Service Bulletin

20-016

March 10, 2020

Version 1

Warranty Extension: Customer Support Program for Front Passenger's
Airbag Inflator for 2008-12 Accord and Other Listed Years and Models
(Expires January 31, 2030)
AFFECTED VEHICLES
Year

Model

Trim

VIN Range

2008-12

Accord

ALL

Check the iN VIN status for eligibility.

2010-11

Accord Crosstour

ALL

Check the iN VIN status for eligibility.

2006-11

Civic (includes
Hybrid)

ALL

Check the iN VIN status for eligibility.

2008-10

Civic NGV

ALL

Check the iN VIN status for eligibility.

2012-15

Crosstour

ALL

Check the iN VIN status for eligibility.

2007-11

CR-V

ALL

Check the iN VIN status for eligibility.

2009-13

Fit

ALL

Check the iN VIN status for eligibility.

2014

Fit EV

ALL

Check the iN VIN status for eligibility.

2010-14

Insight

ALL

Check the iN VIN status for eligibility.

2009-15

Pilot

ALL

Check the iN VIN status for eligibility.

BACKGROUND
This bulletin is a notification of a class action settlement relating to airbag inflators. American Honda is offering a
Customer Support Program (Warranty Extension) to cover any manufacturing defects in the replacement front
passenger's airbag inflator only.
The warranty extension does not cover the following:
•

Airbag deployment

•

Aftermarket airbag inflators or aftermarket airbag assemblies (modules)

•

Any vehicle that has ever been declared a total loss or sold for salvage by a financial institution or insurer

•

Any vehicle that has a branded or similar title under any state's law

The Customer Support Program expires for this group of vehicles on January 31, 2030.

CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
©

2020 American Honda Motor Co., Inc. — All Rights Reserved

Page 1 of 11

Do the inspection procedure to determine if an inflator defect is the cause of the problem. If it is, replace the airbag
module under this Customer Support Program.
NOTES
•

Any inspection is customer pay unless the inflator is found defective. If the inflator is defective,
troubleshooting is also covered by the Customer Support Program. If you have questions or concerns whether an
inflator is defective, contact your DPSM for assistance.

•

If the affected vehicle has an open safety recall for the front passenger's inflator, do the indicated safety recall
first. This warranty extension applies only if the replacement inflator fails at a later date.

•

This warranty extension applies to failed replacement inflators only.

CUSTOMER NOTIFICATION
Owners of affected vehicles have been sent a notification from the class action administrator.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
CORRECTIVE ACTION
Follow the INSPECTION PROCEDURE to determine if the failure is caused by a defective inflator. If it is, the Customer
Support Program applies; replace the airbag module. Do not replace only the inflator.
NOTES
•

Replace the airbag module under the Customer Support Program only if directed by this bulletin.

•

Make sure to check for aftermarket airbag modules or counterfeit inflators, which are not covered under the
Customer Support Program.

REQUIRED TOOLS
Tool Name

Tool Number

Quantity

SRS Inflator Simulator

07SAZ-TB4011A

1

SRS Simulator Lead J

070AZ-SNAA100

1

Page 2 of 11

INSPECTION PROCEDURE
NOTE
Before doing this troubleshooting procedure, review SRS Precautions and Procedures, General Troubleshooting
Information, and Battery Terminal Disconnection and Reconnection (if applicable). Refer to the service information.
1. Check the SRS indicator.
•

If the SRS indicator is not on, this bulletin does not apply. Continue with normal system troubleshooting.

•

If the SRS indicator is on, go to step 2.

2. Check the vehicle history to see if the vehicle has ever been declared a total loss or sold for salvage by a financial
institution or insurer, or has a branded or similar title under any state's law.
•

If the vehicle has been declared a total loss, sold for salvage by a financial institution or insurer, or has a
branded or similar title under any state's law, this bulletin does not apply.

•

If the vehicle has a clear history, go to step 3.

3. Check if the airbag deployed.
3.1. If the airbag deployed, this bulletin does not apply.
3.2. If the airbag has not deployed, go to step 4.
4. Check for any of the following SRS DTCs using the latest HDS/i-HDS:
•

12-1x (open in the front passenger's airbag first inflator)

•

12-2x (increased resistance from the front passenger's airbag first inflator)
NOTE
Some vehicles have an ODS DTC 12-2x (no signal from the inner side front passenger's weight sensor) or ODS
DTC 12-2X (faulty inner side front passenger's weight sensor circuit). These DTCs are not covered under this
bulletin.

•

12-3x (short to another wire or decreased resistance in the front passenger's airbag first inflator)

•

12-4x (open in the front passenger's airbag second inflator)

•

12-5x (increased resistance in the front passenger's airbag second inflator)

•

12-6x (short to another wire or decreased resistance in the front passenger's airbag second inflator)

•

12-8x (short to power in the front passenger's airbag first inflator)

•

12-9x (short to ground in the front passenger's airbag first inflator)

•

12-Ax (short to power in the front passenger's airbag second inflator)

•

12-Bx (short to ground in the front passenger's airbag second inflator)
NOTES
–

The "x" in the DTC number is a wildcard placeholder. Make sure you write down and submit the entire DTC
code on your claim or it may be debited.

–

There may be some variations in the DTC description.

–

You must use the latest HDS/i-HDS and an American Honda approved interface (MVCI or DST-I). DTCs
found in ODS do not apply.

–

If there are SRS DTCs that are stored, but not on this list, contact your DPSM for assistance. Those DTCs
may pose a danger to the customer or the technician.

•

If any of the listed SRS DTCs are stored, go to step 5.

•

If no SRS DTCs are stored, this bulletin does not apply. Continue with normal system troubleshooting.

5. Clear the DTC(s).
Page 3 of 11

6. Turn the ignition OFF.
7. Turn the ignition to ON, not ACC, then wait 10 seconds.
8. Check to see if any of the listed SRS DTCs returned.
•

If any one of the listed DTCs returned, write down the DTC(s) and go to step 9.

•

If none of the listed DTCs returned, the Customer Support Program does not apply.

9. Turn the ignition to OFF.
10. Disconnect the negative cable from the battery, and wait at least 3 minutes.
11. Access the front passenger's airbag, and disconnect the dashboard wire harness connector 4P connector from the
front passenger's airbag 4P connector.

12. Connect the terminals of SRS simulator lead J to the SRS inflator simulator (2 Ω connectors), then connect SRS
simulator lead J to the 4P connector as shown.
13. Reconnect the negative battery cable.
14. Turn the ignition to ON, not ACC, and wait 10 seconds.
15. Check if the SRS DTC listed in step 8 returns.
•

If the same SRS DTC returned, the inflator is OK. The Customer Support Program does not apply. Continue
with normal troubleshooting.

•

If the same SRS DTC did not return, go to the REPAIR PROCEDURE.