GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5319
URGENT - DISTRIBUTE IMMEDIATELY
Date:

February 7, 2020

Subject: N192282190 - Customer Satisfaction Program
Forward Auto Braking in Owner Manual
Models: 2019 GMC Sierra 2500/3500 equipped with Forward Collision Alert
(RPO UEU)
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program N192282190
today. The total number of U.S. vehicles involved is approximately 32,704.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on February 28, 2020.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated February 7, 2020. A list of involved vehicles in dealer new inventory is
attached to this message. Please hold all warranty transactions until IVH has been
updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Customer Satisfaction Program
N192282190 Forward Auto Braking in Owner Manual
Release Date:
Attention:

February 2020

Revision:

00

This program is in effect until February 28, 2022.

Make

Model
Sierra 2500/3500

GMC

Model Year
From
To
2019
2019

RPO
UEU

Description
Forward Collision Alert

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2019 model year GMC Sierra 2500/3500 vehicles, may have incorrect language in the Forward
Auto Braking (FAB) section of the owner manual which states, “If the vehicle has Forward Collision Alert
(FCA), it also has FAB which includes Intelligent Brake Assist (IBA)”. This statement is correct for light
duty trucks but the heavy duty models only have the Forward Collision Alert.
Customer to receive an owner manual insert. Dealers are to print and install the owner manual insert on
unsold vehicles.

Parts
No parts are required for this repair.
Warranty Information
Labor
Operation
9104986

Description
Print and Install Owner Manual Insert

Labor
Time
0.1

Trans.
Type
ZFAT

Net
Item
N/A

Service Procedure
1.

Print the appropriate language owner manual insert(s) for your service area. (English language example below for
reference).

2.

Locate the owner manual.

3.

Install the owner manual inserts to the owner manual.

Copyright 2019 General Motors. All Rights Reserved.

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Customer Satisfaction Program
N192282190 Forward Auto Braking in Owner Manual
English

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Customer Satisfaction Program
N192282190 Forward Auto Braking in Owner Manual
French

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Customer Satisfaction Program
N192282190 Forward Auto Braking in Owner Manual

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Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through February 28, 2022. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, through February 28, 2022, whenever a vehicle subject to this field action enters your vehicle inventory you
must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition,
for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action
and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the
vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
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Customer Satisfaction Program
N192282190 Forward Auto Braking in Owner Manual
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Customer Satisfaction Program
N192282190 Forward Auto Braking in Owner Manual
February 2020
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2019 model year GMC Sierra 2500/3500 vehicle may have incorrect language in the owner’s
manual.
Your satisfaction with your 2019 model year GMC Sierra 2500/3500 is very important to us, so we are providing the
attached update to your owner manual.
Please add the enclosed insert to the owner manual for your 2019 GMC Sierra 2500/3500. This insert updates some
information which may not be correct for your vehicle. Specifically, the owner manual provides: “If the vehicle has
Forward Collision Alert (FCA), it also has Forward Automatic Braking (FAB) which includes Intelligent Brake Assist
(IBA)”. Your vehicle does not have FAB or IBA, even if it has FCA. The FAB and IBA options were not available with
this vehicle and were not included in the purchase price of your vehicle.
What You Should Do: Find the enclosed owner manual insert. Add the insert to the vehicle’s owner manual and keep
it with your vehicle for future reference.
What We Will Do: If you lose this insert or have questions, you can reach out to your dealer. Your dealer can also
print and install this insert in your owner manual. This service will be performed for you at no charge until February
28, 2022.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-462-8782
1-800-496-9994
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-462-8583

We truly appreciate you taking the time to have your owner manual updated as we know your time is valuable. We
want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle
provides you many miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N192282190

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