SERVICE ACTION N425 - TOW BAR FIXINGS
INCORRECTLY TORQUED
NAS20.02.004

WORKSHOP

AFTERSALES BULLETIN

CAN/USA

FEBRUARY 10, 2020

NOTE: this Service Action supersedes Update Prior to Sale UPS13019 with immediate effect.
DESCRIPTION OF DEFECT
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the tow
bar fasteners may be loose due to the incorrect torque application during the manufacturing process.
AFFECTED VEHICLE RANGE
Range Rover Sport (LW)
Model Year: ................. 2020
VIN / Retailer: ............ 711161 / Land Rover Norwood
Range Rover Sport (LW)
Model Year: ................. 2020
VIN / Retailer: ............ 711184 / Land Rover Minneapolis
Range Rover (LG)
Model Year: ................. 2020
VIN / Retailer: ............ 591795 / Land Rover Ottawa
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submissions system to make sure that the vehicle is affected by this program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
owners should be updated at the next available opportunity.
Refer to Technical Bulletin N425NAS, Service Action: Tow Bar Fixings Incorrectly Torqued, for detailed repair
instructions.
PARTS
NOTE: only order the expected percentage demand of parts identified.
Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm part number(s)
necessary to perform repairs.
DESCRIPTION

Tow bar bolt

PART NUMBER

LR034249

QUANTITY

5

EXPECTED PERCENTAGE
DEMAND

50

WARRANTY
NOTE: use the Jaguar Land Rover claims submissions system to make sure that the vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495

Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out
allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to the Jaguar Land Rover claims submission system to obtain the latest
repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the January 7, 2021,
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

N425

A

N425

B

DESCRIPTION

SRO

TIME
(HOURS)

PART NUMBER(S)

QUANTITY

Tow bar fixing - Inspection - No further
action

05.10.10

0.1

-

-

Tow bar fixing - Inspection - No further
action

05.10.10

0.1

-

-

02.02.02

0.2

-

-

Tow bar fixing - Inspection - With repair

05.10.70

0.7

LR034249

5

Tow bar fixing - Inspection - With repair

05.10.70

0.7

LR034249

5

Drive in/drive out

02.02.02

0.2

-

-

Drive in/drive out
N425

E

N425

F

Normal Warranty policies and procedures apply.