection and Cleaning

1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to the customer)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Consumer information labels, such as airbag information warning and bumper information, must be
left on the vehicle until delivery to a retail customer.

2. Visually inspect all interior parts for installation, damage, fit, dirt, etc.
3. Verify floor mat application and install using retaining clips* – T-SB-0158-18
4. Verify green light is illuminated on SOS (Safety Connect) button
5. Remove Rapgard™ and clear protective bumper film*
Ensure that all glue residue is removed.
6. Wash and clean vehicle
7. Inspect paint finish for scratches, chips, rust, dents, damage, etc.
8. Inspect exterior body parts for proper installation, damage, rust, etc.
9. Place service reminder sticker on inside of windshield, top left corner
Complete the mileage or date recommendation and apply the service reminder sticker
to the inside of the windshield, top left corner. You may use your current service
reminder sticker.
10. Place Owner’s Manual portfolio* in glove box
11. Perform Techstream Health Check
Perform Health Check to ensure that Diagnostic Trouble Codes (DTCs) are not present.
Health Check results can be printed for the customer at delivery, or for the dealer file,
using the Diagnostic Report function.
12. Install front license plate and mounting bracket* – see Check Sheet
*Inspect or install when equipped or required.

© 2020 Toyota Motor Sales, USA