Product Code(s): 65, 66
Page 7 of 11
Table 5. Product Code 66 – 4000 Series™, B500™, T400™, T500™ Models
Mandatory/AsRequired

Part Number

Part Name

Quantity

Mandatory

23019664

Drain Plug O-ring

1

Mandatory

23046376

Seal, Face

3

Mandatory

29501099

Gasket, Case

1

Mandatory

29503382

O-ring, 14.0 mm ID

1

Mandatory

29503384

O-ring, 18.8 mm ID

1

Mandatory

29507437

Filter Cover O-ring

2

Mandatory

29512863

O-ring, Standoff, 47.2 mm ID

1

Mandatory

29524449

Filter Cover Gasket

2

Mandatory

29535518

O-ring, 13.0 mm ID

6

Mandatory

29537066

Gasket, Suction Filter

1

Mandatory

29542976

O-ring, 10.5 mm ID

6

Mandatory

29542991

Seal, Face

1

Mandatory

29548953

Filter Cover O-ring

2

As-Required

29549658

Switch Assembly, Pressure (PS2)

1

As-Required

29552364

Switch Assembly, Pressure (PS1)

1

Mandatory

29557154

Body, Main Control Valve

1

Mandatory

29557347

Gasket, Channel Plate

1

As-Required

29562588

FLI Spring

1

Mandatory

29563501

Valve, Main Regulator

1

Copyright © 2020 Allison Transmission, Inc. All Rights Reserved.

2020FA01
February 05, 2020
Product Code(s): 65, 66
Page 8 of 11
Table 6. Product Code 66 – 4700, 4800 Models
Mandatory/AsRequired

Part Number

Part Name

Quantity

Mandatory

23019664

Drain Plug O-ring

1

Mandatory

23046376

Seal, Face

3

Mandatory

29501099

Gasket, Case

1

Mandatory

29503382

O-ring, 14.0 mm ID

1

Mandatory

29503384

O-ring, 18.8 mm ID

1

Mandatory

29507437

Filter Cover O-ring

2

Mandatory

29512863

O-ring, Standoff, 47.2 mm ID

1

Mandatory

29524449

Filter Cover Gasket

2

Mandatory

29535518

O-ring, 13.0 mm ID

6

Mandatory

29537066

Gasket, Suction Filter

1

Mandatory

29542976

O-ring, 10.5 mm ID

6

Mandatory

29542991

Seal, Face

1

Mandatory

29548953

Filter Cover O-ring

2

As-Required

29552364

Switch Assembly, Pressure (PS1)

1

Mandatory

29557155

Body, Main Control Valve

1

Mandatory

29557348

Gasket, Channel Plate

1

Mandatory

29563501

Valve, Main Regulator

1

Warranty Information:
Allison service outlets shall submit an AWAARE claim on each vehicle completed under the Field Action. Claim
any Field Action work separately even if performed simultaneously with another transmission repair, such as an
overhaul or solenoid replacement.
NOTE: If a Customer requests reimbursement for a “Customer paid Main Regulator Valve replacement”
on a transmission listed in Table 1 of this Field Action, the authorized Allison service outlet that performed
the repair may request reimbursement for these repairs via AWAARE. The service outlet shall follow all
applicable procedures outlined in the above Field Action Letter and attach the original customer paid
invoice to the AWAARE claim. Total reimbursement to the service outlet will not exceed the standard
labor and parts identified in Field Action 2020FA01. A Claim Type 4 reimbursement from Allison shall
be credited back to the customer from the authorized Allison service outlet. Customer reimbursement
credit documents must be retained for Allison audit.

NOTE: If a Customer believes they have experienced an unacceptable failure rate within their fleet and
requests proactive replacement of the transmission main valve body, see Field Action Letter 2020FA02 –
Special Coverage for TIDB Main Regulator Valve P/N 29563501 – Proactive.

Copyright © 2020 Allison Transmission, Inc. All Rights Reserved.

2020FA01
February 05, 2020
Product Code(s): 65, 66
Page 9 of 11

Claim Submittal Information:
Approved authorized Allison service outlets must submit work performed per this Field Action as outlined in
Table 7, Table 8, Table 9, or Table 10. This Global Customer Satisfaction Field Action initiative remains active until
five years from the in-service date of the vehicle. The Claim Type and related details are determined based on
the coverage that is available at the time of service.
Table 7. Claim Information
Does Unit Have ETC, Standard or Edge
Coverage Still in Effect?

No

Yes

Claim Type

04

Available Claim Type (01, 02, 09)

Special Activity Indicator

2020FA01

2020FA01

Primary Failed Part

29563501

29563501

Applicable Customer Complaint

Applicable Customer Complaint

AD15

AD15

*

*

Complaint Code
Failure Code
Field Action Authorization Number

* Provided from Extranet, must be listed in claim narrative.

Table 8. Labor Codes/Hours
Product Code 65 – 3000 Series™, B, T Models
Labor Operation Code

Labor Hours

Labor Operation Description

00094006

0.2

Steam Clean (Control Module Area ONLY)

00094700

1.0

R&R Control Module

00096100

2.0

Overhaul Control Module

00096900

0.5

Clear All Shift Adaptive Data

Table 9. Labor Codes/Hours
Product Code 65 – 3700 Model
Labor Operation Code

Labor Hours

Labor Operation Description

00094006

0.2

Steam Clean (Control Module Area ONLY)

00094700

2.0

R&R Control Module

00096100

2.0

Overhaul Control Module

00096900

0.5

Clear All Shift Adaptive Data

Copyright © 2020 Allison Transmission, Inc. All Rights Reserved.

2020FA01
February 05, 2020
Product Code(s): 65, 66
Page 10 of 11
Table 10. Labor Codes/Hours
Product Code 66 – 4000 Series™, B, T 4700, 4800 Models
Labor Operation Code

Labor Hours

Labor Operation Description

00094006

0.2

Steam Clean (Control Module Area ONLY)

00094700

1.2

R&R Control Module

00096100

2.0

Overhaul Control Module

00096900

0.5

Clear All Shift Adaptive Data

Claim Narrative Example:
1. As shown in Figure 4, include the 2020FA01 authorization number in the first line of the AWAARE Claim
Narrative.

Figure 4. Claim Narrative Example
• For a harsh upshift when C2 clutch is oncoming, include “MVB Flare” in the next line of the Claim
Narrative
• For a P088A and/or P088B DTCs, include the applicable DTCs in the next line of the Claim Narrative
separated by a comma and single space as required
• For a P2789 DTC, include “P2789” in the next line of the Claim Narrative
• For a TRANSHEALTH Red failure, include “Transhealth” in the next line of the Claim Narrative
2. Omit lines of any symptoms that do not apply to the unit being repaired.

Copyright © 2020 Allison Transmission, Inc. All Rights Reserved.

2020FA01
February 05, 2020
Product Code(s): 65, 66
Page 11 of 11

Replaced Parts:
Tag replaced parts with transmission serial number and hold until the AWAARE claim is approved. Scrap held parts
after AWAARE claim approval.
This is a Global Customer Satisfaction Field Action. The intent is that the customer will bring their vehicle to an
authorized Allison service outlet for the applicable repairs. If the authorized Allison service outlet determines the
overall cost to Allison would be less if the repairs were performed at the customer location, a travel expense will be
allowed. However, this justification must be clearly explained on the claim.
Any additional parts, labor, or travel costs deemed necessary to complete this Field Action must be described in
detail in the claim narrative; if not, they will be deducted from the claim. Allison service outlets must follow the
published Allison Transmission current labor time guide for work performed when adding any additional charges.

Contact Information:
For questions concerning this Global Customer Satisfaction initiative, please contact:
Allison Transmission, Inc.
Attn: 3000/4000 Service Group
P.O. Box 894
Indianapolis, IN 46206-0894
1-800-252-5283
FAX: 317–242–2712
[email protected]

Copyright © 2020 Allison Transmission, Inc. All Rights Reserved.