Keystone RV Company

3/11/20

SERVICE ADVISORY # 20-375
Kinro Frameless Windows
It has been determined certain Kinro frameless windows were manufactured with a poor
adhesive bond between the glass and aluminum frame, and attachments on crank out and
egress windows. The following procedure describes how to inspect and replace the vent
portion of the window.
Models Included:
Year

Model

Serial Number Range

2020

LE780774 - LE780850

2020
2020

Alpine: 3121RS, 3120RS, 3700FL, 3651RL, 3701FL, 3711KP,
3713KB, 3320MK, 3801FK, 3712KB, 3790FK
Avalanche: 312RS, 313RS, 338GK, 339GK, 375RD, 376RD,
378BH, 379BH, 383FL, 396BH
Fuzion: 369, 373, 419, 424, 427, 430
Laredo: 225MK, 255SRL, 275RL, 284SBH, 290SRL, 294SBR,
296SBH, 298SRL, 325RL, 367BH
Montana: 3120RL, 3121RL, 3740FK, 3760FL, 3761FL, 3780RL,
3781RL, 3790RD, 3791RD, 3812MS, 3813MS, 3854BR, 3855BR
Raptor: 351, 356, 415, 423, 429
Redwood: 3901MB, 3911RL

2020

Voltage

2020
2020
2020
2020

Parts Required:

LE760770 - LE760807
LF810889 - LF810936
LE601180 - LE601237
L4702651 - L4702826
LR800754 - LR800772
L9340170, L9340171,
L9340172, L9340173,
L9340174, L9340179,
L9340180
LZ990681, LZ990687,
LZ990700, LZ990717

Window vent to be ordered as needed.

Tools Required: - Screw gun

- Drill -#11 Drill Bit -Pop Rivet Gun

- Philips Screw Bit

This Service Advisory requires a Pre-Authorization & Photograph
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were
repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal
Protective Equipment (PPE) is used.
The remedy is to perform a pull test on the frameless windows at the vent and replace the vent portion if the
glue bond fails during the pull test.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Using the following Kinro window instructions, perform the pull test and replace the vent portion of the
window as needed.

3000 SERIES WINDOW VENT BONDING INSPECTION
TSB Number: TSB 15-002-19
Product: 3000 Series Windows (EPW, FV, FVD, FVSE, SEFV, SESV, SV, SVD, SVSE, VEPW)
Date: March 6, 2020

Subject
Identification and inspection of a potential adhesive bond issue between the glass and aluminum frame for
the following 3000 series frameless windows manufactured between January 6 through January 23, 2020:

EPW

FV

FVD

FVSE

SEFV

SESV

SV

SVD

SVSE

VEPW

Safety
Read and understand all instructions before installing or operating this product. Adhere to all safety labels.

The "CAUTION" symbol above is a sign that a procedure has a safety risk involved and may cause
personal injury, product and/or property damage if not performed safely and within the parameters
set forth in this document.
Use appropriate personal protective equipment (PPE) for the procedure being performed.
Moving parts can pinch, crush or cut. Keep clear and use caution.

Resources Required
•
•
•
•
•

Cordless or electric drill or screw gun
Phillips screw bit
3/16" drill bit
Pop rivet gun
Ladder

Rev: 03.06.20

Page 1

CCD-0003781

3000 SERIES WINDOW VENT BONDING INSPECTION
TSB Number: TSB 15-002-19
Product: 3000 Series Windows (EPW, FV, FVD, FVSE, SEFV, SESV, SV, SVD, SVSE, VEPW)
Date: March 6, 2020

Window Identification
Window Size
Window Size _____ X _____ = from inside trim ring RPO label or measure outside the whole/entire window
Width X Height of glass, edge-to-edge.

Egress Windows
A. Inside the unit an EXIT sticker (Fig. 1) or red handle (Fig. 2A) will be present.
B. Outside the unit the white backside of the EXIT sticker will be visible.

Insulated Windows
A. Inside the unit a smaller INSULATED WINDOW sticker (Fig. 3) or a super spacer (Fig. 4A)
sandwiched between two panes of glass can be seen.
B. Outside the unit the white backside of the INSULATED WINDOW sticker (Fig. 3A) is seen.

Egress and Insulated
A. Inside the unit a smaller INSULATED WINDOW sticker (Fig. 3) can be seen or the super spacer
(Fig. 4A) sandwiched between two panes of glass will be visible in addition to the EXIT sticker
(Fig. 1) or red handle (Fig. 2).
B. Outside the unit the white backside of the INSULATED WINDOW sticker (Fig. 3) can be seen
located above the white backside of the EXIT sticker (Fig. 1).
Fig. 1

Fig. 2
A

Fig. 3

Rev: 03.06.20

Super
Spacer

Page 2

Fig. 4

CCD-0003781

3000 SERIES WINDOW VENT BONDING INSPECTION
TSB Number: TSB 15-002-19
Product: 3000 Series Windows (EPW, FV, FVD, FVSE, SEFV, SESV, SV, SVD, SVSE, VEPW)
Date: March 6, 2020

Inspection
Note: Windows must be inspected (viewed) from outside the unit.
1.
2.

Make sure the unit is on a level, flat surface then chock the wheels.
Inspect the frameless window for proper adhesive bond where the glass meets the hinge frame (Fig. 5A).

Note: Fixed glass does not need to be inspected.
Fig. 5

A

3.

Rev: 03.06.20

A

Using under 20 pounds of force, or the amount of force it would take to open a car door, test all 3000
series crank-out vent and egress windows by gently tugging on the glass at the frame by hand or with
a tool that will not scratch the glass.

Page 3

CCD-0003781

3000 SERIES WINDOW VENT BONDING INSPECTION
TSB Number: TSB 15-002-19
Product: 3000 Series Windows (EPW, FV, FVD, FVSE, SEFV, SESV, SV, SVD, SVSE, VEPW)
Date: February 17, 2020
4.

If the glass does not separate from the hinge (Fig. 6A), it is a good bond. DO NOT REPLACE the vent. If
the glass is not adhering to the vent (Fig. 7A), the glass DOES NEED TO BE REPLACED.
Fig. 6

Fig. 7

GOOD - GLASS STAYS ON HINGE

BAD - GLASS SEPARATES AWAY FROM HINGE

A
A

Required Repair Form
https://support.lci1.com/ti-330-3000-series-window-mullion-vent-replacement
https://support.lci1.com/ti-331-3000-series-window-vent-sash-replacement
https://support.lci1.com/ti-334-3000-series-window-(with-scissor-latch)-vent-replacement
https://support.lci1.com/3000-series-window-assembly

Action Required
Submit all claims to RV OEM.

Inspection: 0.5 hour per unit

Replacement of glass: 0.3 hour per window

As a supplier of components to the RV industry, safety, education and customer satisfaction are our primary concerns. Should you
have any questions, please do not hesitate to contact us at (574) 537-8900 or by email at [email protected]. Self-help tips,
technical documents, product videos and a training class schedule are available at lci1.com or by downloading the MyLCI app.
Rev: 03.06.20

Page 4

CCD-0003781

Service Advisory 20-375

Page 21 of 21

Step 3
Proceed to WARRANTY REIMBURSMENT.
WARRANTY REIMBURSEMENT
INSPECTION ONLY
Submit a claim on Key Express using Flat Rate Code # 7137542F
In the Complaint section note:

Service Advisory # 20-375

In the Cause section note:

Possible glue bond failure.

In the Correction section note:

All windows passed pull test.

The amount of time authorized for this inspection is .5 hour per VIN.
REPAIR
Submit a Pre-Authorization request with pictures, then claim on Key Express using Flat Rate Code #
7137542B
In the Complaint section note:

Service Advisory # 20-375

In the Cause section note:

Window failed pull test.

In the Correction section note:

Replaced failed vent section.

The amount of time authorized for this repair as follows:
1. Inspection time:

.2 hour per window with vent. Fixed windows are not included.

2. Vent replacement:

.3 hour per vent replaced; pictures required of each failed vent section.

PARTS DISPOSITION
No return parts.
Please call Keystone RV Customer Service if you have any questions:
Luxury

(866) 273-1450

Toy Haulers

(866) 273-1452

CrossRoads

(844) 361-8455

RECREATIONAL VEHICLE SERVICE CAMPAIGN
March 19, 2020
SERVICE ADVISORY 20-375
«Owner_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»

Dear «Owner_name»,

Reason for this
campaign

It has been determined certain Kinro frameless windows were manufactured with a poor
adhesive bond between the glass and aluminum frame, and attachments on crank out and
egress windows. The remedy is to perform a pull test on the frameless windows at the vent
and replace the vent portion if the glue bond fails during the pull test.

The campaign population includes:
Year
2020

2020
2020

Model
Alpine: 3121RS, 3120RS, 3700FL, 3651RL, 3701FL, 3711KP,
3713KB, 3320MK, 3801FK, 3712KB, 3790FK
Avalanche: 312RS, 313RS, 338GK, 339GK, 375RD, 376RD,
378BH, 379BH, 383FL, 396BH
Fuzion: 369, 373, 419, 424, 427, 430
Laredo: 225MK, 255SRL, 275RL, 284SBH, 290SRL, 294SBR,
296SBH, 298SRL, 325RL, 367BH
Montana: 3120RL, 3121RL, 3740FK, 3760FL, 3761FL, 3780RL,
3781RL, 3790RD, 3791RD, 3812MS, 3813MS, 3854BR, 3855BR
Raptor: 351, 356, 415, 423, 429
Redwood: 3901MB, 3911RL

2020

Voltage

2020
2020
2020
2020

Serial Number Range
LE780774 - LE780850
LE760770 - LE760807
LF810889 - LF810936
LE601180 - LE601237
L4702651 - L4702826
LR800754 - LR800772
L9340170, L9340171, L9340172, L9340173,
L9340174, L9340179, L9340180
LZ990681, LZ990687, LZ990700, LZ990717

Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require
inspection. Important: Please complete the service campaign on these units before retail delivery. Our records
indicate the following unit serial number(s) are presently in your inventory or have been sold:
«VIN1»
«VIN2»
«VIN3»
«VIN4»
«VIN5»
«VIN6»
«VIN7»
«VIN8»
«VIN9»
«VIN10»
«VIN11»
«VIN12»
«VIN13»
«VIN14»
-- Serial numbers with ‘*’ have been retail sold --

We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Service Advisory, please contact us
at:
Luxury (866) 273-1450
Toy Haulers (866) 273-1452
CrossRoads (844) 361-8455
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
PO Box 2000 Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

Vice President Service Operations

PO Box 2000 Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

RECREATIONAL VEHICLE SERVICE CAMPAIGN
Service Advisory: 20-375

March 20, 2020

SERVICE CAMPAIGN
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
VIN: «VIN»
Dear «Owner_name»:
Keystone RV Company is conducting a service campaign on certain 2020 Alpine, Avalanche, Fuzion,
Laredo, Montana, Raptor, Redwood, and Voltage Fifth Wheels and Travel Trailers. We apologize for any
inconvenience this action may cause you; however your continued satisfaction is of the utmost
importance to us.

Reason for this
campaign

It has been determined certain Kinro frameless windows were manufactured with
a poor adhesive bond between the glass and aluminum frame, and attachments on
crank out and egress windows.

What we
will do

Keystone has notified our dealers regarding this situation. The remedy is to
perform a pull test on the frameless windows at the vent and replace the vent
portion if the glue bond fails during the pull test. The service required for this
corrective action will be provided at no charge to you.

What we need
you to do

At your earliest convenience, please make an appointment to have your RV
serviced by your dealership. The labor time to perform this campaign is
approximately ½ hour. Please ask your dealer if you wish to know how much
additional time will be needed to schedule and process your RV for this repair.

If you have
questions

Your dealer is best equipped to obtain parts and provide service to ensure your
RV is corrected as promptly as possible. If your dealer is unable to assist or if
you take your RV to your dealer on the agreed service date, and the dealer does
not remedy the condition within a reasonable amount of time, or without charge
to you, please contact Keystone Customer Service by calling 1-866-425-4369.

Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY

Rick Deisler
Vice President Service Operations

PO Box 2000 Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com