GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5343
URGENT - DISTRIBUTE IMMEDIATELY
Date:

February 27, 2020

Subject: N192285050 - Customer Satisfaction Program
Front Passenger Seat Cushion Frames with Incorrect or Missing
Adjuster Stops
Models: 2016-2018 Chevrolet Silverado LD
2017-2018 Chevrolet Silverado HD
2016-2019 Chevrolet Suburban
2016-2019 Chevrolet Tahoe
2016-2018 GMC Sierra LD
2017-2018 GMC Sierra HD
2016-2018 GMC Yukon
2016-2019 GMC Yukon XL
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program N192285050
today. The total number of U.S. vehicles involved is approximately 189.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in mid-March 2020.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated February 28, 2020 or sooner. A list of involved vehicles in dealer new
inventory is attached to this message. Please hold all warranty transactions until IVH
has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Customer Satisfaction Program
N192285050 Front Passenger Seat Cushion Frames with Incorrect
or Missing Adjuster Stops
Release Date:
Attention:

February 2020

Revision:

00

This program is in effect until March 31, 2022.

Make
Chevrolet

Model
Silverado LD
Silverado HD
Suburban
Tahoe
Sierra LD
Sierra HD
Yukon
Yukon XL

GMC

Model Year
From
To
2016
2018
2017
2018
2016
2019
2016
2019
2016
2018
2017
2018
2016
2018
2016
2019

RPO

Description

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2016-2019 model year Chevrolet Silverado LD, Silverado HD, Suburban, Tahoe, GMC Sierra
LD, Sierra HD, Yukon and Yukon XL vehicles that had the front passenger seat cushion frame previously
replaced, may not have had the adjuster stops transferred and are missing on the replacement part. The
front passenger seat may be in a position beyond the occupant design travel range.
Dealers are to inspect the front passenger seat tracks for the presence of both adjuster stops and install
missing adjuster stops if necessary.

Parts
Quantity
As
Required

Part Name

Part No.
13590145

Stop – Front Seat Adjuster

It is estimated that 189 involved vehicles may fail the inspection and require part replacement. Current inventory levels
indicate that some dealers have repair parts in their inventory. Due to the small number of vehicles anticipated that
will need this fix and the limited initial parts availability, dealers are encouraged not to order these parts for use as shelf
stock.
Reminder: Parts may be removed from RIM management. Dealers should review the affected parts to confirm RIM
managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9105016
9105017
9105018

9105019

Description
Inspect Front Passenger Seat for Adjuster Stop Installation (No
Further Action Required)
Install Front Passenger Seat Adjuster Stop (Includes Inspection)
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied – For USA dealers only

Labor
Time
0.2
0.2
N/A
0.2
N/A

Trans.
Type

Net
Item

ZFAT

N/A

Service Procedure
NOTE: This repair procedure applies to the passenger side front seat only. The driver side seat does not require
the adjuster stops.
1.

Move the passenger front seat to the rearmost position.

Copyright 2020 General Motors. All Rights Reserved.

Page 1 of 4

Customer Satisfaction Program
N192285050 Front Passenger Seat Cushion Frames with Incorrect
or Missing Adjuster Stops

4532255

2.

Inspect the front area of the inner and outer seat tracks for the presence of the plastic stop (3) (one per track – total
of two per seat).

3.

If either of the two stops are missing, install seat stops as required.

Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through March 31, 2022. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, through March 31, 2022, whenever a vehicle subject to this field action enters your vehicle inventory you
must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition,
for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action
and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the
vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Page 2 of 4

Customer Satisfaction Program
N192285050 Front Passenger Seat Cushion Frames with Incorrect
or Missing Adjuster Stops
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by March 31, 2021. See General Motors Service Policies and Procedures Manual,
Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 3 of 4

Customer Satisfaction Program
N192285050 Front Passenger Seat Cushion Frames with Incorrect
or Missing Adjuster Stops
March 2020
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2016-2019 model year Chevrolet Silverado LD, Silverado HD, Suburban, Tahoe, GMC
Sierra LD, Sierra HD, Yukon and Yukon XL vehicles that had the front passenger cushion frame previously replaced,
may not have had the adjuster stops transferred and are missing on the replacement part. The front passenger seat
may be in a position beyond the occupant design travel range.
Your satisfaction with your GM vehicle is very important to us, so we are announcing a program to fix this condition.
What We Will Do: Your GM dealer will inspect the front passenger seat tracks for the presence of both adjuster stops
and install missing adjuster stops if necessary. This service will be performed for you at no charge until March 31,
2022. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
Reimbursement: Even though you may have previously had repairs for this condition, you will still need to take your
vehicle to your dealer for additional repairs. If you have already paid for repairs for the condition described in this letter,
please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working
with your dealer will expedite your request, however, if this is not convenient, you may mail the completed
reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 482325170. The completed form and required documents must be presented to your dealer or received by the
Reimbursement Department by March 31, 2021, unless state law specifies a longer reimbursement period.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-462-8782
1-800-496-9994
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438
1-800-462-8583

We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N192285050

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