CAMPAIGN
BULLETIN

QUALITY ACTION

Inside Rearview Mirror
Dealer Inventory
Reference: PM937
Date: February 1, 2020
Attention: Dealer Principal, Sales, Service & Parts Managers

Affected Models/Years:
MY2020 Sentra (B18)

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect

NA

336*

February 1, 2020

YES

*13 VINs are assigned to Puerto Rico
*****Detailed Information*****
Nissan is conducting a quality action on 336 MY2020 Sentra (B18) vehicles identified in
Service Comm to inspect the adhesion of the inside rearview mirror attachment and, if
necessary, replace the windshield if the mirror detaches.
Affected vehicles are subject to stop sale for temporary Quality Assurance (QA) Hold under
PC732 and are either currently in dealer inventory or assigned and in transit to the dealer.
Nissan is transitioning affected vehicles into this Quality Action campaign ID (PM937).
The Quality Hold under PC732 remains in effect for 346 MY2020 Sentra vehicles for a
potential crack on the left side of the steering gear housing. Refer to PC732 for additional
details.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles currently in new dealer inventory are affected by this quality action
using Service Comm or DBS National Service History – Open Campaign I.D. PM937
 New vehicles in dealer inventory can also be identified using DBS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
Please
continue to check newly arriving inventory for campaign

applicability.
2. Use the attached procedure to inspect and, if necessary, remedy any vehicles
affected by this quality action:
 If the mirror and mounting plate does not detach from the windshield, no
repair is needed.


If the inspection result is “NG” (inside rearview mirror and mounting
plate detaches):
 Replace the windshield and aim the front camera unit using the
procedure outlined in the Electronic Service Manual (ESM).



Once vehicles have been inspected and, if necessary, remedied dealers may
submit the applicable warranty claim for the action performed and the vehicle

PM937 | Original Document

can be released for sale. To avoid any claim suspension, do not submit
claims prior to February 4, 2020.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History –
Open Campaign using the appropriate campaign I.D for the inspection status on each
affected vehicle currently in new vehicle inventory.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

***** Inspection procedure begins on next page *****

PM937 | Original Document

PM937 - 2020 SENTRA
REAR VIEW MIRROR INSPECTION

SERVICE PROCEDURE:

1. Locate the rear view mirror mounted to
the windshield. (Figure 1)

Figure 1
2. Confirm the rear view mirror is properly
adhered to the windshield.
(Figure 2)
NOTE: Do not use excessive force when
performing this inspection procedure.
a) Move the rear view mirror up until it
reaches the stop.
b) Move the rear view mirror down
until it reaches the stop.
c) Move the rear view mirror to the left
until it reaches the stop.
d) Move the rear view mirror to the
right until it reaches the stop.

Figure 2

e) Repeat the sub-steps a-d (10)
additional times.

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3. Did the rear view mirror and mounting plate become loose or detached from the
windshield?
 NO - Inspection is complete, no further action is required
 YES - Replace the windshield and aim the front camera unit using the procedure
outlined in the ESM (CRUISE CONTROL & DRIVER ASSISTANCE - DRIVER
ASSISTANCE SYSTEM - DRIVER ASSISTANCE SYSTEM - BASIC
INSPECTION - ADDITIONAL SERVICE WHEN REPLACING FRONT CAMERA
UNIT)

PARTS INFORMATION:
Description

Part #

Quantity

Glass-Windshield

72700-6LB0B

1

EXPENSE CODES:

FOR USE WITH WINDSHIELD REPLACMENT ONLY

Code #
515

Description

Amount (MAX)

Miscellaneous Glass Repair

$150

(Urethane/Primer)

CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PM937
Claim Type:

CM

PNC:

PM937

Symptom:

ZZ

Diagnosis:

99
Op
Codes

Flat
Rate
Time

Parts
Required
on claim

Expense
Code
Required

Inspect Mirror Only

PM9370

0.2 Hr

NO

NO

Inspect Mirror and Replace Windshield

PM9371

4.4 Hr

YES

NO

Description:

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