SUBJECT:

GROUP
Electrical

MODEL
2021MY
Seltos SX (SP2)

NUMBER
PS648

DATE
February 2020

OVERHEAD CONSOLE UVO/INFO BUTTONS

This Pitstop provides information regarding the functionality of the overhead console UVO
buttons on some 2021MY Seltos SX (SP2) vehicles.
With UVO Link activated, customers may experience “UVO” and “INFO” buttons with reversed
functionality relative to published customer education materials. Only the Seltos SX trim level
is equipped with these buttons and functions. There are no other issues with functionality and
this PitStop is published for awareness of dealership personnel until this issue is resolved.
Customer inquiries should be addressed by demonstrating the functions described in this
document.

Functionality
Swapped

Button

Typical Function

Current Seltos

“i” – Info Button

Integrated Voice Recognition
Virtual Assistance

Local Search function (P.O.I.)

UVO

Local Search function (P.O.I.)

Integrated Voice Recognition
Virtual Assistance

Red Triangle (RSA)

Roadside Assistance (R.S.A.)
Call

Roadside Assistance (R.S.A.) Call

The UVO link feature performance is fully operational and the buttons are placed in the right
positions according to the Kia Motors specifications. The functionality of the UVO and INFO
button however, are ‘reversed’ and therefore inconsistent with any customer facing
materials.
The Kia Motors America engineering team is aware of the concern and is working to create a
resolution to the discrepancy.

Current Button Function explained:

LOCAL SEARCH FUNCTION (P.O.I.) FUNCTIONALITY (currently on the “i” Info Button):
 Provides local search function and allows customers to access the HERE Maps data
base to search for points of interest (POIs).
 Pressing this button will use the “HERE maps” online data base exclusively and will not
use the in-vehicle database.
 Therefore, if the customer has a navigation location stored to their head unit,
using this button will not work for the stored location (such as if they have
“Home” stored).
 If the customer wishes to use both the onboard database and the online Here Maps
database, they will have to use the Voice Recognition button on the steering wheel.

INTEGRATED VOICE RECOGNITION VIRTUAL ASSISTANT (currently on the “UVO”
button):
 Provides customers with a pathway to schedule dealership appointments directly from
their vehicle.
 Provides access to a UVO Frequently Asked Questions (FAQ) section. This will help
customers to obtain answers to all of their UVO-related questions.
 In order to use the Virtual Assistant, the customer must have a preferred dealership
set. A preferred dealership can be set through the Kia Owners Portal on kia.com
(https://owners.kia.com/us/en/kia-owner-portal.html/) or through the Kia Access with
UVO Link app.

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