NHTSA ID Number: 10172416
Manufacturer Communication Number: B20-002
TSB/Document Date: 2020-03-11
Summary
Service Bulletin - The panoramic glass roof will stop and reverse while opening or closing with no visible obstructions.
Exploded View Location
Service Manual Letter
Reference
Interior Trim Area
Not Available
Page 8 of 18
Component
20
Headliner
Exploded View Location
Headliner Area
(Image #1)
Service Manual Letter
Reference
J
NOTE
You must raise the vehicle and remove the right rear damper gusset to remove the headliner without damage. Review
the exploded view in the service manual.
Page 9 of 18
•
Step
Component
21
Panoramic Front Glass
22
Panoramic Rear Glass
23
Panoramic Roof Frame
24
Panoramic Roof Primary Seal
Exploded View Location
Service Manual Letter
Reference
Panoramic Glass Roof Area
A
(Image #1)
D
(Image #2)
H
Install all components in the reverse order of removal, and follow all bolt torque specifications in the service
information.
–
Replace these must-replace parts according to the service manual:
▪
Panoramic Glass Roof Bolts
▪
A-Pillar Trim Clips
▪
Quarter Pillar Trim Clips
Page 10 of 18
REPAIR PROCEDURE B - REPLACE PANORAMIC GLASS ROOF MOTORS
The following procedures have been used in full or in part within this service bulletin. For more detail on them, and
torque specifications for some components, refer to the exploded views of the service manuals.
NOTE
You do not need to remove the headliner to access the panoramic glass roof motors. Just fully lower it.
Step
Component
1
Sunvisors
2
Front Individual Map Light /Roof
Module
Exploded View Location
Service Manual Letter
Reference
C
A,B
Headliner Area
3
Sunvisor Holders
4
Grab Handles
F
5
Rear Roof Trim
I
(Image #1)
E
Page 11 of 18
Component
6
Camera Cover
Exploded View Location
Service Manual Letter
Reference
Windshield Area
B,C
Page 12 of 18
Component
7
Cargo Floor Lid
8
Tie Down Hooks
Interior Trim Area
M
9
Right and Left Load Floor Strip
(Image #2)
N
10
Rear Trim Panel
Exploded View Location
Service Manual Letter
Reference
O
R
Page 13 of 18
Step
Component
11
Front Door Opening Seal (as
needed)
C
12
Rear Door Opening Seal (as
needed)
H
13
A-Pillar Trim
A
14
15
B-Pillar Upper Trim
16
Exploded View Location
Interior Trim Area
(Image #1)
Service Manual Letter
Reference
G
NOTE
Do not remove the trim from the
seat belt.
J
B-Pillar Lower Trim
F
NOTE
Do steps 11 thru 16 for both sides.
Page 14 of 18
Component
Exploded View Location
Service Manual Letter
Reference
17
Rear Side Trim Panels
Interior Trim Area
U
18
Quarter Pillar Trims
(Image #2)
W
NOTE
Do steps 17 and 18 for both sides.
Page 15 of 18
Step
Component
19
Rear Side Trim Panel Bracket
Exploded View Location
Service Manual Letter
Reference
Interior Trim Area
Not Available
Page 16 of 18
Component
20
Headliner
Exploded View Location
Headliner Area
(Image #1)
Service Manual Letter
Reference
J
NOTE
Drop down the headliner, but do not remove it from the vehicle.
Page 17 of 18
Step
Component
21
Panoramic Glass Roof Motors
Exploded View Location
Service Manual Letter
Reference
Panoramic Glass Roof Area
F
•
To avoid creasing the headliner, lower the entire headliner (not just the back edge) to gain access, and replace the
panoramic glass roof motors.
•
Install all components in the reverse order of removal, and follow all bolt torque specifications in the service manual.
–
–
Replace these must-replace parts according to the service manual:
▪
A-Pillar Trim Clips
▪
Quarter Pillar Trim Clips
Do the Panoramic Glass Roof Motor-Control Unit Resetting Procedure. See the service manual.
NOTICE
When the panoramic glass roof motors are replaced, the motor positions are not learned. Do not open the glass
to the full open position as this will damage the panoramic glass roof frame and potentially the roof body.
END
Page 18 of 18
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TSB/Document ID: B20-002
Replacement Service Bulletin Number:
MFR Communication Date: 2020-03-06
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: VISIBILITY:SUN/MOON ROOF ASSEMBLY
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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