GROUP

NUMBER

Campaign

Technical Service Bulletin

19-01-041H

DATE

MODEL(S)

December, 2019

PALISADE (LX2)

PALISADE NAVIGATION UPDATE
(SERVICE CAMPAIGN T4H)

SUBJECT:

 IMPORTANT

*** Dealer Stock and Retail Vehicles ***
Dealers must perform this Service Campaign on all affected vehicles prior to customer retail delivery
and whenever an affected vehicle is in the shop for any maintenance or repair.
When a vehicle arrives at the Service Department, access Hyundai Motor America's "Warranty
Vehicle Information" screen via WEBDCS to identify open Campaigns.
Description: After using voice search to navigate to a location, the radio may not respond. Follow the
procedure in this bulletin to update the navigation system.
Applicable Vehicles: Palisade (LX2) equipped with navigation
Parts Information:
Part Name

Part Number
96560WAVNLX2

Software Update USB

Remark
Part supplied directly by HMA.
Extra parts will be available for order
from the PDC, or copies can be made.

Warranty Information:
Model

Op. Code

Operation

Op. Time

Causal P/N

Nature
Code

Cause
Code

Palisade (LX2)

90C075R0

AVN SOFTWARE
UPDATE

0.3 M/H

96560-S8710

M45

ZZ3

CAUTION
Park vehicle in a well ventilated area during the update process.
Before performing the update, start the vehicle with the engine running, or attach the battery to a
charger.
Software Version
Before Update
After Update
LX2.USA.S5W_M.V001.002.190409 or LX2.USA.S5W_M.V003.002.190813
LX2.USA.S5W_M.V001.003.190430 or
LX2.USA.S5W_M.V003.001.190614
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair

SUBJECT:

PALISADE NAVIGATION UPDATE

Service Procedure:
A) Navigation Update
1.

Press the START/STOP button or use
a key to start the engine.

2.

Insert the supplied Software Update
USB into the vehicle’s USB port.

3.

If the Drive safely and obey traffic
rules message appears, press
Confirm.
The No Supported Files message may
appear. Ignore this message.

4.

Press the SETUP button.

5.

Select General.

6.

Select System Info.

TSB #: 19-01-041H

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SUBJECT:

SUBJECT:

PALISADE NAVIGATION UPDATE

7.

Select SW Info/Update.

8.

Verify that the Software Version on the
SW Info/Update screen matches the
table below. If the Software Version
matches, select Update.
Software Version
LX2.USA.S5W_M.V001.002.190409 or
Before LX2.USA.S5W_M.V001.003.190430 or
LX2.USA.S5W_M.V003.001.190614

9.

This version of the update is already
installed message may appear.
Select Yes.

10.

Select the Type of Update message
will appear.
Select Quick Update.
Press OK.

11.

This update will start immediately
after system reboot message will
appear.
Select Update.

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SUBJECT:

PALISADE NAVIGATION UPDATE

SUBJECT:

12.

The Software Update will have 6
phases.
Updating Map
Updating the System
Message
Updating Modem
Message
Updating uCom Message

The System will Restart
Update Complete
Message

CAUTION
Do not press buttons on the center
console or turn vehicle OFF while
update is running.

NOTICE
In case the vehicle is turned OFF
during the update process, do not
remove the Software Update USB.
The update will resume when the
vehicle ignition is turned back ON.
If a manual update is needed, use
the following steps:
1. Press the SETUP button.
2. Select System Info.
3. Select SW Info.
4. Select Update.
5. Select OK in the update
screen.

NOTICE
There will be multiple occurrences
where the display will be black during
the update process. This is normal.

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SUBJECT:

SUBJECT:

PALISADE NAVIGATION UPDATE

B) Navigation Update Verification
1.

Press the SETUP button.

2.

Select General.

3.

Select System Info.

4.

Select SW Info/Update.

5.

Verify that the Software Version on the
SW Info/Update screen matches or is
newer than the table below.
Software Version
After LX2.USA.S5W_M.V003.002.190813

6.

Remove the Software Update USB from
the Vehicle’s USB port.

7.

Service procedure is now complete.

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SUBJECT:

SUBJECT:

PALISADE NAVIGATION UPDATE

C) Troubleshooting
1.

2.

Ignition turned off during the update
process:
a. Do not remove the Software
Update USB.
b. Turn the Ignition On.
c. The system will reboot and
recognize the USB is installed.
d. The update process will restart
from the beginning.
USB is removed during the update
process:
a. Error message will be displayed.
b. Insert the Software Update USB
back in the USB port.
c. Select OK.
d. The system will reboot and start
from the beginning.
e. After the system reboots, select
OK to restart the update
process.

TSB #: 19-01-041H

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