NHTSA ID Number: 10172551
Manufacturer Communication Number: SF576
TSB/Document Date: 2020-03-17
Summary
Field Service Campaign has been suspended until a change in the procedure is made.
ATTENTION: Dealer Principal, Warranty Manager, Service
Manager, Parts Manager
Freightliner Dealers – U.S. and Canada
Western Star
and Sterling Dealers – U.S. and Canada
FCCC Dealers – U.S. and Canada
Direct Warranty Customers – U.S. and Canada
Export Distributors
REF #:
Daimler Trucks North America LLC
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090
800-547-0712
Portland, Oregon 97208-4090
If you have questions
about this Letter, please
submit your inquiry on the
Web using the WSC Link
on DTNAConnect
ICI20-010
Effective:
03/14/20
Release:
03/13/20
SUBJECT: SF576 – Campaign Suspended
This letter is to inform you that campaign SF576, Freightliner Cascadia cTP/TDC Update, will be
suspended on Friday, 3/13/20. On that date will see SF576 marked as “Suspended” in OWL.
It has been determined that a change in the procedure is necessary. A second Important Campaign
Information letter will be posted when the changes have been made and the campaign is reactivated.
Last Repair Date for SF576 Repairs:
Friday, 3/13/20
If you have questions or need further information, contact the Warranty Campaigns Department by
submitting an inquiry through the WSC Link on DTNAConnect.
The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Page 1 of 1
Daimler Trucks
North America LLC
Field Service Campaign
February 2019
SF576A-E
Second Revised Notice
Subject: Freightliner Cascadia cTP/TDC Update
Models Affected: Specific Freightliner Cascadia vehicles manufactured January 18, 2017, through April, 17, 2018, and equipped with
DTNA cTP/TDC proprietary telematics.
General Information
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field
Service Campaign SF576 to modify the vehicles mentioned above.
Specific Cascadia vehicles built with DTNA’s proprietary Common Telematics Platform (cTP), and Truck Data
Center (TDC) are not communicating and, therefore, are unable to benefit from over-the-air software updates.
The cTP module and, when needed, the antenna will be replaced. Software levels on cTP module will be
verified and updated as required, and parameters set to support new features.
There are approximately 2,529 vehicles involved.
REVISION:Campaign group ’E’ has been added to this campaign, as well as updated work instructions for
group ’E’.
Additional Repairs
Dealers must complete all outstanding field service campaigns prior to the sale or delivery of a vehicle. A
Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale
or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).
Replacement Parts
Replacement parts are now available and can be obtained by ordering the part number(s) listed below from
your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicle(s) involved in campaign SF576, a list of the
customers and vehicle identification numbers will be available on DTNAConnect. Please refer to this list when
ordering parts for this campaign.
Table 1 - Replacement Parts for SF576
Campaign Number
Part Description
Part Number
Qty.
SF576A
HARDWARE-DTNA,CTP,MID,CUST
DTNA HARDWARE-CTP,4G,CUST
ANTENNA-GSM/GNSS,INTR MT,4G
ANTENNA-GSM/GNSS,INTR MT,4G
BLANK COMPLETION STICKER
66-05466-001
66-13928-001
66-03942-002
66-03942-002
WAR261
1
1
1
1
1
SF576B
SF576E
SF576A,B,E
Table 1
Page 1
ea
ea
ea
ea
ea
Daimler Trucks
North America LLC
Field Service Campaign
February 2019
SF576A-E
Second Revised Notice
Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.
Labor Allowance
Table 2 - Labor Allowance
Campaign
Number
SF576A
SF576B
SF576E
Procedure
Time Allowed
(hours)
SRT Code
Corrective Action
0.8
996-F024A
12-Repair Recall/Campaign
1.7
996-F024B
12-Repair Recall/Campaign
1.5
996-F024C
12-Repair Recall/Campaign
Replace and update cTP Module
Replace, and update cTP Module and
GPS/GSM Antenna
Update GPS/GSM Antenna
Table 2
IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.
Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate group (SF576-A or SF576-B).
• In the Primary Failed Part field, enter 25-SF576-000.
• In the Parts section, enter the appropriate part number(s) as shown in the Replacement Parts Table.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is 036-009-001 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on February 28, 2020. Dealers will be notified of any
changes to the termination date via Important Campaign Information Letter posted on DTNAConnect.com.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.) Export Distributors: Excess inventory is not returnable.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357, after normal business hours,
if you have any questions or need additional information. Export distributors submit a Web inquiry or contact
your International Service Manager.
Page 2
Daimler Trucks
North America LLC
Field Service Campaign
February 2019
SF576AB
Copy of Notice to Owners
Subject: Freightliner Cascadia cTP/TDC Update
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field
Service Campaign SF576AB to modify specific Freightliner Cascadia vehicles equipped with DTNA proprietary
Common Telematics Platform (cTP), and Truck Data Center (TDC), and manufactured January 18, 2018,
through April 17, 2018.
Specific Cascadia vehicles built with DTNA’s proprietary Common Telematics Platform (cTP), and Truck Data
Center (TDC) are not communicating and, therefore, are unable to benefit from Over-The-Air software updates.
The cTP module and, when needed, the antenna will be replaced. Software levels on cTP module will be
verified and updated as required, and parameters set to support new features.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed
and to ensure that parts are available at the dealership. To locate an authorized dealer, go online to
www.Daimler-TrucksNorhAmerica.com. On the menu tab, select “Contact,” scroll down to “Find a Dealer,” and
select the appropriate brand. The campaign will take approximately one to two hours, depending on the work
needed, and will be performed at no charge to you.
This Field Service Campaign will terminate on February 28, 2020. Please make sure the campaign is
completed prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to
your vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a
reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7:00 a.m. to 4:00 p.m. Pacific Time,
Monday through Friday, e-mail address [email protected], or the Customer Assistance
Center at (800) 385-4357, after normal business hours, if you have any questions or need additional
information.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Page 3
Daimler Trucks
North America LLC
Field Service Campaign
July 2019
SF576E
Copy of Notice to Owners
Subject: Freightliner Cascadia cTP/TDC Update
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, is initiating Field
Service Campaign SF576E to modify specific Freightliner Cascadia vehicles equipped with DTNA proprietary
Common Telematics Platform (cTP), and Truck Data Center (TDC), and manufactured January 18, 2018,
through April 17, 2018.
Specific Cascadia vehicles built with DTNA’s proprietary Common Telematics Platform (cTP), and Truck Data
Center (TDC) are not communicating and, therefore, are unable to benefit from Over-The-Air software updates.
A new antenna will be installed on the updated cTP module from SF576A. Software levels on the cTP module
will be verified and updated as required, and parameters will be set to support new features.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed
and to ensure that parts are available at the dealership. To locate an authorized dealer, go online to
www.Daimler-TrucksNorhAmerica.com. On the menu tab, select “Contact,” scroll down to “Find a Dealer,” and
select the appropriate brand. The campaign will take approximately one to two hours, depending on the work
needed, and will be performed at no charge to you.
This Field Service Campaign will terminate on February 28, 2020. Please make sure the campaign is
completed prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to
your vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a
reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7:00 a.m. to 4:00 p.m. Pacific Time,
Monday through Friday, e-mail address [email protected], or the Customer Assistance
Center at (800) 385-4357, after normal business hours, if you have any questions or need additional
information.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Page 4
Daimler Trucks
North America LLC
Field Service Campaign
February 2019
SF576A-E
Second Revised Notice
Work Instructions
Subject: Freightliner Cascadia cTP/TDC Update
Models Affected: Specific Freightliner Cascadia vehicles manufactured January 18, 2017, through April, 17, 2018, and equipped with
DTNA cTP/TDC proprietary telematics.
REVISION:Campaign group ’E’ has been added to this campaign, as well as updated work instructions for
group ’E’.
General Information
Population
Description
SF576AB
Page Number
cTP/TDC Update
Antenna Installation for
4G cTP
SF576E
Page 5
Page 7
cTP/TDC Update
1.
Inspect the base label (Form WAR259) for a campaign completion sticker for SF576 (Form WAR261). If a
sticker is present for campaign SF576, no work is needed. If there is no sticker, proceed with the steps
below.
2.
Park the vehicle, shut down the engine, and apply the parking brakes. Chock the tires.
3.
Remove the electronics bay cover and the passenger-side lower dash cover. Refer to Section 60.06 in the
New Cascadia Workshop Manual for instructions.
4.
Remove the vehicle power distribution module (VPDM) from the front of the electronics bay. Refer to Section 54.08, Subject 100 in the New Cascadia Workshop Manual for instructions.
5.
Disconnect the connectors from the cTP ECU. See Fig. 1.
1
2
3
4
5
04/28/2017
f546726
1. 54-Pin Connector
2. GPS Antenna
4. WiFi/Bluetooth Con-
(blue) Connector
3. GSM Antenna
(purple) Connector
5. WiFi/Bluetooth
nector
Antenna
Fig. 1, Common Telematics Platform ECU
6.
Press the cTP ECU firmly towards the back of the electronics bay to release the ECU from the forward
mounting slots, then lift the ECU.
7.
Remove the cTP ECU from the vehicle.
Page 5
Daimler Trucks
North America LLC
Field Service Campaign
February 2019
SF576A-E
Second Revised Notice
8.
Position the new cTP ECU in the electronics bay, then press the ECU firmly towards the back of the shelf.
Lower the front of the ECU on to the surface of the shelf and adjust its position horizontally until the tabs
on the ECU are fully seated in the mounting slots.
NOTE: Do not connect the GPS and GSM antennas until step 9 is completed.
9.
Connect the 54-Pin connector to the cTP ECU.
10.
If the vehicle serial number is in SF576B, replace the 3G GSM antenna with the 4G GSM antenna supplied in the kit. Refer to Section 54.02, Subject 110 in the New Cascadia Workshop Manual for instructions
on replacing the GSM antennae.
If the vehicle is in SF576A, the antenna does not need to be replaced.
11.
Connect the GPS and GSM connectors to the cTP ECU.
12.
Connect the vehicle to DiagnosticLink. Click on "Parameters" then select the "Initialize Truck Data Center"
tab. Run the initialization procedure by clicking on the "Initialize" button. See Fig. 2.
2
A
1
3
03/05/2019
f120449
A. The cTP status can be verified by reviewing the "Truck Data Center Current Status" field.
1. Parameters
2. Truck Data Center Tab
3. Initialize Button
Fig. 2, Initialize Truck Data Center Panel
13.
Wait 15 minutes, with ignition switch on and vehicle connected to DiagnosticLink, to allow the new cTP
information to be processed on the servers.
14.
Confirm the active status of the cTP by requesting the status in the upper right-hand section of the panel.
15.
Install the VPDM. Refer to Section 54.08, Subject 100 in the New Cascadia Workshop Manual for instructions.
Page 6
Daimler Trucks
North America LLC
Field Service Campaign
February 2019
SF576A-E
Second Revised Notice
16.
Install the dash panels. Refer to Section 60.06 in the New Cascadia Workshop Manual for instructions.
17.
Disconnect DiagnosticLink and the Vehicle Communication Interface (VCI) from the 9-pin diagnostic connector.
18.
Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker for SF576A
(Form WAR261) to indicate the work has been completed.
Antenna Installation for 4G cTP
NOTE: Before beginning this procedure, open the coverage information screen in OWL to check if this procedure has already been completed.
1.
Remove the electronics bay cover, the passenger-side lower dash cover, and the top dash cover. Refer to
Section 60.06 in this manual for instructions.
2.
Remove the vehicle power distribution module (VPDM) from the front of the electronics bay. Refer to Section 54.08, Subject 100 for instructions.
3.
Disconnect the GPS and GSM antenna connectors from the cTP. See Fig. 1.
4.
Remove any tie straps that secure the antenna wire to the electronics bay harnesses. See Fig. 3.
1
04/28/2017
f546727
1. cTP Antenna
Fig. 3, Electronics Bay
5.
Remove the GPS/GSM antenna from the top of the electronics bay.
6.
Attach the GPS/GSM antenna to the top of the electronics bay using the adhesive on antenna.
Page 7
Daimler Trucks
North America LLC
Field Service Campaign
February 2019
SF576A-E
Second Revised Notice
7.
Route the antenna wire to the cTP and connect the GPS/GSM antenna connectors to the cTP.
8.
Secure the antenna wire as necessary to the electronics bay harnesses with tie straps.
9.
Install the VPDM. Refer to Section 54.08, Subject 100 for instructions.
10.
Install the electronics bay cover, the passenger-side lower dash cover, and the top dash cover. Refer to
Section 60.06 in this manual for instructions.
11.
Connect the vehicle to DiagnosticLink. Click on "Parameters" then select the "Initialize Truck Data Center"
tab. Run the initialization procedure by clicking on the "Initialize" button.
12.
Wait up to 15 minutes, with ignition switch on and vehicle connected to DiagnosticLink, to allow the new
cTP information to be processed on the servers.
13.
Confirm the active status of the cTP by requesting the status in the upper right-hand section of the panel.
14.
Disconnect DiagnosticLink and the Vehicle Communication Interface (VCI) from the 9-pin diagnostic connector.
15.
Clean a spot on the base label (Form WAR259) and attach a campaign completion sticker for SF576B
(Form WAR261) to indicate the work has been completed.
Page 8
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TSB/Document ID: SF576
Replacement Service Bulletin Number:
MFR Communication Date: 2020-03-17
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Communication Type: Service Bulletin/Repair Instructions
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