Service Bulletin

19-124

February 28, 2020

Version 3

9-Speed A/T Hard Upshift with Steady Acceleration or MIL On with DTC
P0716
Supersedes 19-124, dated January 9, 2020, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year

Model

Trim

VIN Range

2018-19

Odyssey

LX, EX, EX-L with 9-speed A/T

ALL

2019

Passport

ALL

ALL

2019

Pilot

Touring and Elite

ALL

REVISION SUMMARY
•

Under AFFECTED VEHICLES, models were added.

•

Under SOFTWARE INFORMATION, information was changed and models were added.

SYMPTOM
The transmission has intermittent harsh or jerky upshifts with steady acceleration, or the MIL comes on with DTC
P0716.
POSSIBLE CAUSES
Abnormal TCM adaptation values or a miscalculation in the TCM software causes the MIL to come on with DTC P0716.
NOTE
For the hard upshift concern, make sure the vehicle has at least 500 miles on the odometer because it takes that long
for the TCM to adapt to the customer's driving pattern.
CORRECTIVE ACTION
Update the TCM.
NOTES
•

This software update repairs two different symptoms: Intermittent harsh or jerky shifts with steady acceleration and
MIL coming on with DTC P0716. Any other conditions continue with normal system troubleshooting.

•

Have the service manager or service advisor explain to the customer that after the TCM update, it will take about
500 miles for the TCM to adapt to the customer's drive pattern.

CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
©

2020 American Honda Motor Co., Inc. — All Rights Reserved

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WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation
Number

Description

Flat Rate
Time

Defect
Code

Symptom
Code

Template
ID

Failed Part Number

1255D0

Update the TCM
software.

0.2 hr

03214

03217

A19124B

28103-5NZ-A00

Skill Level: Repair Technician
SOFTWARE INFORMATION
NOTE
Unnecessary or incorrect repairs resulting from a failure to update the i-HDS are not covered under warranty.
i-HDS Software Version: 1.005.048 or later
J2534 Software Information:
•

PC Application Version 1.2.1.1 or later

•

Database update 19-FEB-2020

Before beginning the repair, make sure that both the i-HDS and J2534 software are updated as listed above.
Do only the update listed in this service bulletin.
You cannot apply the updates with the MVCI as a standalone tool. To update the software you must use the MVCI
or the DST-i interface in conjunction with the J2534 Rewrite PC application on the i-HDS.
For more information about updating the i-HDS, the MVCI, and vehicle systems, refer to Service Bulletin 01-023,
Updating Control Units/Modules.
Year/Model

Trim

Program ID (or later)

2018 Odyssey

LX

28103-5NZ-A000

2018 Odyssey

EX, EX-L

28103-5NZ-A100

2018 - 19 Odyssey

LX

28103-5NZ-A200

2018 - 19 Odyssey

EX, EX-L

28103-5NZ-A300

2019 Passport

2WD

28101-5EY-A600

2019 Passport

AWD

28101-5EZ-A600

2019 Pilot

Touring 2WD

28101-5EY-A500

2019 Pilot

Touring and Elite
AWD

28101-5EZ-A500

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REPAIR PROCEDURE
NOTES
•

Make sure the 12-volt battery is fully charged before starting an update.

•

Connect a fully charged jumper battery to the vehicle, and leave it connected during the entire procedure to maintain
steady voltage.

•

Do not use the GR8 because the vehicle requires a steady electrical current.

•

Control module failure caused by the improper completion of a software update (early key cycle, low battery voltage,
disconnected DLC cable, etc.) is not covered by warranty.

•

If an error occurs during the update or the i-HDS freezes, do not disconnect the battery or turn the ignition to
OFF. Reboot the i-HDS, and start over.

•

To prevent control unit damage, do not operate anything electrical (headlights, audio system, brakes, A/C, power
windows, door locks, etc.) during the update.

•

Warranty reimbursement for technician labor is not allowed for routine checking/installation of any available
software update.

1. Verify the customer concerns for the intermittent harsh or jerky upshift with steady acceleration or the MIL or OBS is
on with DTC P0716.
NOTE
This service bulletin does not apply to vehicles with a hard downshift or hard upshift using the paddle shifters or
vehicles with under 500 miles on the odometer, Follow normal system troubleshooting.
2. Update the TCM software using the J2534 Rewrite software with the DST-i. Refer to service bulletin 01-023,
Updating Control Units/Modules.
NOTE
Have the service manager or service advisor explain to the customer that after the TCM update, it will take about
500 miles for the TCM to adapt to the customer's drive pattern.
END

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