GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5336
URGENT - DISTRIBUTE IMMEDIATELY
Date:

February 19, 2020

Subject: N192223110 - Customer Satisfaction Program
Second Row Middle Seat Belt Buckle
Models: 2018 – 2020 Chevrolet Traverse
2017 – 2019 GMC Acadia
Equipped with Seat Configuration, Second Row Bench (RPO ABC or
ABA)
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program N192223110
today. The total number of U.S. vehicles involved is approximately 128,723.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in March.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated February 19, 2020. A list of involved vehicles in dealer new inventory is
attached to this message. Please hold all warranty transactions until IVH has been
updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Customer Satisfaction Program
N192223110 Second Row Middle Seat Belt Buckle
Release Date:
Attention:
Make
Chevrolet
GMC

February 2020

Revision:

00

This program is in effect until March 31, 2022.

Traverse

Model Year
From
To
2018
2020

RPO
ABC

Acadia

2017

ABA

Model

2019

Description
Seat Configuration, Second Row
Bench
Seat Configuration, Second Row
Bench

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2018 to 2020 model year Chevrolet Traverse and 2017 - 2019 model year GMC Acadia vehicles,
equipped with the second row bench seats (RPO ABC or ABA) may have a condition in which the second
row middle seat belt buckle can fall down between the second row bench seats and be damaged when
one portion of the bench is moved relative to the other.
Dealers will add an elastic strap, inspect the second row middle seat belt buckle and hinge cover for
damage and replace if necessary.

Parts
Quantity
1
1
1
1
1
1
1
1
1
1
1
1
1

Part Name
Acadia – STRAP ASM-R/SEAT PULL
Traverse - STRAP ASM-R/SEAT PULL
BUCKLE KIT, RR CTR ST BELT
BUCKLE KIT, RR CTR ST BELT
BUCKLE KIT, RR CTR ST BELT
BUCKLE KIT, RR CTR ST BELT
BUCKLE KIT, RR CTR ST BELT
COVER, R/SEAT INR HGE FINISH
COVER, R/SEAT INR HGE FINISH
COVER, R/SEAT INR HGE FINISH
COVER, R/SEAT INR HGE FINISH
COVER, R/SEAT INR HGE FINISH
COVER, R/SEAT INR HGE FINISH

Part No.
84597795
84788706
84630817
84630819
84630821
84630822
84604751
84389853
84389852
84389851
84389848
84389847
84389846

Parts required to complete this repair are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
Please refer to your “involved vehicles listing” before ordering parts and use the VIN and the GM Electronic Parts Catalog
(EPC) to determine which belt to order.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9104996

9104997

9104998

Description
Install Seat Belt Buckle Retainer, Inspect Buckle for Damage
ADD: Replace Second Row 60% Seat Belt Buckle
ADD: Replace Second Row 40% Hinge Cover
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied – For USA dealers only

Labor
Time
0.2
0.6
0.2
N/A
0.2
N/A

Trans.
Type
ZFAT

Net
Item
N/A

ZFAT

*

ZFAT

**

Note: To avoid having to “H” route the customer reimbursement transaction for wholesale approval, it must be submitted
prior to the repair transaction.
* For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the customer in Net/Reimbursement.
Copyright 2020 General Motors. All Rights Reserved.

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Customer Satisfaction Program
N192223110 Second Row Middle Seat Belt Buckle
** Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
1.

Locate the inboard (center) seat belt buckle on the second-row seat (60%).

5514730

5514732

2.

Inspect the buckle for any evidence of cracking of the (hard) buckle covers (1) and/or any permanent deformation
or tearing of the (soft) sleeve (2).
•
•

If any evidence of damage is found, replace the seat belt buckle assembly. Refer to Rear Seat Belt Buckle
Replacement (60%) in SI.
If no damage is found proceed to step #3.

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Customer Satisfaction Program
N192223110 Second Row Middle Seat Belt Buckle

5514733

3.

Inspect the hinge cover on the inboard side of the 40% seat for damage.
•
•

If the cover is damaged, remove the two fasteners, remove and replace the cover. Reinstall the two fasteners.
Tighten to 2.5Nm (22 lb in).
If no damage is found, proceed to step #4.

5514734

4.

Slide the elastic retainer over the buckle.

5.

Lead the hook end of the retainer between the seat frame and cushion.

6.

From the underside of the seat, pull the hook end of the retainer forward in the vehicle.

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Customer Satisfaction Program
N192223110 Second Row Middle Seat Belt Buckle

5514735

5514736

7.

Attach the hook (purple) to the to the inboard spring as shown (viewed from the top with the cushion and cover
removed).

Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through March 31, 2022. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, through March 31, 2022, whenever a vehicle subject to this field action enters your vehicle inventory you
must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition,
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Customer Satisfaction Program
N192223110 Second Row Middle Seat Belt Buckle
for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action
and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the
vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by March 31, 2021. See General Motors Service Policies and Procedures Manual,
Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and
Procedures, for details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Customer Satisfaction Program
N192223110 Second Row Middle Seat Belt Buckle
March 2020
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2018 - 2020 model year Chevrolet Traverse or 2017 to 2018 model year GMC Acadia may
have a condition in which the second row middle seat belt buckle can fall down between the second row bench seats
and be damaged when one portion of the bench is moved relative to the other.
Your satisfaction with your Traverse or Acadia is very important to us, so we are announcing a program to prevent this
condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will add an elastic strap, inspect the second row middle seat belt buckle and hinge
cover for damage and replace if necessary. This service will be performed for you at no charge until March 31, 2022.
After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
Reimbursement: Even though you may have previously had repairs for this condition, you will still need to take your
vehicle to your dealer for additional repairs. If you have already paid for repairs for the condition described in this letter,
please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working
with your dealer will expedite your request, however, if this is not convenient, you may mail the completed
reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 482325170. The completed form and required documents must be presented to your dealer or received by the
Reimbursement Department by March 31, 2021, unless state law specifies a longer reimbursement period.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-462-8782
1-800-496-9994
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438
1-800-462-8583

We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N192223110

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