3/2/2020

ISB CM2350 260HP and Lower Ratings Emission Recall Campaign

Warranty Field Campaign
Campaign Number: c2119

Revision:

ISB CM2350 260HP and Lower Ratings Emission Recall
Campaign

Released Date: 21-Feb2020
Expiration Date (U.S. and
Canada): 21-Jan-2025
Expiration Date
(International): 21-Jan2025

Attention
U.S. / Canadian Dealers
U.S. / Canadian Distr./Branches and Div. Offices (Automotive)
If additional information is required, please contact your Cummins Warranty Operations
Group Leader.

Description
This field action authorizes certified repair locations to upfit certain ISB CM2350 engines with an
improved SCR Catalyst and to update the Engine Control Module (ECM) to the latest calibration
revision if the engine meets the criteria listed below. For MY2013 thru MY2014 engines that qualify
for a new SCR Catalyst, a new wiring harness connector plug and a calibration update will be
required. If the SCR Catalyst has been replaced under a previous repair, the Engine Control
Module calibration must still be updated to the latest revision.

Note : For a limited time, as noted in Warranty Memo #1825, this field action provides
for retroactive coverage of repairs, including customer billable repairs, completed by
Cummins authorized repair locations prior to the release date of this field action.
Previous repairs may be eligible for reimbursement of ONLY the work defined in this
publication. Service providers should have invoice documentation of original repair
ready for support of the retroactive claim. All Service Providers attempting to file claims
for retroactive repairs should reference Warranty Memo #1825 for instructions.
Note : Retroactive Coverage has an expiration date, As indicated in Warranty Memo
#1825, retroactive claims will only be accepted for a period of one (1) year from the
original publication date. Retroactive claims will NOT be accepted AFTER 21 February
2021.
Note : If original repair was not completed by a Cummins authorized repair location,
the labor amount is not reimbursable. ONLY parts will be reimbursed.

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2119.html

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Action
In order to qualify for repair under this field action, an engine:
1. will be covered Regardless of coverage status, and
2. must show an OPEN status for this field action on QuickServe® Online.
After verifying that the engine meets the above requirements, perform the following actions:
1. If all qualifying parameters detailed above are met, please refer to Warranty Memo #1925 to
verify eligibility and to determine the replacement SCR to use for the repair. If the unit is fitted
with an eligible SCR, only the identified replacement SCR must be used in completing this
field action. The verification and selection tool takes precedence over any other prior
published service/part guidelines, for the duration of this field action.

Note : For eligible ISB CM2350 (Model Year 2013 thru 2014 Product) the SCR
catalyst must be replaced. Refer to procedure SCR Catalyst Remove and Install in
section 011-036 of Service Manuals 2883567 (ISB6.7 CM2350 B101). New SCRs
delete the NH3 Sensor and move from a three (3) sensor to a NEW two (2) sensor
configuration. This action provides coverage for a wiring harness connector plug to
cap and secure the NH3 sensor connector that will no longer be used. The
installation of a wiring harness connector plug in the NH3 sensor connector will
require an ECM calibration update. Please refer to Attachment C for a table of
ECM base codes and CPLs for your consideration. Please refer to Attachment D
for instructions on installing and securing the wiring harness connector plug.
2. Download the latest calibration available on QuickServe® Online. Recalibrate the ECM as
described in Procedure 019-032 of Service Manuals 2883567 (ISB6.7 CM2350 B101). Each
engine eligible for this campaign MUST have the Engine Control Module calibration updated
to the latest revision.
3. As required, complete "Label, Authorized Change," Cummins Part Number 5297400. Clearly
print or type "SCR Catalyst Update" in the center box. Fill in the Campaign Number, Distributor
or Dealer Code and Date information. Peel off the backing material and install the label on the
engine valve cover near the engine data plate. There is a clear protective cover on this label.
Peel the backing off of this cover and push the clear cover over the printed material.
4. As required, an "Emission Campaign - Proof of Correction" form, Bulletin #4310621, must be
filled out and provided to the customer. Inform the customer to retain this certificate as proof
that the Emission Campaign has been performed. This form may be required as proof of an
Emission Campaign by the State of California, for vehicles registered in that state, the next
time the vehicle registration is renewed.

Note : Certified repair locations outside of California, who elect to perform this
campaign on engines installed in vehicles that are registered in the state of
California, are authorized to do so if they have the two items noted above in their
inventory.
5. File one claim for only the applicable parts and labor listed in this document. Any labor or
parts for diagnostics or repairs not listed in the parts and labor sections above cannot be filed
to this field action. Provide documentation of the ECM calibration revision code after the
recalibration in the claim narrative.
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2119.html

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Material Disposition
Where applicable, items removed should be returned to ReCon for core credit. Unless otherwise
indicated, items with no core liability can be scrapped.

Reimbursements
Parts
Note : Please refer to Warranty Memo #1925 for a link to the SCR PN Tool to identify
SCR eligibility and the correct Replacement SCR. All parts listed are OPTIONAL. Claim
only the parts required to complete the repair. ReCon (RX) parts should be used and
claimed when performing all Cummins Field Actions. New or NX parts should only be
used when making before-in-service repairs. Additionally, due to local laws, RX/PX
parts may not be available for use in the repair. If this is the case for your region, use
the New part equivalent of the appropriate ReCon part. Further, if RX/PX parts are not
readily available to complete the repair in a timely fashion, the new part equivalent can
be secured and used for the repair.
The following parts are covered under this field action:
Part Number

Quantity

Description

286633700

1

GASKET,AFM DEVICE
(OPTIONAL)

286663600

1

GASKET,AFM DEVICE
(OPTIONAL)

288021400

1

GASKET,EXH OUT CNN
(OPTIONAL)

288021500

1

GASKET,AFM DEVICE
(OPTIONAL)

388639600

1

FLEET COUNT (OPTIONAL)

431062100

1

PROOF OF CORRECTION
FORM (OPT)

529740000

1

LABEL, AUTHORIZED
CHANGE (TAG)

550686600

1

KIT, WIRING HARNESS
(OPTIONAL)

Note : SRTs to gain access that are required to complete the repair, that are sufficiently
explained in the claim narrative, may also be claimed on this action.
Note : All SRTs listed are OPTIONAL. Select ONLY the appropriate SRTs for the repair
performed. If the SCR does NOT require and SCR replacement, claim ONLY Admin
and SRT 17-902 (Campaign/SCR Check) to close the field action.
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2119.html

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ISB CM2350 260HP and Lower Ratings Emission Recall Campaign

Labor Using Applicable Access Code and Time
SRT Code

Description

00-90X

Administrative time

11-803

Aftertreatment SCR Catalyst Remove and Install

17-901

Stamp Engine Data
Plate/Apply Emission Sticker

17-902

CAMPAIGN/SCR CHECK

19-611

Engine Control Module
(ECM) Calibration- Transfer
(CM 2250/CM2350)

Time (hrs)

Travel
Travel is covered under this field action. Towing is not covered under this field action.

Other Claimables
Consumables are covered under this field action.

Note : Additional parts, such as o-rings, gaskets and fasteners, that are required to
complete the repair, but not listed, may be claimed in Other Claimables. Please
consolidate all consumables and claim them as one line item in Other Claimables titled
"CAMPAIGN SUPPLIES" or other appropriate selections. Please include brief
summaries on the details of items claimed.

Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web
(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the
"Warranty" tab in QuickServe® Online. If there are additional questions, please contact your local
Cummins Distributor.
Claim Codes
Description

Code

Account Code:

65

Pay Code:

Distributor = X

Pay Code:

Dealer = D

Pay Code:

International = I

Failure Code:

WUSSCQ

Attachments
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2119.html

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Click here to see c2119_esn-list.xlsx

(/service/english/attachments/c2119_esn-list.xlsx)
Click here to see c2119isb_and_isl_cm2350_ecm_base_calibration_and_cpl_table_attach-c.pdf
(/service/english/attachments/c2119isb_and_isl_cm2350_ecm_base_calibration_and_cpl_table_attach-c.pdf)
Click here to
see c2119_nh3_sensor_wiring_harness_plug_and_fir_tree_installation-attach-d.pdf
(/service/english/attachments/c2119_nh3_sensor_wiring_harness_plug_and_fir_tree_installationattach-d.pdf)

Click here to see c2119_proof-of-correction_attach-e.pdf

(/service/english/attachments/c2119_proof-of-correction_attach-e.pdf)
Engine Family

Fuel System

ISBe4 (6 Cylinder) QSB6.7 ISB ISDe, ISD4.5,
ISD6.7 ISBe, ISB4.5, ISB6.7
Design Application
Automotive

Market Application
All

Document History
Date

Details
Document Created; 21-Jan-2019

Last Modified: 21-Feb-2020

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2119.html

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ISB (All Displacements) CM2350 (B101, B103, and B104) ECM Base Calibrations and CPLs
Existing ECM Base Code

New ECM Base Code

New CPL

DT90082

DT90443

CPL4784

DT90083

DT90447

CPL4786

DT90084

DT90445

CPL4784

DT90085

DT90355

CPL4782

DT90086

DT90352

CPL4782

DT90087

DT90353

CPL4782

DT90008

DT90357

CPL4783

DT90015

DT90358

CPL4783

DT90043

DT90359

CPL4783

DT90044

DT90360

CPL4783

DT90059

DT90361

CPL4783

DT90009

DT90364

CPL4784

DT90016

DT90365

CPL4784

DT90001

DT90366

CPL4783

DT90017

DT90367

CPL4783

DT90045

DT90368

CPL4783

DT90046

DT90369

CPL4783

DT90060

DT90370

CPL4783

DT90002