NHTSA ID Number: 10172222
Manufacturer Communication Number: M1504
TSB/Document Date: 2020-03-07
Summary
SERVICE BULLETIN M1504: LIVEWIRE MODULES UPDATES. PURPOSE: Revision. This bulletin informs dealers that Harley-Davidson has made a software update to the LiveWireâ„¢ related to the following modules: OBC (On-Board Charger), VSC (Vehicle Supervisory Controller), RESS (Rechargeable Energy Storage System), MCM (Motor Control Module). This software update is required for all LiveWire vehicles and will be reimbursed under warranty. Perform this update as soon as possible on any affected units in dealer inventory, and on all units sold and delivered to customers. Dealers should contact their LiveWire customers and arrange to perform this update. NOTE: If the RESS software is not updated, the RESS may be permanently disabled during AC (Alternating Current) charging if left plugged in for durations longer than 12 h.
M1504
2020-02-21
M1504: LIVEWIRE MODULES UPDATES
as possible on any affected units in dealer inventory, and on
all units sold and delivered to customers. Dealers should contact
their LiveWire customers and arrange to perform this update.
Reason for Revision
Refer to Table 1.
NOTE
If the RESS software is not updated, the RESS may be
permanently disabled during AC (Alternating Current) charging
if left plugged in for durations longer than 12 h.
Table 1. Document History
Date
2020-02-26
2020-01-10
2020-01-08
2019-12-24
2019-12-20
2019-12-18
Revision Description
Release:
VSC software update - version 7.4.2
MCM software update - version 6.0.8
Updated Purpose for Service Bulletin, Motor*
cycles Affected
Added VSC Software Updates, MCM Soft*
ware Updates
Credit table usage
* Update Credit Procedure
Wording
* Updated Purpose for Service Bulletin
Release:
OBC software update - version 2.5.156
* Updated OBC Software Updates
Version/Claim note
* Update Credit Procedure
Release notes
Updated OBC Software Updates, RESS
*
Software Updates
Updated note
* Updated Purpose for Service Bulletin
Initial release
Release:
OBC software update - version 2.5.154
* Update OBC Software Updates
Release:
RESS software update - version 5.1.12
* Update RESS Software Updates
Motorcycles Affected
LiveWire models.
Markets Affected
All markets are affected.
OBC Software Updates
New Software Update
Version
• 2.5.156
Release Date:
• Week of January 6, 2019.
Previous Software Updates
Version
• 2.5.154
Release Date:
• Week of December 16, 2019.
Version
Purpose for Service Bulletin
• 2.5.99
This bulletin informs dealers that Harley-Davidson has made
a software update to the LiveWire™ related to the following
modules:
VSC Software Updates
New Software Update
Version
• OBC (On-Board Charger)
• 7.4.2
• VSC (Vehicle Supervisory Controller)
Release Date:
• RESS (Rechargeable Energy Storage System)
• Week of February 24, 2020
• MCM (Motor Control Module)
This software update is required for all LiveWire vehicles and
will be reimbursed under warranty. Perform this update as soon
NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service.
ROUTING
INITIAL HERE
SERVICE
MANAGER
SALES MANAGER PARTS MANAGER
WARRANTY
PROCESS
MANAGER
LEAD TECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO
Previous Software Updates
Table 2. Module Update
Version
ITEM
• 7.1.1
Claim Type
Release Date:
Problem Part Number
Quantity
Labor Code
Time
Customer Concern Code
Condition Code
• Week of November 21, 2019
RESS Software Updates
New Software Update
DATA
PRD/Pre-Delivery or
MC/Standard Claim
66000189
Leave blank
2851
0.4 h
9203
2851
Version
• 5.1.12
Release Date:
• Week of December 16, 2019
Previous Software Updates
Version
• 5.1.11
MCM Software Updates
New Software Update
Version
• 6.0.8
Release Date:
• Week of February 24, 2020
Previous Software Updates
Version
• 6.0.7
Release Date:
• Week of November 21, 2019
Required Dealer Action
All module updates that this bulletin covers are updated using
DT II (Digital Technician II) and TL-3 (Techlink 3) through the
reflash tab.
DIGITAL TECHNICIAN II (PART NUMBER: HD-48650)
TECHLINK 3 (PART NUMBER: HD-48650-TL3)
Credit Procedure
NOTE
• Enter bulletin number into comment section of claim.
• If a previous update version has been installed, install new
software version and submit a new claim as per Table 2.
Submit a warranty claim per Table 2 for all module updates
that are covered under this bulletin.
Updated software versions must be installed in all applicable
vehicles. Submit a claim per Table 2 to receive credit for
performing these updates. The same credit table can be used
for the same vehicle multiple times.
This credit procedure includes all labor time necessary to
perform all software updates associated with this bulletin. Only
submit 1 claim after all updates have been completed.
2/2
M1504
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TSB/Document ID: M1504
Replacement Service Bulletin Number:
MFR Communication Date: 2020-02-21
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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