Keystone RV Company

2/28/20

SERVICE ADVISORY # 20-369
Coleman 17RD Tank Clearance
It has been determined that on certain Coleman model 17RD travel trailers, there is insufficient
clearance between the axle beam and holding tank that is located above the axle. The lack of
clearance may cause damage to the tank allowing its contents to leak out. The following
procedure describes how to correct the issue.
Models Included:

2020 Coleman Travel Trailers: 17RD

Serial Number Range:

LH933588 - LH935459

Parts Required:

1 – KRV # 417586 - Axle - 3500# - Overslung - 86 1/2" - LCI 35-SB-86.5 NOSP-OS-L - 54507242-3" (This part may be ordered in bulk without a VIN)
1 – KRV # 493004 - Step - Double - 24" - Radius - w/Tape (This part may be
ordered in bulk without a VIN)
6 – KRV # 238533 - Axle - AP Kit - 7/16-20 - Flange Nut (This part may be
ordered in bulk without a VIN)

Tools Required:

-Impact Wrench - ½” drive (removal
of wheels only)
-Torque Wrench – ½” drive
- Deep Socket 11/16”x ½” drive
-Wheel chocks
-Jack Stands, adequate to trailer
weight

-Deep Socket 13/16”x ½” drive
-Box end wrench 11/16”
-Minimum 2” long socket
extension, ½” drive
-Floor Jack – adequate to trailer
weight
-Wire cutters/crimpers

Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were
repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal
Protective Equipment (PPE) is used.
The remedy is to verify that the unit is affected, remove and replace the underslung axle with an overslung
axle to provide adequate clearance for the holding tank.
REPAIR INSTRUCTIONS
AXLE REPLACEMENT
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Remove battery positive wire.
Step 3
Use a floor jack of sufficient capacity to raise one side of the trailer. Place the floor jack under the main

Service Advisory 20-369

Page 2 of 5

frame rail behind the rear spring hanger, leaving enough room to install a jack stand immediately behind
the spring hanger. Elevate the frame just enough to take some of the weight off the wheel. Do the same
with the front spring hanger.
Note:

Never raise the unit by placing a jack under an axle beam, this can cause damage to
the axle beam.

Step 4
Loosen the lug nuts on the wheel about a half turn. DO NOT remove lug nuts at this time.
Step 5
Continue elevating the frame until the tire just clears the shop floor.
Step 6
Install a jack stands of sufficient capacity directly behind the rear spring hanger and one directly in the front
of the forward spring hanger.
Step 7
With the tire now slightly off the ground finish removing the lug nuts and wheel from the trailer.
Step 8
Repeat Steps 3 – 7 for the other side of the trailer.
Step 9
Remove the AP kit hardware from the axle and replace the existing axle with KRV part number 417586 Axle - 3500# - Overslung - 86 1/2" - LCI 35-SB-86.5 - NOSP-OS-L - 54507242-3".
Step 10
Reinstall the AP kit hardware into the new axle replacing the old mounting flange lock nuts with new using
KRV part number 238533 - Axle - AP Kit - 7/16-20 - Flange Nut.
Step 11
Remove the existing single step and replace with the new double step using KRV # 493004 - Step Double - 24" - Radius - w/Tape.
Step 12
Proceed to wheel assembly installation.
WHEEL ASSEMBLY INSTALLATION
WHEEL & HUB PAINT MUST BE REMOVED PRIOR TO WHEEL REINSTALLATION
Step 1
The black paint that has transferred from the hub face to the mounting surface of the wheel must be fully
removed.
Step 2
For the wheel, apply lacquer thinner to the back side (hub-mating surface) side of the wheel with a shop
rag to soften the black paint. Rub the area with a type “A” very fine Scotch-Brite® pad until clean. Dry the
surface completely. See Figures 1 & 2.
Warning:

Do not allow solvent or equivalent to make contact with the tire. Do not use liquid
paint remover as this will pit and damage the aluminum wheel. Do not use a wire
wheel (brush) or grinder to remove the paint from the wheel as this will also damage
the wheel.

Service Advisory 20-369

Fig. 1

Page 3 of 5

Before Cleaning

Fig. 2

After Cleaning

Step 3
For the hub face, apply liquid paint remover or equivalent to the wheel-mating surface of the hub. Use a
wire wheel (brush) to clean all black paint from the wheel-mating surface, that is, all areas of the hub face
that come in direct contact with the wheel. Avoid damaging the hub face with this process! After the paint is
removed, wash off the area with water to remove any remaining residue. Dry the surface completely. See
Figures 3 & 4.
Step 4
Make a final inspection of these surfaces before mounting the wheels. If any grease is present use a brake
cleaner or degreaser. Rinse any cleaned areas with water to remove residue. Dry the surface completely.
See Figure 4.
Warning:

When using chemicals (paint remover, brake cleaner/degreaser) be sure to utilize the
“Personal Protective Equipment” (PPE) recommended by the manufacturer through
the Safety Data Sheet (SDS) and dispose in accordance with all Federal, State and
Local Laws.

Warning:

When cleaning the hub face with the wire wheel brush avoid excessive pressure on
the studs. Applying too much force here could damage the threads on the studs.

Fig. 3

Before Cleaning

Fig. 4

After Cleaning

Service Advisory 20-369

Page 4 of 5

WHEEL REINSTALLATION
Step 1
Using a clean rag, wipe down all lug nuts and tapered nut seats on wheel to remove any remaining
residue.
Step 2
Start the lug nuts on each stud by hand.
Step 3
You must use the star pattern and torque wrench when tightening the lug nuts to the wheel. This
sequencing pattern shows how to progressively tighten the lug nuts to best achieve the proper torques and
clamp load. See Figure 5.

Fig. 5
Step 4
Using the star pattern outlined in Figure 5, tighten the lug nuts until the 1st stage torque (20-25 ft/lbs)
outlined in Figure 6 is achieved. Verify the lug nuts are properly positioned in the tapered seats of the
wheel.
Wheel Torque Requirements
Wheel Size

1st Stage

2nd Stage

3rd Stage

14", 15” & 16”

20-25 ft/lbs

50-60 ft/lbs

110-120 ft/lbs

Figure 6
Step 5
Using the star pattern outlined in Figure 5, tighten the lug nuts until the 2nd stage torque (50-60 ft/lbs)
outlined in Figure 6 is achieved.
Step 6
Lower the trailer to the ground.
Step 7
Using the star pattern outlined in Figure 5, tighten the lug nuts until the 3rd and final stage (110-120 ft/lbs) is
achieved. See Figure 6.
Step 8
Use a dial or digital torque wrench to verify that the proper amount of torque has been applied.
Note:

Reminder – Follow-Up re-torque required at 10, 25, and 50 miles.

Service Advisory 20-369
WARRANTY REIMBURSEMENT
REPAIR
Submit the claim on Key Express using Flat Rate Code # 7136942B
In the Complaint section note:

Service Advisory # 20-369

In the Cause section note:

Inadequate holding tank clearance.

In the Correction section note:

Replaced Axle and added double step.

The amount of time authorized for this repair is 2.0 hours.
PARTS DISPOSITION
No part return required.
Please call Keystone RV Customer Service at (855) 382-4100 if you have any questions.

Page 5 of 5

RECREATIONAL VEHICLE SERVICE CAMPAIGN
March 11, 2020
SERVICE ADVISORY 20-369
«Owner_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»

Dear «Owner_name»,

Reason for this
campaign

It has been determined that on certain 2020 Coleman model 17RD travel trailers, there is
insufficient clearance between the axle beam and holding tank that is located above the
axle. The lack of clearance may cause damage to the tank allowing its contents to leak out.
The remedy is to verify that the unit is affected, remove and replace the underslung axle
with an overslung axle to provide adequate clearance for the holding tank.

The campaign population includes:
Model:
2020 Coleman Travel Trailers: 17RD
Serial Number Range:
LH933588 - LH935459
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require
inspection. Important: Please complete the service campaign on these units before retail delivery. Our records
indicate the following unit serial number(s) are presently in your inventory or have been sold:
«VIN1»
«VIN2»
«VIN3»
«VIN4»
«VIN5»
«VIN6»
-- Serial numbers with ‘*’ have been retail sold --

We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Service Advisory, please contact us
at: (855) 382-4100
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations

PO Box 2000 Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com

RECREATIONAL VEHICLE SERVICE CAMPAIGN
March 11, 2020

Service Advisory: 20-369

SERVICE CAMPAIGN
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
VIN: «VIN»
Dear «Owner_name»:
Keystone RV Company is conducting a service campaign on certain 2020 Coleman Travel Trailers. We
apologize for any inconvenience this action may cause you; however your continued satisfaction is of the
utmost importance to us.

Reason for this
campaign

It has been determined that on certain 2020 Coleman model 17RD Travel
Trailers, there is insufficient clearance between the axle beam and holding tank
that is located above the axle. The lack of clearance may cause damage to the
tank allowing its contents to leak out.

What we
will do

Keystone has notified our dealers regarding this situation. The remedy is to
verify that the unit is affected, remove and replace the underslung axle with an
overslung axle to provide adequate clearance for the holding tank. The service
required for this corrective action will be provided at no charge to you.

What we need
you to do

At your earliest convenience, please make an appointment to have your RV
serviced by your dealership. The labor time to perform this campaign is
approximately 2 hours. Please ask your dealer if you wish to know how much
additional time will be needed to schedule and process your RV for this repair.

If you have
questions

Your dealer is best equipped to obtain parts and provide service to ensure your
RV is corrected as promptly as possible. If your dealer is unable to assist or if
you take your RV to your dealer on the agreed service date, and the dealer does
not remedy the condition within a reasonable amount of time, or without charge
to you, please contact Keystone Customer Service by calling 1-866-425-4369.

Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY

Rick Deisler
Vice President Service Operations

PO Box 2000 Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com