44 Tire wear, Goodyear Eagle 285/45 R20 All Season
44 20 74 2048563/3 March 6, 2020. Supersedes Technical Service Bulletin Group 44 number 17-67 dated
October 24, 2017 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Q7

2017 - 2021

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

3

-

Revised header (Added model years)

2

10/20/2017

Revised Warranty (Added Diagnostic time)

1

08/17/2017

Initial publication

Customer states:
 The tire has abnormal wear on the outer edges.
 The tire pressure and the alignment are according to specifications.

Technical Background
High ambient temperatures in connection with rough roads lead to increase wear only on the outer edges of the
tire.
The following photograph shows an irregularity on the outer side and on the inner side of the tire (Figure 1). For
this specific type of concern the tire must be replaced.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Figure 1. Irregularity on the outer side and on the inner side of the tire.
The following photograph shows a normal condition and the tire cannot be replaced (Figure 2).

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Figure 2. Normal condition.

Production Solution
Not applicable.

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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Service
If:
 The remaining tread depth is above 6.5mm (8/32nds“).
 Wear on outer/inner edges is the same as Figure 1, then proceed as follows:
1.

Replace all 4 tires with:
 Pirelli Scorpion Verde 285/45 R20 112 H XL AOE.

2.

Upload pictures of the tires to DOC-IT for claim validation (4 pictures: one for each tire with visible marks
FL, FR, RL, and RR).

3.

Submit tires through Warranty Claim Portal on Dealer Tire website >> Workmanship and Materials >>
tearing of tread.

4.

If tires are similar to Figure 2, do not replace the tires and proceed with tire rotation.

Tip: Perform the repair only if the Customer concern is clearly confirmed, otherwise the claim will be
debited.

Warranty
Claim Type:

 110 up to 12 Months/12,000 Miles.
 If vehicle is outside any warranty this Technical Bulletin is information only.

Service Number:

4440

Damage Code:

0010

Labor Operations:

Check tread depth and wear on all tires
(upload pictures to DOC-IT)

4440 9999

25 TU

Remove 2 front wheels + tires

4405 2000

See SRT

Remove 2 rear wheels + tires

4405 2000

See SRT

Replace 2 front tires

4440 5650

See SRT

Replace 2 rear tires

4440 5650

See SRT

GFF

No allowance

0 TU

Road test prior to service procedure

No allowance

0 TU

Diagnostic Time:

Page 4 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Road test after service procedure
Claim Comment:

0121 0004

10 TU

As per TSB #2048563/3

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

Quantity

DT2398500
(Contact Dealer
Tire)

Pirelli Scorpion Verde 285/45 R20 112 H XL AOE

04 (If necessary)

See ETKA

Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual

See ETKA/ELSA

Additional Information
All parts and service references provided in this TSB (2048563) are subject to change and/or removal.
©2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Page 5 of 5
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.