Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4

Subject: GHG17 DETROITTM DD13® Software Reprogramming and Emission Label
Replacement for Motor Coach Industries, Inc. (MCI®)
Models Affected: GHG17 DD13 Engines in MCI® Applications

General Information
Daimler Trucks North America LLC, on behalf of its DETROITTM Powertrain Division, is initiating Field
Service Campaign D20M4 to modify the vehicles mentioned above.
Certain DETROIT™ GHG17 DD13® engines installed in MCI® vehicles will require reprogramming to a
minimum of the software versions listed below.
•
•
•

MCM Software Version 6.8.0.1
ACM Software Version 7.60.2.0
CPC Software Version R44_00_000A

All affected units in this campaign will need their emission label replaced. This includes engines with test
emission labels AND engines with certified emission labels.
Updated software and certified emission labels became effective with GHG17 DD13® engines
manufactured after January 1, 2020. GHG17 DD13® engines manufactured before January 1, 2020, will
need the MCM, ACM, and CPC reprogrammed and the emission label replaced.
The updated software includes improvements for the following fault codes.
•
•
•
•

SPN: 321 /FMI 16: Selective Catalyst Reduction Inlet NOx Sensor - Drift High (MCM Only)
SPN: 520371/FMI 16: Selective Catalyst Reduction Closed Loop Control at Maximum Limit
(Multiples Sources)
SPN: 520372/FMI 14: Selective Catalyst Reduction Closed Loop Control at Maximum Limit
(Timeout)
SPN: 520372/FMI 16: Selective Catalyst Reduction Closed Loop Control at Maximum Limit

Depending on the level of the currently installed software, the update may also include improvements for
fault codes SPN 1636/FMI 16 and SPN 2659/FMI 0.
There are approximately 630 engines affected by this Field Service Campaign.

Work Instructions
Please refer to the attached work instructions.

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4

Replacement Parts
Replacement parts are now available and can be obtained from the Order Center on DTNA Connect. Refer
to Certified Emission Label Ordering Instructions on page 14. All vehicles involved in this campaign
will require a replacement emission label. This includes units currently equipped with test emission
labels AND units equipped with certified emission labels.
Important: The Emission Certification Label must be ordered before the customer arrives to avoid
unnecessary downtime. Please allow 2 to 3 days for label shipment.

Fig. 1, Sample Emission Labels

Table 1 – Replacement Parts for D20M4
Campaign
Number
D20M4

Page 2

Part Number

Part Description

Qty per Kit

See Page 14 For
Ordering Instructions

Certified Emission Label

1

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4

Removed Parts
The emission label is designed to be removed in pieces. After replacement, the removed label must be
attached to the certified emission label check sheet. Attach an image of the filled out check sheet, with the
removed label, to the warranty claim. Refer to Work Instructions for further direction.

Labor Allowance
NOTE: Reference Pages 13-14, "Work Instructions", Step 19. The "Certified Emission Label Check Sheet"
MUST BE ATTACHED to the claim in the Online Warranty Link (OWL) System.
Table 2 – Labor Allowance for D20M4
Procedure

Time Allowed
(hours)

SRT Number

Corrective Action

D20M4
No Reprogramming Required,
Install Emission Label,
Perform Regen (x2) and SCR Eff Test(s)

3.0 hours

996-F202A

12-Repair
Recall/Campaign

Reprogram MCM/CPC/ACM,
Install Emission label,
Perform Regen (x2) and SCR Eff Test(s)

3.6 Hours

996-F202B

12-Repair
Recall/Campaign

Page 3

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4

Claim Reimbursement
NOTE: Reference Pages 12-13, "Work Instructions", Step 19. The "Certified Emission Label Check Sheet"
MUST BE ATTACHED to the claim in the Online Warranty Link (OWL) System.
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:

Claim Type
Campaign
(number with appropriate condition code)
Component Code
Cause Code
Primary Failed Part

Field Service Campaign
D20M4
044-003-286
A1-Campaign
DDC REPROGRAM1
Procedure A1

Use this operation if programming was NOT REQUIRED.
Labor Number

996-F202A
No Reprogramming Required,
Install Emission Label,
Perform Regen (x2) and SCR Eff Test(s)

Labor Hours

3.0 Hours

Part Number

DDC REPROGRAM1

Parts Return

NONE
Procedure B1

Use this operation if programming was REQUIRED.
Labor Number

1

996-F202B
Reprogram MCM/CPC/ACM,
Install Emission label,
Perform Regen (x2) and SCR Eff Test(s)

Labor Hours

3.6 Hours

Part Number

DDC REPROGRAM1

Parts Return

NONE

Administrative time (SRT 939-6010A) for 0.3 hours is automatically added to the claim.

This Field Service Campaign will terminate on March 13, 2021. Dealers will be notified of any changes
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the
campaign has not previously been completed.
Page 4

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4

All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry
at DTNAConnect.com / WSC, or the Customer Assistance Center at (800) 385-4357. Export distributors
submit a Web inquiry or contact your International Service Manager.

Page 5

Daimler Trucks
North America LLC
March 2020
D20M4

Field Service Campaign
Detroit Diesel Corporation
13400 Outer Drive, West
Detroit, Michigan 48239-4001
Telephone: 313‐592‐5000

**Copy of Notice to Owner**

Subject: Field Service Campaign D20M4

GHG17 DETROIT™ DD13® Software Reprogramming and Emission Label
Replacement for Motor Coach Industries, Inc. (MCI®)

Daimler Trucks North America LLC, on behalf of its Detroit Diesel Powertrain Division, is initiating Field
Service Campaign D20M4 to modify the vehicles mentioned above.
Certain DETROIT™ GHG17 DD13® engines installed in MCI® vehicles will require reprogramming. All
affected units in this campaign will need their emission label replaced. This includes engines with test
emission labels AND engines with certified emission labels.
Updated software and certified emission labels became effective with GHG17 DD13® engines
manufactured after January 1, 2020. GHG17 DD13® engines manufactured before January 1, 2020, will
need the MCM, ACM, and CPC reprogrammed and the emission label replaced.
Records available to us indicate that your vehicle has one of the eligible engines. Instructions for this
Field Service Campaign have been sent to your local Detroit Diesel Authorized Repair Facility and the
labor time required to perform this campaign is approximately 3.6 hours.
Please contact a Detroit Diesel Authorized Repair Facility to arrange to have the Field Service Campaign
performed. To locate an authorized facility, search online at https://demanddetroit.com/find-a-dealer/
You must make an appointment with the repair facility at least two weeks in advance of the actual
repair in order for the repair facility to order and receive the certified emission label to complete
this Field Service Campaign. Failure to provide advance notification to the repair facility may
result in a delayed repair.
This service will be completed for you at no charge, prior to March XX, 2021, under the provisions of this
notice.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your
continued satisfaction with our products.
DETROIT WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4

Work Instructions
Subject: GHG17 DETROITTM DD13® Software Reprogramming and Emission Label Replacement
for Motor Coach Industries, Inc. (MCI®)
Models Affected: DD13 Engines in MCI® Applications

IMPORTANT: Owners of vehicles have been instructed to contact the dealership in advance to have the Emission
Certification Label ordered so it will be available when they arrive for the campaign. See Certified Emission Label
Ordering Instructions starting on page 15.

Corrective Procedure
1. Apply the parking brake, chock the wheels, and perform any other applicable safety steps.
2. Begin the process by connecting DiagnosticLink® version 8.11 with Service Pack 1 (or higher
versions) to the vehicle. Make sure that all the powertrain modules (ACM, CPC, and MCM)
are connected.

NOTICE:
BEFORE you begin reprogramming, make sure the VIN is correct in all
modules (ACM, CPC, and MCM). If the VIN is not correct in all modules, you
will get an error message when attempting to reprogram.
3. Make sure the VIN is correct in all modules (ACM, CPC, and MCM) by looking at the
“Identification” screen in DiagnosticLink®. If the VIN is not correct in all modules, you can
correct the VIN under the Actions drop-down menu in DiagnosticLink® by selecting the
“Check VIN Synchronization” item. Select “Start” from this panel and follow the prompts. You
will be prompted to cycle the key until the routine has completed. When synchronization is
complete, turn the key back on and continue with the download process.

Page 6

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4

4. On the Identification screen, check the current MCM, ACM and CPC software versions.
Listed below are the MINIMUM software versions. See Figure 2 for an example of the
Identification screen.
•
•
•

MCM Software Version 6.8.0.1
ACM Software Version 7.60.2.0
CPC Software Version R44_00_000A

Fig. 2, DiagnosticLink® Identification Screen (CPCMCM)

5. Are the software levels for ALL powertrain modules equal to or higher than the
minimum software levels listed in step 4? All powertrain modules must meet the
MINIMUM requirements.
a) If less than the minimum software levels, proceed to step 6.
b) If greater than or equal to the minimum software levels, proceed to step 11.
6. Select the “Program Device” option along the left side of the DiagnosticLink® screen.

Page 7

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4

7. Select the “Add” button in the upper right corner of the DiagnosticLink® screen and enter the
engine serial number. Then click the “Connect to Server” button in the bottom right corner of
the DiagnosticLink® screen. See Figure 3.

Fig. 3, Adding Engine Serial Number and Connecting to Server

8. Select “Next” after connecting to the server.
9. Update Device Software on all modules that need programming to meet the MINIMUM
software levels listed in step 4.
10. When programming is complete, click the “Finish” button and perform the following to allow
the modules to synchronize with each other:
a) Turn the vehicle ignition OFF, disconnect the USB Link at either the computer port
or vehicle diagnostic port, and wait one minute.
b) Turn the vehicle ignition ON and wait one minute.
c) Turn the vehicle ignition OFF and wait one minute.
d) Turn the vehicle ignition ON and wait one minute.
e) Reconnect the USB Link, reconnect DiagnosticLink® to the MCM, ACM, CPC, and
confirm the proper software levels.
11. Update the server by navigating to the Program Device tab and clicking the “Connect to
Server” button in the bottom right corner of the DiagnosticLink® screen.
Page 8

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4

NOTE: SPN 3361/FMI 5 and/or SPN 4334/FMI 4 may set when the DEF dosing valve electrical
connector is disconnected. The fault code can be cleared using DiagnosticLink after the DEF
dosing valve electrical connector is reconnected.
12. Disconnect the DEF dosing unit electrical connector.

ENGINE EXHAUST
To avoid injury from inhaling engine exhaust, always operate the engine in a wellventilated area. Engine exhaust is toxic.

PERSONAL INJURY
Diesel engine exhaust and some of its constituents are known to the State of
California to cause cancer, birth defects, and other reproductive harm.




Always start and operate an engine in a well ventilated area.
If operating an engine in an enclosed area, vent the exhaust to the outside.
Do not modify or tamper with the exhaust system or emission control
system

PERSONAL INJURY
To avoid injury before starting and running the engine, ensure the vehicle is
parked on a level surface, parking brake is set, and the wheels are blocked.

HOT EXHAUST
During parked regeneration the exhaust gases will be extremely HOT and could
cause a fire if directed at combustible materials. The vehicle must be parked
outside.
13. With the dosing unit disconnected, start the engine and perform a parked regeneration. Let
the parked regeneration complete.
14. Leave the dosing unit disconnected. Perform a second parked regeneration. Once the
parked regeneration has completed, turn the ignition OFF for five minutes to allow the
modules to disconnect.
Page 9

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4

15. Reconnect the DEF dosing unit electrical connector.
16. Turn the ignition ON and start the engine.
17. Perform an SCR Efficiency Test and monitor ASL: NH3 LARMF compensation factor. See
figure 4. Does ASL: NH3 LARMF compensation factor reach 0.95, or higher, by the end of
the test?
a) Yes; Go to step 18.
b) No; ASL: NH3 LARMF compensation factor should gradually increase during
the SCR Efficiency Test with a maximum value of 1.00. If it does not reach .95, or
higher, by the end of the test, repeat step 17.

Fig. 4, ASL: NH3 LARMF compensation factor

Page 10

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4

Important: ALL units in the campaign require label replacement. That includes units with test
emission labels and units with certified emission labels. See figure 5 for sample emission labels.
18. Remove and replace the emission label from the engine rocker cover based on the engine
serial number listing included with this Field Service Campaign. Note that the old label is
designed to come off in pieces during removal from the engine.

Fig. 5, Sample Emission Labels

Page 11

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4

19. Fill out the attached Certified Emission Label Check Sheet and attach the pieces of the
old label to the check sheet. For verification, attach an image of the form with the
removed label to the claim in OWL. See figure 6.

Fig. 6, Certified Emission Label Check Sheet

20. Repairs are complete.

Page 12

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4

Certified Emission Label Check Sheet
Detroit Diesel Corporation
I _____________________________, an employee of _____________________________
hereby certify the following:
I certify that the Emission Label has been removed and replaced with a new Certified Emission Label for this serial
number.
VIN: _____________________________
ESN: _____________________________
COMPLETED
Qty
Remove Emission Label
Apply New Certified Emission
Label

check '√' box

1
1

__________________________
Signature
__________________________
Print Name
__________________________
Date

Attach pieces of old
label here:

Attach image verification of the form and the removed label to the claim in Online Warranty Literature (OWL).

Page 13

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4

Certified Emission Label Ordering Instructions
1. Navigate to the Order Center on DTNA Connect. See Figures 7 and 8 below.
Order Center - Clean Idle

Fig. 7, DTNA Connect

Fig. 8, Order Center

Page 14

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4

Fig. 9, Emission Label Ordering Process

2. Click the “+” icon next to “Add a Clean Idle / Emission / Other Label.” See Figure 9.
3. Use the item drop-down menu and select “D20M4 Campaign Label.” See Figure 10.
NOTE: The price for the D20M4 Campaign Label should be $0.00.

Fig. 10, Emission Label Ordering Process

Page 15

Daimler Trucks
North America LLC

Field Service Campaign

March 2020
D20M4

4. Complete the “VIN” and “Original ESN” fields and select “Insert Item.” See Figure 11.

Fig. 11, Emission Label Ordering Process

5. Click “Next” to complete the ordering process. Once your request is submitted in the
Order Center, you will receive an email confirmation. Submitting follow-up requests will
create duplicate cases. Please call the DETROIT™ Customer Support Center CSC at
800-445-1980 or email [email protected] if you need to follow-up.

Page 16