CAMPAIGN
BULLETIN

QUALITY ACTION

American Automobile Labeling Act (AALA) Labels –
EXPIRATION NOTICE
Reference: PM931, PC713
Date: February 21, 2020

Attention: Dealer Principal, Sales, Service & Parts Managers

UPDATE February 21, 2020
Please discard earlier versions of this bulletin.
Nissan announced the following quality action in October 2019. Service Comm will
de-activate PM931 and PC713 on any un-remedied VINs on February 28, 2020.
Nissan is still requesting that dealers apply the replacement label on any affected
vehicles prior to sale. Please use the VIN list supplied with this announcement to
identify applicable vehicles.

Affected Models/Years:
MY2020 Versa (N18)
MY2019 Titan (A61)

Affected
Population:
NA

Dealer
Inventory:
708*
538*

SERVICE COMM
Expiration date:

Stop Sale
In Effect

February 28, 2020

NO

*8,155 Versa and *6,415 Titan vehicles were originally in dealer inventory.
***** Campaign Summary *****
Nissan North America is conducting a Quality Action for dealers to replace the American
Automobile Labeling Act (AALA) labels. The AALA label on affected vehicles was
inadvertently printed with incorrect Engine manufacturing location and percentage
breakdown of parts content by country.
Affected vehicles are not subject to stop sale and are either currently in dealer inventory or
assigned and in transit to the dealer. In the interest of customer satisfaction, Nissan
requests dealers to apply the replacement label on the affected vehicles prior to retail sale.
***** What Dealers Should Do *****
1. Verify if vehicles currently in new dealer’s inventory are affected by this quality action
using Service Comm or DBS National Service History – Open Campaign I.D. until
February 28, 2020.
 PM931 - Versa
 PC713 - Titan
 New vehicles in dealer inventory can also be identified using DBS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
 After February 28, 2020 please use the attached VIN list (available on
NNAnet/Service/Bulletins/PM931 or PC713 and Dealer 360) to
identify applicable vehicles.
2. Use the attached procedure to remedy vehicles affected by this quality action.
3. The service department should submit the applicable warranty claim for the action(s)
performed and release the vehicle.

PM931, PC713 | EXPIRATION NOTICE

4. Dealers received one (1) label for every affected vehicle in dealer inventory via USPS.
Labels were to the Service Manager’s attention. If replacement labels are needed,
please send your request to: nnafqasupport@nissan-usa.com along with your dealer
name, address, VIN, contact name and phone number.
 Labels mailed between October 28, 2019 and November 15, 2019.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History Open Campaign using the appropriate campaign I.D for the inspection status on each
affected vehicle currently in new vehicle inventory. Nissan requests dealers to perform this
repair on new vehicles in inventory prior to being retailed, to help ensure customer
satisfaction.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

***** Procedure begins on next page *****

PC713 - 2019 TITAN-GAS ONLY
(EXCLUDES XD MODELS)
PARTS CONTENT INFORMATION LABEL

SERVICE PROCEDURE:
Parts Content
Information Label

1. Locate existing “Parts Content
Information label” on the inside of the
passenger side windshield. (Figure 1)

Figure 1

2. Remove the “Parts Content Information
label” from the windshield and discard.
(Figure 2)

Figure 2

3. Clean the windshield area where the “Parts Content Information label” was
removed.


Use a mild soap and water solution

1/4

4. Verify the correct replacement label is available. (Figure 3)


Check part number “9FU0A” on bottom left corner of label

Figure 3
NOTE: Labels were provided by NNA FQA and shipped to your dealership by Nissan
to Attn: Service Manager.

2/4

5. Peel backing off the replacement label.


Carefully remove backing from
the front of the label, Figure 4
Figure 4

Install Parts Content
Information Label
HERE

6. Affix the new “Parts Content
Information label” to the inside of the
passenger side windshield.


Passenger windshield location,
Figure 5

NOTE: Ensure text is upright and
legible from the outside of the vehicle.
CAUTION: Ensure Parts Content
Information Label is NOT placed in a
location that obstructs drivers view.
Figure 5

7. Read “Claims Information” for reimbursement information.

8. Release vehicle.

3/4

PARTS INFORMATION:
Description
Parts Content Information Label

Part #

Quantity

Provided by FQA

1

(Shipped to Dealer)

CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC713
Claim Type:

CM

PNC:

PC713

Symptom:

ZZ

Diagnosis:

99

Description:

Op
Codes

Remove and Replace Parts Content
Information Label

PC7130

4/4

Flat
Rate
Time
0.2 Hr

Parts
Expense
Required Code
on claim Required
N/A

N/A

PM931 - 2020 VERSA SEDAN
PARTS CONTENT INFORMATION LABEL

SERVICE PROCEDURE:

1. Verify type of transmission (Manual or CVT).


Open driver door



Inspect transmission shift selector, Figure 1 & 2
CVT Selector

Manual Selector

Figure 1

Figure 2

Parts Content
Information Label

2. Locate existing “Parts Content
Information label” on the inside of the
passenger side windshield. (Figure 3)

Figure 3

1/4

3. Remove the “Parts Content Information
label” from the windshield and discard.
(Figure 4)

Figure 4
4. Clean the windshield area where the “Parts Content Information label” was
removed.


Use a mild soap and water solution

5. Select the replacement “Parts Content Information label” that is applicable to the
vehicle using the transmission type.


CVT equipped vehicle uses label with transmission listed as “MEXICO” with
part number “5EF0A” on bottom left corner per Figure 5



Manual equipped vehicle uses label with transmission listed as “SPAIN” with
part number “5EF0B” on bottom left corner per Figure 6
(CVT Label)

(MANUAL Label)

Figure 5

Figure 6

NOTE: Labels were provided by NNA FQA and shipped to your dealership by Nissan
to Attn: Service Manager.

2/4

6. Peel backing off the replacement label.


Carefully remove backing from
the front of the label, Figure 7

Figure 7

7. Affix the new “Parts Content
Information label” to the inside of the
passenger side windshield.


Install Parts Content
Information Label
HERE

Passenger windshield location,
Figure 8

NOTE: Ensure text is upright and
legible from the outside of the vehicle.
CAUTION: Ensure Parts Content
Information Label is NOT placed in a
location that obstructs drivers view.

Figure 8

8. Read “Claims Information” for reimbursement information.

9. Release vehicle.

PARTS INFORMATION:
Description
Parts Content Information Label

Part #
Provided by FQA
(Shipped to Dealer)

3/4

Quantity
1

CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PM931
Claim Type:

CM

PNC:

PM931

Symptom:

ZZ

Diagnosis:

99

Description:

Op
Codes

Remove and Replace Parts Content
Information Label

PM9310

4/4

Flat
Rate
Time
0.2 Hr

Parts
Expense
Required Code
on claim Required
N/A

N/A