Service Bulletin

20-011

March 10, 2020

Version 1

Warranty Extension: Customer Support Program for Driver's Airbag
Inflator for 2007-11 CR-V and Other Listed Years and Models (Expires
January 31, 2030)
AFFECTED VEHICLES
Year

Model

Trim

VIN Range

2007-11

CR-V

ALL

Check the iN VIN status for eligibility.

2011-13,
2015

CR-Z

ALL

Check the iN VIN status for eligibility.

2009-13

Fit

ALL

Check the iN VIN status for eligibility.

2013

Fit EV

ALL

Check the iN VIN status for eligibility.

2010-11,
2013

Insight

ALL

Check the iN VIN status for eligibility.

2007-14

Ridgeline

ALL

Check the iN VIN status for eligibility.

BACKGROUND
This bulletin is a notification of a class action settlement relating to airbag inflators. American Honda is offering a
Customer Support Program (Warranty Extension) to cover any manufacturing defects in the replacement driver's airbag
inflator only.
The warranty extension does not cover the following:
•

Airbag deployment

•

Aftermarket airbag inflators or aftermarket airbag assemblies (modules)

•

Any vehicle that has ever been declared a total loss or sold for salvage by a financial institution or insurer

•

Any vehicle that has a branded or similar title under any state's law

The Customer Support Program expires for this group of vehicles on January 31, 2030.
Do the inspection procedure to determine if an inflator defect is the cause of the problem. If it is, replace the airbag
module under this Customer Support Program.
NOTES
•

Any inspection is customer pay unless the inflator is found defective. If the inflator is defective,
troubleshooting is also covered by the Customer Support Program. If you have questions or concerns whether an
inflator is defective, contact your DPSM for assistance.

CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
©

2020 American Honda Motor Co., Inc. — All Rights Reserved

Page 1 of 10

•

If the affected vehicle has an open safety recall for the driver's inflator, do the indicated safety recall first. This
warranty extension applies only if the replacement inflator fails at a later date.

•

This warranty extension applies to failed replacement inflators only.

CUSTOMER NOTIFICATION
Owners of affected vehicles have been sent a notification from the class action administrator.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
CORRECTIVE ACTION
Follow the INSPECTION PROCEDURE to determine if the failure is caused by a defective inflator. If it is, the Customer
Support Program applies; replace the airbag module. Do not replace only the inflator.
NOTES
•

Replace the airbag module under the Customer Support Program only if directed by this bulletin.

•

Make sure to check for aftermarket airbag modules or counterfeit inflators, which are not covered under the
Customer Support Program.

REQUIRED TOOLS
Tool Name

Tool Number

Quantity

SRS Inflator Simulator

07SAZ-TB4011A

1

SRS Simulator Lead F or
SRS Simulator Lead J

07XAZ-SZ3A100 or
070AZ-SNAA100

1

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INSPECTION PROCEDURE
NOTE
Before doing this troubleshooting procedure, review SRS Precautions and Procedures, General Troubleshooting
Information, and Battery Terminal Disconnection and Reconnection (if applicable). Refer to the service information.
1. Check the SRS indicator.
•

If the SRS indicator is not on, this bulletin does not apply. Continue with normal system troubleshooting.

•

If the SRS indicator is on, go to step 2.

2. Check the vehicle history to see if the vehicle has ever been declared a total loss or sold for salvage by a financial
institution or insurer, or has a branded or similar title under any state's law.
•

If the vehicle has been declared a total loss, sold for salvage by a financial institution or insurer, or has a
branded or similar title under any state's law, this bulletin does not apply.

•

If the vehicle has a clear history, go to step 3.

3. Check if the airbag deployed.
3.1. If the airbag deployed, this bulletin does not apply.
3.2. If the airbag has not deployed, go to step 4.
4. Check for any of the following SRS DTCs using the latest HDS/i-HDS:
•

11-1x (open in the driver's first inflator)
NOTE
Some vehicles have an ODS DTC 11-1x (no signal from the inner side front passenger's weight sensor). This
DTC is not covered under this bulletin.

•

11-2x (increased resistance in the driver's airbag first inflator)

•

11-3x (short to another wire or decreased resistance in the driver's airbag first inflator)

•

11-4x (open in the driver's airbag second inflator)

•

11-5x (increased resistance in the driver's airbag second inflator)

•

11-6x (short to another wire or decreased resistance in the driver's airbag second inflator)

•

11-8x (short to power in the driver's airbag first inflator)

•

11-9x (short to ground in the driver's airbag first inflator)

•

11-Ax (short to power in the driver's airbag second inflator)

•

11-Bx (short to ground in the driver's airbag second inflator)
NOTES
–

The "x" in the DTC number is a wildcard placeholder. Make sure you write down and submit the entire DTC
code on your claim or it may be debited.

–

There may be some variations in the DTC description.

–

You must use the latest HDS/i-HDS and an American Honda approved interface (MVCI or DST-I). DTCs
found in ODS do not apply.

–

If there are additional SRS DTCs that are stored, but not on this list, contact your DPSM for assistance.
Those DTCs may pose a danger to the customer or the technician.

•

If any of the listed SRS DTCs are stored, go to step 5.

•

If no SRS DTCs are stored, this bulletin does not apply. Continue with normal system troubleshooting.

5. Clear the DTC(s).

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6. Turn the ignition OFF.
7. Turn the ignition to ON, not ACC, then wait 10 seconds.
8. Check to see if any of the listed SRS DTCs returned.
•

If any one of the listed DTCs returned, write down the DTC(s) and go to step 9.

•

If none of the listed DTCs returned, the Customer Support Program does not apply.

9. Turn the ignition to OFF.
10. Disconnect the negative cable from the battery, and wait at least 3 minutes.
11. Remove the access panel from the steering wheel, and disconnect the cable reel 4P connector from the driver's
airbag 4P connector.

12. Connect the terminals of SRS simulator lead (F or J) to the SRS inflator simulator (2 Ω connectors), then connect
SRS simulator lead (F or J) to the cable reel 4P connector as shown.
13. Reconnect the negative battery cable.
14. Turn the ignition to ON, not ACC, and wait 10 seconds.
15. Check if the SRS DTC listed in step 8 returns.
•

If the same SRS DTC returned, the inflator is OK. The Customer Support Program does not apply. Continue
with normal troubleshooting.

•

If the same SRS DTC did not return, go to the REPAIR PROCEDURE.

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PARTS INFORMATION
Airbag Module Replacement
Part Name

Part Number

Refer to the parts catalog using the VIN to ensure the correct airbag module and
ancillary parts are ordered.

Refer to the parts catalog.

•

Make sure the airbag inflator is removed from the original airbag module. See Remove the Inflator From the
Original Airbag Module section of this bulletin.

•

The new airbag module box must be used to return the old airbag module without the inflator to American Honda
(if requested). Be careful not to damage the airbag module box.

•

To return the inflator, follow the shipping instuctions outlined in the parts information bulletin A15-0002, Inflator Kit
Return Process.

•

Parts staff can scan the part number and serial number from the outside of the box into the warranty claim by using
the Controlled Part Serial No. screen and scanning the applicable information. Refer to the Job Aid Ordering and
Managing Replacement Inflators for more information.

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WARRANTY CLAIM INFORMATION
•

To avoid non-payment of warranty claims for airbag module replacement, the new airbag module part number and
serial number must be included in each claim. For more information, refer to step 6 of REPAIR PROCEDURE.

•

To avoid a warranty claim being charged back to your dealership, follow the normal warranty part retention rules.
American Honda may call in the original airbag module.

•

The serial number is encoded into the bar code label attached to the outside of the box. If your dealership uses a
scanner, you can scan the serial number into the claim.

•

The part number is encoded into a barcode attached to the outside of the box. If your dealership uses a scanner,
you can scan the part number into the claim.

•

If you confuse the serial number and part number when entering the claim information, your claim will
automatically be rejected.

•

You must enter a DTC in the DTC field of the warranty claim.

•

The FRT includes time for the inspection and replacement of the airbag module.

Operation
Number

Description

Flat Rate
Time

Defect
Code

Symptom
Code

Failed Part Number

7521P5

2007-11 CR-V

0.5 hr

6J200

M6Z00

77810-SWA-A70ZA

7521P5

2011-13, 2015 CR-Z

0.5 hr

6J200

M6Z00

77810-SZT-A80ZA

7521P5

2009-13 Fit

0.5 hr

6J200

M6Z00

77810-TK6-A80ZA

7521P5

2013 Fit EV

0.5 hr

6J200

M6Z00

77810-TK6-A80ZA

7521P5

2010-11, 2013 Insight

0.5 hr

6J200

M6Z00

77810-TK6-A80ZA

7521P5

2007-14 Ridgeline

0.5 hr

6J200

M6Z00

77810-SJC-A60ZA

Skill Level: Repair Technician
REPAIR PROCEDURE
NOTES
•

If the VIN status inquiry indicates that the vehicle is subject to any open safety recalls, make sure to also
complete those recall repairs before returning the vehicle to the customer. If you are unable to complete
any open recall, have the service advisor notify the customer of the recall status and when the recall could
be completed.

•

Be careful not to damage any parts when replacing the module, and follow the procedure exactly .

•

Make sure you have the anti-theft code for the audio and navigation system (if applicable), then write down the
frequencies for the audio unit’s preset buttons.

•

If, before removing the airbag, you suspect that it may be the incorrect airbag for the vehicle or a counterfeit, do not
remove the airbag. Contact your DPSM for assistance.

•

Do not open the new module box until you have confirmed the vehicle's module is not counterfeit because if you
have to return the new module, the kit must be unopened.

•

Make sure you have reviewed the SRS Precautions and Procedures in the service information before doing the
REPAIR PROCEDURE.

1. Do this REPAIR PROCEDURE only if you were directed here from the INSPECTION PROCEDURE.
2. Disconnect the battery negative cable, and wait at least 3 minutes before continuing.
3. Remove the driver's airbag module. Refer to the applicable service information.
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4. Place the airbag module, face down, on a clean shop towel.
5. Visually inspect the airbag module and the inflator for any unusual writing or markings. Click HERE to watch a video
to help identify counterfeit airbags.
•

If there is nothing unusual about the airbag module or the inflator, continue with the airbag module replacement
procedure. Refer to the service information.

•

If there are any unusual markings, like an incorrect label or a model year written in marker, the airbag module
and inflator may not be the correct airbag module and/or inflator for the vehicle or it may be a counterfeit part.
For more information about counterfeit airbags, you can refer to safercar.gov, enter keywords MANAGING
COUNTERFEIT, and select Recommended Dealer Guidance for Managing Counterfeit Air Bags from the
list. If you suspect that the airbag module or inflator is counterfeit, do not continue this procedure.
Contact your DPSM for assistance.

Page 7 of 10

6. Write the serial number and part number from the outside of the airbag module box on the RO.

7. Install the new driver's airbag module using new Torx bolts, and torque them to 9.8 N·m (7.2 lb-ft). Refer to the
service information.
8. Reconnect the battery negative cable. Enter the anti-theft code for the audio and navigation system (if applicable),
then set the frequencies for the audio unit preset buttons.
9. Start the vehicle and check that the SRS indicator comes on for about 6 seconds, then goes off.
10. Give your warranty clerk the RO that includes the replacement airbag module serial number and replacement part
number. For the warranty claim to be paid, the replacement part number must be included in the warranty claim.
11. Go to REMOVE THE INFLATOR FROM THE ORIGINAL AIRBAG MODULE to remove the inflator from the original
airbag module, and return the inflator and airbag module (if requested).
REMOVE THE INFLATOR FROM THE ORIGINAL AIRBAG MODULE
NOTE
You must remove the original inflator from the airbag module, and return the inflator as part of your pallet shipment to its
supplier.
1. Order a new inflator box from XPO to return the original airbag module inflator. Use the contact information below:
Primary Contact: Tel#: 1-210-250-5079
Email: [email protected]

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2. If the driver's airbag module has a bracket preventing you from accessing the locknuts and removing the
inflator, remove the bracket and any felt tape covering the locknuts.
NOTE
The airbag module shown below is an example, other modules are similar.

Page 9 of 10

3. Remove the four locknuts from the inflator, then remove it.
NOTE
You may need needle-nose vise grips or a 3/8 in. 6-point socket to remove the tri-head nuts.

4. Put the original inflator into the new inflator box acquired from XPO. Make sure there is no other hardware in the box
because if the package rattles, it will not be accepted by the courier.
5. Follow the shipping instructions outlined in PIB A15-0002 to return the undeployed inflator.
6. Place the original airbag module (without the inflator) in the airbag module box that the replacement came in.
Properly fill out and attach a warranty claim tag to it. The original airbag module may be called in by AHM.
END

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