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ISB6.7 CM2350 Turbocharger Retroactive Payment TRP for Out of Warranty Failures

Temporary Repair Practice
TRP Number: t2147

Revision: B

ISB6.7 CM2350 Turbocharger Retroactive Payment TRP
for Out of Warranty Failures

Released Date: 25-Feb2020
Expiration Date (U.S. and
Canada): 14-Jun-2020
Expiration Date
(International): 14-Jun2020

Attention
U.S. / Canadian Dealers
U.S. / Canadian Distr./Branches and Div. Offices (Automotive)
This is to revise and replace T2147-A, dated 30-Oct-2019. This revision is to:
1. Adding limits to qualification parameters.
If additional information is required, please contact your Cummins Warranty Operations
Group Leader.

Description
This TRP provides for retroactive coverage of customer billable repairs completed by Cummins
authorized repair locations prior to the release date of this field action. This action specifically
applies to Turbocharger replacements as result of Cummins published troubleshooting.

Note : Service providers should have invoice documentation of the original repair ready
to support the retroactive claim. Previous repairs are eligible for reimbursement ONLY
to the customer that paid for the previous repair. All Service Providers attempting to file
claims for retroactive repairs should reference Warranty Memo M1825 for instructions
Note : If the original repair was not completed by a Cummins authorized repair
location, the labor amount is not reimbursable. ONLY parts will be reimbursed.
Note : Retroactive Coverage has an expiration date. Retroactive claims will NOT be
accepted AFTER 14 JUNE 2020.

Action
In order to qualify for repair under this field action, an engine:
1. will be covered if the failure occurred within 10 years in service and 185,000 miles, and
https://quickserve.cummins.com/qs3/pubsys2/xml/en/trp/2021/t2147.html

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ISB6.7 CM2350 Turbocharger Retroactive Payment TRP for Out of Warranty Failures

2. must show as OPEN on QuickServe® Online for this field action, and
3. the reimbursed customer must be the customer who paid for the previous repair.

Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
1. Service providers should review the original invoice to determine the total portion of the
invoice that is reimbursable.
2. Claim ONLY the total invoiced turbocharger part amount and the labor required to remove and
install the turbocharger. All claims must be filed before 14-June-2020.
3. File the full calculated amount from the invoice under the Other Claimable section of the claim
and use the claim narrative to detail what amounts were included. Consolidate ALL
consumables, parts and labor and claim them as one line item in Other Claimable, titled
"CAMPAIGN SUPPLIES". Itemized labor SRTs (including admin) should NOT be claimed
against this field action. Itemized part numbers should NOT be claimed.
4. Guidanz and RapidServe Web claim filers, open a new claim and attach the original repair's
invoice to the claim for supporting documentation. A multi-ESN claim may also be used for
multiple requests of the same customer. All other users email the invoice to
warranty@cummins.com. Include the ESN and TRP number in the attachment name and the
subject line of the email.

Material Disposition
No parts will be removed, returned, or scrapped.

Reimbursements
Parts
There are no parts covered in this field action.

Travel
Travel is not covered under this field action. Towing is not covered under this field action.

Other Claimables
Consumables are covered under this field action.

Claim Instructions
For Cummins Dealers, claims for this TRP must be filed via RAPIDSERVE™ Web
(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the
"Warranty" tab in QuickServe® Online. If there are additional questions, please contact your local
https://quickserve.cummins.com/qs3/pubsys2/xml/en/trp/2021/t2147.html

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ISB6.7 CM2350 Turbocharger Retroactive Payment TRP for Out of Warranty Failures

Cummins Distributor.
Claim Codes
Description

Code

Account Code:

65

Pay Code:

Distributor = X

Pay Code:

Dealer = D

Pay Code:

International = I

Failure Code:

WTHASA

Attachments
Click here to see t2147_esn-list.xlsx
(/service/english/attachments/t2147_esn-list.xlsx)
Engine Family

Fuel System

ISBe4 (6 Cylinder) QSB6.7 ISB ISDe, ISD4.5,
ISD6.7 ISBe, ISB4.5, ISB6.7
Design Application
Automotive

Market Application
All

Document History
Date

Details
Document Created; 14-Jun-2019
Update the expriation date & add a note to the description; 30-Oct2019
Adding limits to qualification parameters; 25-Feb-2020

Last Modified: 25-Feb-2020

https://quickserve.cummins.com/qs3/pubsys2/xml/en/trp/2021/t2147.html

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