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ISL9 CM2350 MY13-14 EGR Cooler Retroactive Payment TRP for Engines without C1737 Calibration Update

Temporary Repair Practice
TRP Number: t2162

Revision: B

ISL9 CM2350 MY13-14 EGR Cooler Retroactive Payment
TRP for Engines without C1737 Calibration Update

Released Date: 28-Feb2020
Expiration Date (U.S. and
Canada): 14-Dec-2020
Expiration Date
(International): 14-Dec2020

Attention
U.S. / Canadian Dealers
U.S. / Canadian Distr./Branches and Div. Offices (Automotive)
This is to revise and replace T2162-A, dated 25-Oct-2019. This revision is to:
1. Adding limits to qualification parameters
If additional information is required, please contact your Cummins Warranty Operations
Group Leader.

Description
This TRP provides for retroactive coverage of customer billable repairs completed by Cummins
authorized repair locations. This action specifically applies to EGR Cooler replacements as result
of Cummins published troubleshooting.

Note : Service providers should have invoice documentation of the original repair ready
to support the retroactive claim. Previous repairs are eligible for reimbursement ONLY
to the customer that paid for the previous repair. All Service Providers attempting to file
claims for retroactive repairs should reference Warranty Memo 1825 for instructions.
Note : If original repair was not completed by a Cummins authorized repair location,
the labor amount is not reimbursable. ONLY parts will be reimbursed.
Note : Retroactive Coverage has an expiration date. Retroactive claims will NOT be
accepted AFTER 14 December 2020.

Action
In order to qualify for repair under this field action, an engine:
1. will be covered if the failure occurred within 10 years in service and 185,000 miles, and
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ISL9 CM2350 MY13-14 EGR Cooler Retroactive Payment TRP for Engines without C1737 Calibration Update

2. must show as OPEN on QuickServe® Online for this field action, and
3. the reimbursed customer must be the customer who paid for the previous repair, repair, on or
before June 14, 2017.

Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
1. Service Providers should review the original invoice to determine the total portion of the
invoice that is reimbursable.
2. Claim ONLY the total invoice EGR Cooler part amount and the labor required to remove and
install the EGR Cooler. All claims must be filed before 14-December-2020.
3. File the full calculated amount from the invoice under the Other Claimable section of the claim
and use the claim narrative to detail what amounts were included. Consolidate ALL
consumables, parts and labor and claim them as one line item in Other Claimable, titled
"CAMPAIGN SUPPLIES". Itemized labor SRTs (including admin) should NOT be claimed
against this field action. Itemized part numbers should NOT be claimed.
4. Guidanz and RapidServe Web claim filers, open a new claim and attach the original repair's
invoice to the claim for supporting documentation. A multi-ESN claim may also be used for
multiple requests of the same customer. All other users email the invoice to
warranty@cummins.com. Include the ESN and TRP numbers in the attachment name and the
subject line of the email.

Material Disposition
No parts will be removed, returned or scrapped.

Reimbursements
Parts
There are no parts covered in this field action.

Travel
Travel is not covered under this field action. Towing is not covered under this field action.

Other Claimables
Consumables are covered under this field action.

Claim Instructions

https://quickserve.cummins.com/qs3/pubsys2/xml/en/trp/2021/t2162.html

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ISL9 CM2350 MY13-14 EGR Cooler Retroactive Payment TRP for Engines without C1737 Calibration Update

For Cummins Dealers, claims for this TRP must be filed via RAPIDSERVE™ Web
(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the
"Warranty" tab in QuickServe® Online. If there are additional questions, please contact your local
Cummins Distributor.
Claim Codes
Description

Code

Account Code:

65

Pay Code:

Distributor = X

Pay Code:

Dealer = D

Pay Code:

International = I

Failure Code:

WIRCLC

Attachments
Click here to see t2162_esn-list.xlsx
(/service/english/attachments/t2162_esn-list.xlsx)
Engine Family

Fuel System

Design Application

Market Application

Automotive

All

Document History
Date

Details
Document Created; 14-Jun-2019
Extend the Expiration date; 10-Oct-2019
Update the narrative
Adding limits to qualification parameters; 28-Feb-2020

Last Modified: 28-Feb-2020

https://quickserve.cummins.com/qs3/pubsys2/xml/en/trp/2021/t2162.html

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