Classification:

Reference:

BT18-006b

Date:

NTB18-035b

February 19, 2020

2015-2020 MURANO; FRONT PASSENGER CARPET
PULLED OUT FROM UNDER TRIM
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED VEHICLES: 2015-2020 Murano (Z52)
2016 Murano Hybrid (Z52H)
APPLIED DATE:
Built before March 2020

IF YOU CONFIRM
The front passenger carpet of an applied vehicle has pulled out from under the dash side
finisher (see example in Figure 1).
ACTION
Reposition and secure the front
passenger carpet.


Add foam padding to the
floor front spacer (RH).



Apply “hook & loop”
fasteners to the back side
of the carpet and foot well
area.

Carpet
pulled
out

Glove box

Finisher
Figure 1
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be
performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information
that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
CAUTION: Handle interior parts carefully to avoid damage. Work with clean hands and
clean tools to avoid dirt and stains.
IMPORTANT: Follow all cautions, warnings, and notes in the Electronic Service Manual
(ESM) when working on or near a Supplemental Restraint System (SRS), such as an air
bag.

1. Remove the passenger side “dash side finisher”.


Refer to the ESM for dash side finisher removal.
 For PDF ESMs, go to section INT-Interior.
 For HTML (Web based) ESMs, go to BODY INTERIOR > INTERIOR.

Glove box
Dash side finisher

Figure 2

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NTB18-035b

2. Pull back the carpet.
3. Detach the piece of carpet padding, shown in Figure 3, from the back side of the carpet
padding.


This piece will be reattached in step 9.

Detach this piece
of padding.

Back side
of carpet
Figure 3
4. Remove the floor front spacer (RH) foam insert located underneath the carpet.

Floor Front
Spacer (RH)
Figure 4
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NTB18-035b

5. Cut a 175 mm X 175 mm (7 in. X 7 in.) square of 9.5 mm (3/8 in) thick foam (foam
padding).


See the Parts Information on page 11.
175 mm

175 mm X 175 mm
foam padding

175 mm

Figure 5
6. Using a hot glue gun, apply a small amount of hot glue to the area of the floor front
spacer (RH) shown in Figure 6.


Use only enough hot glue to retain the foam piece that was cut in step 5.

Apply adhesive
here

Floor Front
Spacer (RH)
Figure 6
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NTB18-035b

7. Place the foam padding, from step 5, over the hot glue and align with the depressions in
the floor front spacer.

Floor Front
Spacer (RH)

175 mm X 175 mm
foam padding

Border of
depression in the
floor front spacer

Figure 7

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8. Turn the floor front spacer (RH) upside down and apply a small amount of hot glue to
the underside of the 175 mm X 175 mm foam padding attached in step 7.

Floor Front
Spacer (RH)

175 mm X 175 mm
foam padding

Figure 8

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9. Attach the carpet padding that was removed in step 3 as shown in Figure 9.


Overlap the carpet padding over the floor front spacer (RH) (approximately 5 mm).

Floor Front
Spacer (RH)

5 mm overlap
Carpet padding
removed in step 3

175 mm X 175 mm
foam padding
Figure 9

10. When the hot glue has set, reinstall the floor front spacer (RH) back into the passenger
side floor.

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NTB18-035b

11. Clean/prep the area of the foot well with an alcohol wipe or similar cleaner.

Area to be
cleaned

Figure 10

12. Cut two pieces of “hook & loop” fastener.


First piece = 25 mm x 70 mm (¾ inches x 2 ¾ inches)



Second piece = 25 mm x 30 mm (¾ inches x 1 ¼ inches)



“Hook & loop” fasteners are available in dealer Squeak & Rattle kits, but “hook &
loop” fasteners of similar quality and thickness from other sources may be used.

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NTB18-035b

13. Staple one side of the 25 mm x 70 mm “hook & loop” fastener along the edge of the
carpet (see Figure 11).


Staple the “hook & loop” fastener to the carpet from the back side.
 These staples will be covered under the dash side finisher.



Bend down (crimp) the ends of the staples.



Use a suitable hand operated staple gun. This tool and related staples are available
at various sources such as office supply and hardware stores.



Staple size = 10 mm (3/8 inches)

14. Staple one side of the 25 mm x 30 mm “hook & loop” fastener to the carpet
horizontally – the 30 mm length going along the top of the carpet (see Figure 11).


Staple the “hook & loop” fastener to the carpet from the back side.
 These staples will be covered under the dash side finisher.



Bend down (crimp) the ends of the staples.



Staple size = 10 mm (3/8 inches)

Top of
carpet

25 mm x 30 mm
piece fastened
where shown

25 mm x 70 mm
piece fastened
where shown

Figure 11

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15. Lay the carpet back into its place to determine the correct position of the “hook & loop”
fastener’s matching pieces in the area cleaned/prepped, and in the upper corner.
16. Pull back the carpet, and then apply the other side of the 25 mm x 70 mm “hook & loop”
fastener with its adhesive backing on its matching area (see Figure 12).
17. Apply the other side of the 25 mm x 30 mm “hook & loop” fastener with its adhesive
backing and staples on its matching area on the insulation (see Figure 12).


Bend down (crimp) the ends of the staples.



Staple size = 10 mm (3/8 inches)

25 mm x 30 mm
piece fastened
where shown

25 mm x 70 mm
piece fastened
where shown

Figure 12
18. Lay the carpet back into its place, making sure the “hook & loop” fasteners are secure.
19. Reinstall the passenger side dash side finisher.


Refer to the ESM for dash side finisher removal.
 For PDF ESMs, go to section INT-Interior.
 For HTML (Web based) ESMs, go to BODY INTERIOR-INTERIOR.

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NTB18-035b

PARTS INFORMATION
DESCRIPTION

PART NUMBER

QUANTITY

Hook & Loop Aplix (1)

J-50397-10

(2)

Alcohol Preparation Pad (1)

J-50397-18

(2)

Staple (10 mm / 3/8 inches) (3)
3/8” thick Carpet and Rug Cushion
(5 lb rebond foam can be used)
Hot Glue Sticks

(2)

As Needed

(4)

As Needed

(5)

(2)

(1) “Hook & Loop” fastener and alcohol preparation pads are available in the dealer’s
Squeak & Rattle Kit J-50397. To order additional supplies, contact TECH•MATE at
1-800-662-2001 or nissantechmate.com. Hook & loop fasteners of similar quality and
thickness from other sources may be used.
(2) Shop supply.
(3) Staples are available at various sources such as office supply and hardware stores.
(4) Carpet and Rug Cushion can be found in small rolls at a local home improvement store.
(5) This can be locally sourced.
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION

PFP

OP CODE

SYM

DIA

FRT

Adjust Passenger Side Front Carpet

(1)

VX5PAA

ZE

32

0.3

(1) Reference the Electronic Parts Catalog and use the Front Carpet 74902-***** as the
Primary Failed Part (PFP).
EXPENSE CODE
EXPENSE CODE

DESCRIPTION

MAX AMOUNT

071

3/8” thick Carpet and Rug Cushion

$ 0.45

AMENDMENT HISTORY
PUBLISHED DATE

REFERENCE

May 10, 2018

NTB18-035

April 15, 2019

NTB18-035a

February 19, 2020

NTB18-035b

DESCRIPTION
Original bulletin published
APPLIED VEHICLES section revised, and
APPLIED VIN/DATE section added
Applied Vehicle section revised and Service
Procedure steps were added to install padding
under carpet

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NTB18-035b