DCM-12
DCM-13/14
DCM-13/14
DCM-12
DCM-13/14
DCM-13/14
DCM-13/14
DCM-13/14
DCM-12
DCM-13/14
DCM-12
DCM-13/14

Partial Passenger Seat Removal required
Yes
Not Required
Yes
Not Required
Yes
Not Required
Not Required
Not Required
Yes
Not Required
Yes
Not Required
Yes
Not Required
Not Required
Not Required
Yes
Not Required
Not Required
Not Required
Yes
Not Required
Not Required
Not Required
Not Required
Not Required
Not Required
Not Required
Not Required
Yes
Not Required
Not Required
Yes
Not Required
Not Required
Not Required
Not Required
Not Required
Not Required
Not Required
Not Required

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing information is used by Lexus for various
government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect
Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

© 2019 Lexus, A Division of Toyota Motor Sales, USA

LimitedServiceCampaignKLG-D-Page|7

Campaign Designation / Phase Decoder

Examples:
C2B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
HLA = Launched in 2017, Remedy Phase, 1st Campaign Launched in 2017.
JLA = Launched in 2018, Remedy Phase, 1st Campaign Launched in 2018.

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to
implement this Limited Service Campaign.
Thank you for your cooperation.
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.

© 2019 Lexus, A Division of Toyota Motor Sales, USA

LIMITED SERVICE CAMPAIGN KLG (Remedy Notice)
Multiple Models and Model Years
Safety Connect System – Vehicle Location Inaccurate
Frequently Asked Questions
Original Publication Date: September 12, 2019

◄ IMPORTANT UPDATE ►

DATE

February 05, 2020

December 10, 2019

TOPIC
Limited Service Campaign KLG vehicle total has decreased by approximately 1,950
vehicles. Approximately 1,970 vehicles were moved from Limited Service Campaign
KLG to Customer Support Program 19LE05. Approximately 20 vehicles were moved
from Customer Support Program 19LE05 to Limited Service Campaign KLG.
Vehicle total has increased by approximately 6,260 vehicles. Vehicles were moved
from Customer Support Program 19LE05 and added to Limited Service Campaign
KLG.

The most recent update will be highlighted with a red box.
Q1:
A1:

What is the condition?

The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle
using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the
DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the
system to use incorrect vehicle coordinates if one of the system’s features is activated.

Q1a:
A1a:

Q1b:

A1b
Q2:
A2:
Q3:
A3:

Safety Connect is a subscription-based telematics service that uses Global Positioning System (GPS) data and embedded
cellular technology to provide Automatic Collision Notification, Emergency Assistance, Enhanced Roadside Assistance,
and Stolen Vehicle Locator services to subscribers.

I’m not sure if I have a Safety Connect subscription; how can I tell if the system is active on my vehicle?

Safety Connect service is available by subscription on select, telematics hardware-equipped vehicles. Owners can contact
any Lexus dealership or the Lexus Guest Experience Center to see if their vehicle has an active subscription.

Are there any warnings that this condition exists?

No. There are no warnings that this condition exists.

What is Lexus going to do?

Owners of the vehicles covered by this Limited Service Campaign will receive an owner notification letter via first class mail starting
Mid-September 2019.

Q3a:
A3a:
Q4:
A4:

What is the Safety Connect system?

How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE until December 1, 2022

Which and how many vehicles are covered by this Limited Service Campaign?

There are approximately 287,410 vehicles covered by this Limited Service Campaign.
FAQ Page 1 of 2
© 2019 Lexus, A Division of Toyota Motor Sales, USA

Model Name

Model Year

Approximate Total Vehicles

Production Period

CT 200h
ES 300h
ES 350
GS F
GS 200T
GS 350
GS 450h
GX 460
IS F
IS 200T
IS 250
IS 250C
IS 300
IS 350
IS 350C
LS 460
LS 600h
LX 570
NX 200T
NX 300h
RC F
RC 200T
RC 300
RC 350
RX 350
RX 450h

2011 - 2017
2013 - 2017
2010 - 2017
2016 - 2017
2016 - 2017
2011 - 2017
2013 - 2017
2013 - 2018
2013 - 2014
2016 - 2017
2010 - 2015
2011 - 2015
2016 - 2017
2013 - 2017
2013 - 2015
2011 - 2017
2013 - 2016
2013 - 2017
2015 - 2017
2015 - 2017
2015 - 2017
2016 - 2017
2016 - 2017

3,210
9,180
45,390
620
410
12,.360
100
32,240
20
6,310
5,570
710
5,820
4,080
410
10,380
60
5,440
30,500
1,920
1,230
1,130
1,120
5,080
93,990
10,120

Mid-February 2011 – Late March 2017
Late June 2012 – Late August 2017
Late October 2009 – Early September 2017
Late October 2015 – Late July 2017
Late October 2015 – Early September 2017
Early October 2010 – Early September 2017
Late February 2013 – Mid-July 2017
Late September 2012 – Early August 2018
Mid-September 2012 - Mid-July 2014
Early August 2015 – Late September 2017
Late August 2009 – Late July 2015
Late May 2011 – Early August 2015
Late July 2015 – Early October 2017
Late August 2012 – Early October 2017
Late August 2012 – Late July 2015
Early July 2011 - Early August 2017
Mid-November 2012 – Late June 2016
Late January 2013 – Late July 2017
Late October 2014 – Early September 2017
Late October 2014 – Late August 2017
Mid-September 2014 – Late June 2017
Early October 2015 – Mid-November 2017
Early October 2015 – Early November 2017
Early September 2014 – Late November 2017
Mid-August 2009 – Mid-December 2017
Late September 2009 – Mid-December 2017

Q4a:
A4a:

2015 - 2017
2015 - 2017
2010 - 2017

Are there any other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign in the U.S.?

Yes, the following Toyota vehicles are also covered by Limited Service Campaign K0P: certain 2013 – 2019 Model Year
4Runner, certain 2011 – 2017 Model Year Land Cruiser, certain 2016 – 2017 Model Year Mirai, certain 2013 -2017
Model Year Prius, and certain 2012 – 2017 Model Year Prius V.
Note: Only vehicles which currently have an active Safety Connect subscription or previously had an active Safety
Connect subscription at any time on or after 10/1/2017 are involved in this Limited Service Campaign.

Q5:
A5:
Q6:
A6:
Q7:
A7:
Q8:
A8:

How long will the repair take?

The repair takes approximately two and a half to three hours depending on the model. However, depending upon the dealer’s work
schedule, it may be necessary to make the vehicle available for a longer period of time.

My Safety Connect subscription is not active. Do I need to have this repair completed?

If you do not have this repair completed, Lexus recommends that you do not activate a Safety Connect subscription in the future.

How does Lexus obtain my mailing information?

Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title
information, based upon the DMV records. Please make sure your registration or title information is correct.

What if I have additional questions or concerns?

If you have additional questions or concerns, please contact the Lexus Guest Experience Center (1-800-255-3987) - Monday
through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 6:00 pm Eastern Time.

Multiple Models and Model Years
Safety Connect System – Vehicle Location Inaccurate
Limited Service Campaign (Remedy Notice)
[VIN]
Dear Lexus Customer:
At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide superior
customer satisfaction, Lexus is announcing a Limited Service Campaign, which includes your vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current
owner.
What is the condition?
The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the
Global Positioning System (GPS) to support features of the Safety Connect system*. Due to incorrect programming in the DCM software,
after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect
vehicle coordinates if one of the system’s features is activated.
* Safety Connect is a subscription-based telematics service that uses Global Positioning System (GPS) data and embedded cellular
technology to provide Automatic Collision Notification, Emergency Assistance, Enhanced Roadside Assistance, and Stolen Vehicle Locator
services to subscribers.
What will Lexus do?
Any authorized Lexus dealer will reprogram the Data Communication Module FREE OF CHARGE to you.
What should you do?
Before you are inconvenienced by this condition, any authorized Lexus dealer will perform the software update FREE OF CHARGE
to you.
Please contact your authorized Lexus dealer to make an appointment to have the software update performed. The remedy will take
approximately two and a half to three hours. However, depending on the dealer’s work schedule, it may be necessary to make your
vehicle available for a longer period of time. This Program will be offered until December 1, 2022, and will only be available at an

authorized Lexus dealer.

Note: This repair is only necessary if the vehicle has an active Safety Connect subscription. If your Safety Connect subscription
is no longer active and you do not intend to renew it at any point in the future, no action is necessary at this time. Lexus
recommends that you save this notice in the glove compartment of your vehicle in case you or a future owner decide to renew
your Safety Connect subscription in the future.
What if you have other questions?
•
•
•

Your local Lexus dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.lexus.com/recall.
If you require further assistance, you may contact the Lexus Guest Experience Center (1-800-255-3987) - Monday through Friday,
8:00 am to 8:00 pm, Saturday 9:00 am to 6:00 pm Eastern Time.

If you would like to update your vehicle ownership or contact information, please visit www.lexus.com/drivers. You will need your full 17-digit
Vehicle Identification Number (VIN) to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this
condition may have caused you.
Thank you for driving a Lexus.
Sincerely,
LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.