QUALITY ACTION
CAMPAIGN BULLETIN
American Automobile Labeling Act (AALA)
Labels – EXPIRATION NOTICE
Retailer Inventory
Reference: PC714
Date: February 21, 2020
Attention: Retailer Principal, Sales, Parts and Service Managers
UPDATE February 21, 2020
Please discard earlier versions of this bulletin.
INFINITI announced the following quality action in October 2019. Service Comm will de-activate
PC714 on any un-remedied VINs on February 28, 2020. INFINITI is still requesting that retailers apply
the replacement label on any affected vehicles prior to sale. Please use the VIN list supplied with this
announcement to identify applicable vehicles.

Affected Models/Years:
MY2020 QX50 (J55)

Affected
Population:

Retailer
Inventory:

SERVICE COMM
Expiration date:

Stop Sale
In Effect

NA

248*

February 28, 2020

NO

*1,775 QX50 vehicles were originally in retailer inventory.
***** Campaign Summary *****
INFINITI is conducting a Quality Action for retailers to replace the American Automobile Labeling Act
(AALA) labels. The AALA label on affected vehicles was inadvertently printed with incorrect
transmission manufacturing location and percentage breakdown of parts content by country.
Affected vehicles are not subject to stop sale and are either currently in retailer inventory or assigned
and in transit to the retailer. In the interest of client satisfaction, INFINITI requests retailers to apply
the replacement label on the affected vehicles prior to retail sale.
***** What Retailers Should Do *****
1.

Verify if vehicles currently in new retailer’s inventory are affected by this quality action using
Service Comm or DBS National Service History – Open Campaign I.D. PC714 until February 28,
2020.
 New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to IPSB 15-286 for additional information
 After February 28, 2020 please use the attached VIN list (available on
NNAnet/Service/Bulletins/PC714) to identify applicable vehicles.

2. Use the attached procedure to remedy vehicles affected by this quality action.

PC714 | EXPIRATION NOTICE

3. The service department should submit the applicable warranty claim for the action(s) performed
and release the vehicle.
4. Retailers received one (1) label for every affected vehicle in retailer inventory via USPS. Labels
were sent to the Service Managers attention. If replacement labels are needed, please send your
request to: nnafqasupport@nissan-usa.com along with your retailer name, address, VIN, contact
name and phone number.
 Labels mailed between October 28, 2019 and November 15, 2019.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History - Open
Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle
currently in new vehicle inventory. INFINITI requests retailers to perform this repair on new vehicles in
inventory prior to being retailed to help ensure client satisfaction.

***** Procedure begins on next page *****

PC714 | EXPIRATION NOTICE

PC714 - 2020 – QX50
PARTS CONTENT
INFORMATION LABEL

SERVICE PROCEDURE:

Parts Content
Information Label

1. Locate existing “Parts Content
Information label” on the inside of the
passenger side windshield. (Figure 1)

Figure 1

2. Remove the “Parts Content Information
label” from the windshield and discard.
(Figure 2)

Figure 2

3. Clean the windshield area where the “Parts Content Information label” was
removed.


Use a mild soap and water solution

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4. Verify the correct replacement label is available. (Figure 3)
 Check part number “5NY0A” on bottom left corner of label

Figure 3
NOTE: Labels were provided by NNA FQA and shipped to your dealership by
Nissan to Attn: Service Manager.

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5. Peel backing off the replacement label.


Carefully remove backing from
the front of the label, Figure 4

Figure 4

Install Parts Content
Information Label
HERE

6. Affix the new “Parts Content
Information label” to the inside of the
passenger side windshield.


Passenger windshield location,
Figure 5

NOTE: Ensure text is upright and
legible from the outside of the vehicle.
7. CAUTION: Ensure Parts Content
Information Label is NOT placed in a
location that obstructs drivers view.

Figure 5

7. Read “Claims Information” for reimbursement information.

8. Release vehicle.

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PARTS INFORMATION:
Description
Parts Content Information Label

Part #

Quantity

Provided by FQA

1

(Shipped to Dealer)

CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC714
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:

Remove and Replace Parts Content
Information Label

CM
PC714
ZZ
99
Op
Codes

Flat
Rate
Time

Parts
Required on
claim

Expense
Code
Required

PC7140

0.2 Hr

N/A

N/A

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