News Channel Update |
TO: Mercedes-Benz Dealer Principals, General Managers, Sales
Managers, Service Managers, Parts Managers
RE: Service Campaign Launch Notification
Font Size of Indicator Lamps in the Instrument Cluster
MY19-20 118, 177, 247 (CLA-Class, A-Class, GLB-Class)

Vehicle Compliance & Analysis
FROM: Gregory Gunther, Department Manager, Vehicle
Compliance and Analysis, Engineering Services
DATE: February 11, 2020

IMPORTANT SERVICE CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Vehicle Compliance & Analysis

Service Campaign Launch Notification
Campaign No. :

Campaign Desc. :

2020020010

20P5492208

February 11, 2020

Font Size of Indicator Lamps in
the Instrument Cluster

This is to notify you of the Service Campaign Launch regarding the indicator lamps for the service brake and parking brake systems in the
instrument cluster in 9,046 Model Year (“MY”) 2019-2020 CLA-Class (118 platform), A-Class (177 platform), and GLB-Class (247 platform)
vehicles. This service campaign is related to NHTSA ID# 20V045. The vehicles will be visible and flagged in VMI as “OPEN” on February 11,
2020.

Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that
on certain Model Year (“MY”) 19-20 CLA-Class (118 platform), A-Class (177 platform), and GLBClass (247 platform) vehicles equipped with a 10.25” display, the font size in the instrument
cluster might not meet current production specifications. However, there is no impact on the
driver’s ability to read the text as it remains visually clear.

Issue

What We’re Doing

MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the
instrument cluster software on the affected vehicles.

Parts

Software is available and can be performed.

Vehicles Affected
Vehicle Model Year(s)

2019- 2020

Vehicle Model

CLA-Class, A-Class, GLB-Class

Vehicle Populations
Total Campaign Population

9,046

Next Steps/Notes
AOMs – This campaign may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
IMPORTANT: After warranty claim submission for this service campaign, VINs currently in
“pending” status will be automatically removed from the recall (NHTSA ID# 20V045) population
within a minimum of 48hrs in Netstar VMI. Please allow time for the systems to accept the
claim and change the status accordingly.

AOMS/SOMS

While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz AG Company

Sandy Springs, GA 30328

770.705.0600

Campaign No. 2020020010, February 2020

TO:

ALL MERCEDES-BENZ CENTERS

SUBJECT: Models CLA-Class, A-Class, and GLB-Class (118, 177,and 247 platform)
Model Year 2019-2020
Font Size of Indicator Lamps in the Instrument Cluster

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on
certain Model Year (“MY”) 19-20 CLA-Class (118 platform), A-Class (177 platform), and GLB-Class (247
platform) vehicles equipped with a 10.25” display, the font size in the instrument cluster might not meet
current production specifications. However, there is no impact on the driver’s ability to read the text as it
remains visually clear. An authorized Mercedes-Benz dealer will update the instrument cluster software
on the affected vehicles.

Prior to performing this Campaign:
•

Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously

•

VMI must always be checked before performing campaigns to verify that the campaign is required on

repaired. Always Check VMI for any open campaigns, and perform accordingly.
a specific vehicle. Always check for any other open campaigns, and perform accordingly.
•

Please review the entire Campaign bulletin and follow the repair procedure exactly as described.

Approximately 9,046 vehicles are affected.

Order No. P-SC-2020020010
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.

2

Note:
•

Use Xentry 12/19 with all associated patches or higher.

•

Follow the steps exactly as described in Xentry.

•

Connect battery charger (battery voltage

•

Ensure all electrical consumers are switched-off.

>12.5V).

•

In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.

•

Refer to Star Diagnosis System (SDS) Best Practices Guide.

Work procedure

1. Connect XENTRY Diagnosis.
2. Update instrument cluster control unit software.
To do this, select menu item "Quick test view
N133/1 Instrument cluster
Control unit update
Update of control unit software".

Adaptations

Then follow the user guidance in XENTRY Diagnosis.

3. Disconnect XENTRY Diagnosis.

Warranty Information
Operation: Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Update instrument cluster control unit software (02-9334)
Damage Code
54 922 08 8

Operation Number
02-5058*
02-4762*
02-9334
*Operation item may be invoiced only once for each work order.
Note
Operation Number labor times are subject to change

P-SC-2020020010

Labor Time (hrs.)
0.1
0.1
0.1