NHTSA ID Number: 10172397
Manufacturer Communication Number: TSB20-560-001
TSB/Document Date: 2020-03-09
Summary
This service bulletin provides instructions for resolving a potential "blank" fuel reading on the LMC panel.
Spartan Motors USA, Inc.
Technical Service Bulletin
DATE:
2-27-20
APPLIES TO:
This service bulletin applies to model year 2018, 2019, and 2020 model
year Gladiator and Metrostar model emergency response chassis cabs
built between September 25, 2018 and December 19, 2019.
CONDITION:
Instrument panels equipped with the C-COM Lightbar-Message Center
(LMC) containing application code version 2.11 may display a fuel level
of “—” instead of the proper fuel level percentage when the fuel level is
monitored in the message center LCD. This issue does not affect the
proper display of fuel level on the fuel gauge.
CORRECTION:
Update the software within the LMC to application code version 2.12
LABOR ALLOCATION:
0.5 hrs.
CLASSIFICATION:
T3
PARTS NEEDED:
QTY
1
Part Number
S-2724
Description
Kit-Gauge Software Update V 2.12
QTY
1
1
1
Part Number
S-2724.Zip
TSB20-560-001
TSB20-560-002
Description
Zip File
Instruction Document
Instruction Document
Kit # S-2724 Contains:
GENERAL INSTRUCTIONS:
Thoroughly review entire service bulletin before starting work. If there are questions or concerns
with steps defined in this service bulletin, contact Spartan Motors USA, Inc. Customer & Product
Support Group at 1-800-867-6478.
All applicable industry safety standards must be followed when performing work identified in this
procedure.
Service Bulletins are intended for use by Professional Technicians only. They are written to guide Professional Technicians in performing service to
vehicles of specific nature in conjunction with industry standards. Professional Technicians should be appropriately trained on industry standards and
have the tools and equipment to perform procedures safely and properly.
20001
Page 1 of 5
QUA-FR-0290
Rev: 2.0
Spartan Motors USA, Inc.
Technical Service Bulletin
STEP-BY-STEP INSTRUCTIONS:
Note: Updating the LMC software requires a PC running Windows 7 or newer operating system
and one of the following databus communication adapters capable of J1939 communication at
500 kbps:
• Dearborn DPA-4 USB
• Nexiq USB-Link 2
• Vector CANcaseXL
1. Contact Spartan Motors USA, Inc. Customer & Product Support Group at 1-800-867-6478 to
obtain software download instructions and part number of the instrument panel installed in
your vehicle. These are required to complete instructions. Please have VIN of chassis
available.
2. Turn master and ignition switches on. Allow gauges to complete their start-up sequence.
3. Verify no active engine fault lamps are present (i.e., check engine, stop engine, malfunction
indicator (MIL) lamp). If an active fault is present, fault should be resolved before
proceeding.
4. Using left button on LMC, enter display menu.
5. Using LMC buttons, navigate to Self-Test > Version menu. (Right Button = navigate, Center
Button = select, Left Button = previous menu/exit).
6. On version screen, verify software version, “SW VER”, is 2.11. If “SW VER” is not 2.11,
update is not necessary. Please stop and contact Spartan Motors USA, Inc. Customer &
Product Support Group at 1-800-867-6478. Inform Spartan CPS representative of “SW VER”
for VIN in question. If “SW VER” is 2.11 please proceed to step 7.
7. Turn off ignition switch. Turn off master switch.
8. Connect communication adapter to green vehicle diagnostic port located below instrument
panel, to left of steering column.
9. Turn master and ignition switches on. Allow gauges to complete their start-up sequence.
10. Open FlashXHZ.exe program.
Service Bulletins are intended for use by Professional Technicians only. They are written to guide Professional Technicians in performing service to
vehicles of specific nature in conjunction with industry standards. Professional Technicians should be appropriately trained on industry standards and
have the tools and equipment to perform procedures safely and properly.
20001
Page 2 of 5
QUA-FR-0290
Rev: 2.0
Spartan Motors USA, Inc.
Technical Service Bulletin
11. Select appropriate communication adapter (e.g., Nexiq USB-Link2).
12. Based on gauge panel part number, select proper databus speed.
a. For all 2001-NN1 parts, select 500K CAN
b. For all 2018-NN1 parts, select 250K CAN
13. Click FIND CLUSTER.
14. Select CCOM-LMC in AMETEK DEVICES FOUND list.
15. Select Browse.
16. Based on gauge panel part number, select proper flashfile according to Table 1.
17. Click DOWNLOAD.
18. Downloading will begin.
DO NOT DO ANYTHING UNTIL DOWNLOADING IS COMPLETE. REMOVING
POWER WHILE DOWNLOADING MAY CORRUPT PROGRAMMING.
19. When complete, software will report, “Downloading is completed successfully.”
20. The LMC will automatically restart. Wait for gauges to reset and perform their self-test
routine.
21. Using left button on LMC, enter display menu.
22. Using LMC buttons, navigate to the Self Test > Version menu. (Right Button = navigate, Center
Button = select, Left Button = previous menu/exit).
23. On Version screen, verify “SW VER” has been updated to 2.12.
24. Turn ignition and master switch off.
25. Wait a minimum of two minutes.
26. Turn on master and ignition switches. Allow gauges to complete their start-up sequence.
Service Bulletins are intended for use by Professional Technicians only. They are written to guide Professional Technicians in performing service to
vehicles of specific nature in conjunction with industry standards. Professional Technicians should be appropriately trained on industry standards and
have the tools and equipment to perform procedures safely and properly.
20001
Page 3 of 5
QUA-FR-0290
Rev: 2.0
Spartan Motors USA, Inc.
Technical Service Bulletin
27. Verify no active engine fault lamps are present (i.e., check engine, stop engine, malfunction
indicator (MIL) lamp).
NOTE: It is possible reprogramming gauges may cause engine to log following fault.
Fault code: 3555
SPN: 1081
FMI: 9
Description: Wait to start lamp – abnormal update rate
If this fault occurs, it will become inactive once programming is complete, however since
this is an emissions-related OBD fault, the Malfunction Indicator Lamp (MIL) will remain on
after fault is inactive for three complete key cycles. MIL lamp may be cleared utilizing one
of the following methods:
a. Use Cummins
® Insite™ diagnostic software to clear inactive fault. Refer to
Insite ™ documentation for instructions on how to clear faults.
Alternatively:
b. Complete three ignition cycles:
i. Turn master and ignition switch on.
ii. Start the engine.
iii. Let engine run for 30 seconds.
iv. Turn ignition switch off. Turn master switch off.
v. Wait two full minutes.
vi. Repeat steps i-v three times.
vii. Turn master and ignition switch on.
viii. Verify the MIL lamp is off.
NOTE: The engine will not register a complete ignition cycle if the wait time in between
cycles is not a full two minutes.
Service Bulletins are intended for use by Professional Technicians only. They are written to guide Professional Technicians in performing service to
vehicles of specific nature in conjunction with industry standards. Professional Technicians should be appropriately trained on industry standards and
have the tools and equipment to perform procedures safely and properly.
20001
Page 4 of 5
QUA-FR-0290
Rev: 2.0
Spartan Motors USA, Inc.
Technical Service Bulletin
Table 1
Gauge Panel Part Number
2001-NN1-EBA
2001-NN1-EBB
2001-NN1-EBC
2001-NN1-EBM
2001-NN1-EBQ
2001-NN1-FBA
2001-NN1-FBB
2001-NN1-FBC
2001-NN1-FBM
2001-NN1-FBQ
2001-NN1-FBS
2018-NN1-FBA
2018-NN1-FBC
2018-NN1-FDB
2018-NN1-FFF
2018-NN1-EAE
2018-NN1-EBE
2001-NN1-EBE
2001-NN1-EBF
2001-NN1-EBR
2001-NN1-FBE
2001-NN1-FBF
2001-NN1-FBR
2001-NN1-EBI
2001-NN1-EBK
2001-NN1-FBI
2001-NN1-FBK
Flash File
106100f_V2.12_Flashfile.s19
106100f_V2.12_Flashfile.s19
106100f_V2.12_Flashfile.s19
106100f_V2.12_Flashfile.s19
106100f_V2.12_Flashfile.s19
106100f_V2.12_Flashfile.s19
106100f_V2.12_Flashfile.s19
106100f_V2.12_Flashfile.s19
106100f_V2.12_Flashfile.s19
106100f_V2.12_Flashfile.s19
106100f_V2.12_Flashfile.s19
106200c_V2.12_Flashfile.s19
106200c_V2.12_Flashfile.s19
106200c_V2.12_Flashfile.s19
106200c_V2.12_Flashfile.s19
106201c_V2.12_Flashfile.s19
106201c_V2.12_Flashfile.s19
106202f_V2.12_Flashfile.s19
106202f_V2.12_Flashfile.s19
106202f_V2.12_Flashfile.s19
106202f_V2.12_Flashfile.s19
106202f_V2.12_Flashfile.s19
106202f_V2.12_Flashfile.s19
106203f_V2.12_Flashfile.s19
106203f_V2.12_Flashfile.s19
106203f_V2.12_Flashfile.s19
106203f_V2.12_Flashfile.s19
Config ID
106100f
106100f
106100f
106100f
106100f
106100f
106100f
106100f
106100f
106100f
106100f
106200c
106200c
106200c
106200c
106201c
106201c
106202f
106202f
106202f
106202f
106202f
106202f
106203f
106203f
106203f
106203f
Bus Speed
500 kbps
500 kbps
500 kbps
500 kbps
500 kbps
500 kbps
500 kbps
500 kbps
500 kbps
500 kbps
500 kbps
250 kbps
250 kbps
250 kbps
250 kbps
250 kbps
250 kbps
500 kbps
500 kbps
500 kbps
500 kbps
500 kbps
500 kbps
500 kbps
500 kbps
500 kbps
500 kbps
Service Bulletins are intended for use by Professional Technicians only. They are written to guide Professional Technicians in performing service to
vehicles of specific nature in conjunction with industry standards. Professional Technicians should be appropriately trained on industry standards and
have the tools and equipment to perform procedures safely and properly.
20001
Page 5 of 5
QUA-FR-0290
Rev: 2.0
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TSB/Document ID: TSB20-560-001
Replacement Service Bulletin Number:
MFR Communication Date: 2020-02-27
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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