Service Bulletin

Bulletin No.:

11-00-89-002D

Date:

February, 2020

INFORMATION
Subject:

GM Accessories – Dealer-Installed, Repaired or Replaced During Warranty Coverage
Period

Models:

2020 and Prior GM Passenger Cars and Trucks

This bulletin has been revised to add the 2020 Model Year. Please discard Corporate Bulletin
Number 11-00-89-002C.

Important: Refer to Labor Time Guide (LTG) for a
complete list of applicable “Installation” and “Repair”
labor operations. In some cases, it will be necessary to
use the closest-to labor operation.
To review accessory “Installation” and “Repair” labor
operations, select the following categories from the
LTG main menu: General Information > Dealer Installed
GM Accessory Installation/Repairs.
Limited Production Option (LPO)
LPOs are accessories that are ordered at the time the
vehicle order is completed.
Under the guidelines for GM Parts Warranties, GM
Accessories, excluding Associated (IBP) Accessories,
sold and permanently installed on a GM vehicle PRIOR
to new vehicle delivery will be covered under the
provisions of the New Vehicle Limited Warranty.
Labor operation 0590032 should be used to claim the
time for installation of LPOs. Associated labor time for
LPO installation can be found in the LTG under:
General Information > Pre-Delivery Inspection > PDI –
Dealer Installed – Factory Invoiced Options. Labor for
installation of a factory invoiced option must be claimed
using this labor operation, not under the regular
warranty repair labor operation.
Accessory Catalog Offerings (ACO)
For all GM ACO accessories installed by a dealer or
Accessories Distributor Installer (ADI), a ZSET
transaction should be submitted in Global Warranty
Management (GWM) using the appropriate

“installation” labor operation found in the Labor Time
Guide under General Information > Dealer Installed GM
Accessory Installation. “Installation” labor operations
are zero dollar transactions (no labor, parts or net
allowed) but will add the accessory to the vehicle build
record in Investigate Vehicle History (IVH). This
information will help to determine the warranty
coverage of the accessory.
Warranty repairs within the New Vehicle Limited
Warranty coverage period are to be submitted as a
ZREG Transaction Type.
Warranty repairs after the New Vehicle Limited
Warranty expires, but within the 12 months/unlimited
miles (unlimited km) coverage, are to be submitted as a
ZPTI Transaction Type. The appropriate “repair” labor
operation associated with the failed component should
be used when submitting the transaction.
Associated Accessories (IBP Accessories)
Associated Accessories offered through our Integrated
Business Partners (IBP) are covered by the individual
accessory manufacturer. For warranty terms and
contact information, please refer to the Accessory
Information Center in the GlobalConnect App Center.
Details can be found under Sales/Marketing >
Associated Accessories. Dealership labor for
processing warranty repairs approved by the accessory
manufacturer may be claimed through GWM. Refer to
Article 1.3.4 in the Parts and Accessories Policies and
Procedures Manual (in Canada Parts Bulletin
GMP2018–042) for complete details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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