NHTSA ID Number: 10172303
Manufacturer Communication Number: PIP5677B
TSB/Document Date: 2020-03-09
Summary
This Preliminary information communicates to the dealer technician that the 10L60, 10L80 and the 10L90 transmissions have been place on a part restriction. Dealers are to contact the Product Quality Center before replacing the transmission assembly.
Bulletin No.: PIP5677B
Published date: N/A
Preliminary Information
PIP5677B 2020 10L60 10L80 10L90 10 Speed Gen II Automatic
Transmission Restriction Program
Models
Brand:
Model:
Model Years:
VIN:
from
to
CT4
2020
All
All
All
MQA
CT5
2020
All
All
All
MHS
CT6
2020
All
All
All
MHS MHW MHX
Camaro
2020
All
All
All
MI1 MI2 MI4
Silverado 1500
2020
All
All
All
MQB
Sierra 1500
2020
All
All
All
MQB
Involved Region or Country North America
Condition
Transmission Assembly
Cause
Restriction
Correction:
The 10L60, 10L80 and 10L90 10 Speed Automatic Transmission
part numbers 24268797, 24269983, 24269984,
24269986, 24271644, 24271645, 24271649, 24274314, 24278968, 24278969, 24281547, 24282946. 24284099,
24284102, 24284121, 24289388, 24290455, 24290456, 24291499, 24291500, 24291503, 24291506, 24291507,
24294934 and 24298121 are on restriction through GM PQC as part of our ongoing quality improvement e orts
to assist Engineering with product concern identi cation e ective on 09/24/19.
Your cooperation with this program is greatly appreciated.
Note: (Do Not clear any DTCs prior to contacting the PQC).
If your diagnosis has led to replacement of the 10L60, 10L80 or 10L90 10 Speed Automatic Transmission, please
contact the Product Quality Center (PQC) by opening a case via Dealer Case Management (DCM) From the DCM
home page, click on “New PQC Case” found on the Technical Assistance tab.
Then, in Global Connect click on the Support/Chat tab, TAC-PQC Tab, PQC -Parts Restrictions Templates to
Download the appropriate PQC -Parts Restrictions Template and save a copy to your computer, You can attach a
copy of the template to your PQC Case.
The 10L60, 10L80 and 10L90 10 Speed Automatic Transmission questions located below, are contained in the
Global Connect PQC -Parts Restriction template.
Please complete the questionnaire below before contacting PQC through DCM.
Caller’s First & Last Name/Position:
Technician’s Name/Direct Phone:
Parts Manager’s Name:
Parts Manager’s Phone and Fax Number:
Dealership’s Correct Address:
How many times in for this concern?
How many total days down for this concern?
Was TAC contacted?
If Tac was contacted what is the case number?
What recommendations were given by TAC?
What is the customer’s concern?
Is the vehicle for personal or commercial use?
If commercial, what type of use?
Describe the failure of the unit:
Why is replacement of the requested component needed?
Broadcast Code:
Serial Number:
Does the vehicle have any DTCs in any module (ECM/TCM/BCM, etc.)?
Note: (Do Not clear any DTCs prior to reviewing with engineering).
Note: : [GDS must be launched from TIS to make sure all the data is captured and can be retrieved.]
Are there any transmission-related DTCs?
Note: (Do Not clear any DTCs prior to reviewing with engineering).
Are there any shifting issues (late, early, missed, no shift)?
When does the issue occur (hot, cold, under accel/decel)?
Is there any unwanted vibration?
Any other transmission performance issues?
Are there any leaks (Y/N)
If yes what type of leak?
What is the location of the leak?
Are there any noise concerns?
If yes what kind of noise?
Where is the noise coming from?
Is the transmission uid full?
Is the transmission uid contaminated?
Parts Information
Description
Part Number
QTY
Transmission Assembly
Transmission Assembly
Transmission Assembly
Transmission Assembly
Transmission Assembly
24281547
24298121
24268797
24269983
24269984
1
1
1
1
1
Transmission Assembly
Transmission Assembly
Transmission Assembly
Transmission Assembly
Transmission Assembly
Transmission Assembly
Transmission Assembly
24274314
24269986
24290455
24284099
24284102
24284121
24289388
1
1
1
1
1
1
1
Transmission Assembly
Transmission Assembly
24290456
24271644
1
1
Transmission Assembly
Transmission Assembly
Transmission Assembly
Transmission Assembly
24271645
24282946 FSU 24294934
24278968
24278969
1
1
1
1
Transmission Assembly
Transmission Assembly
Transmission Assembly
Transmission Assembly
Transmission Assembly
24291499
24291500
24291503
24271649
24291506
1
1
1
1
1
Transmission Assembly
24291507
1
Warranty Information
For vehicles repaired under the Powertrain coverage, use the following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH) for coverage information.
Labor Operation
8464670
Description
Labor Time
Transmission Replacement
Use Published Labor
Operation Time
Version History
Version
Modi ed
3
09/23/2019 - Created on.
10/02/2019 - Added transmission part numbers 24269983, 24269984,
24282946, 24284102, 24284121, 24289388 and 24294934. Added the 2019
model year.
02/04/2020 - Removed the 2019 model year and transmission part number
24290680.
© 2020 General Motors. All Rights Reserved.
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TSB/Document ID: PIP5677B
Replacement Service Bulletin Number:
MFR Communication Date: 2020-02-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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