NHTSA ID Number: 10171978
Manufacturer Communication Number: ONL6TM02272020
TSB/Document Date: 2020-03-04
Summary
Owner Notification Letter - On some Accord Hybrid
models, the brake tandem motor cylinder may only operate in failsafe mode if saltwater (in areas where road salt is used) enters the brake tandem motor cylinder and corrodes its metal components. The saltwater is able to enter the motor due to small gaps in the motor cover that result from issues in the manufacturing process. If the brake tandem motor cylinder enters into failsafe mode, instrument panel indicators will come on to alert the driver and there will be an increase in brake pedal travel during braking.
February 2020
This notice applies to your vehicle: XXXXXXXXXXXXXXXXX
Product Update: 2017 Accord Hybrid Brake Tandem Motor Cylinder
Dear FIRSTNAME LASTNAME:
On some Accord Hybrid models, the brake tandem motor cylinder may only operate in failsafe mode if saltwater (in areas
where road salt is used) enters the brake tandem motor cylinder and corrodes its metal components. The saltwater is able
to enter the motor due to small gaps in the motor cover that result from issues in the manufacturing process. If the brake
tandem motor cylinder enters into failsafe mode, instrument panel indicators will come on to alert the driver and there will
be an increase in brake pedal travel during braking.
What will Honda do?
Contact any authorized Honda dealer for an appointment to have your brake tandem motor replaced. This work will be
done for FREE. Please plan to leave your vehicle at the dealer for at least a half a day to allow them flexibility in
scheduling.
Lessor Information
Please forward a copy of this notice to the lessee.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2017 Accord Hybrid involved in this product update. If this
is not the case, or the name/address information is not correct, please fill out and return the enclosed, postage-paid
Information Change Card. We will then update our records.
If you have questions
If you have any questions about this notice, or need assistance with locating a Honda dealer, please call American
Honda's Customer Support & Campaign Center at 1-888-234-2138.You can also visit AskDave.honda.com to use our
24/7 virtual agent or locate a dealer online at www.Hondacars.com. Customers in U.S. territories, please contact your
local distributor/dealer.
We apologize for any inconvenience this campaign may cause you.
Sincerely,
American Honda Motor Co., Inc.
FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #20-001
6TM
Febrero del 2020
Esta notificación aplica a su vehículo: XXXXXXXXXXXXXXXXX
Actualización de producto: Cilindro del motor en tándem de los frenos del Accord Hybrid 2017
Estimado FIRSTNAME LASTNAME:
En algunos modelos Accord Hybrid, el cilindro del motor en tándem puede funcionar solamente en modo de seguridad si
ingresa agua salada (en áreas donde se utiliza la sal de carretera) en el cilindro del motor en tándem de los frenos y
corroer sus componentes metálicos. El agua salada puede ingresar al motor por los espacios pequeños en la cubierta del
motor que resultan de problemas en el proceso de fabricación. Si el cilindro del motor en tándem de los frenos ingresa en
el modo de seguridad, los indicadores del panel de instrumentos se encenderán para alertar al conductor y habrá un
aumento en el recorrido del pedal del freno durante el frenado.
¿Qué hará Honda?
Comuníquese con cualquier concesionario Honda autorizado para coordinar una cita para el reemplazo del motor en
tándem de los frenos. Este trabajo se realizará de forma GRATUITA. Por favor haga planes para dejar su vehículo en el
concesionario por lo menos por medio día, para permitir flexibilidad en la programación de la cita.
Información para el arrendador
Por favor envié una copia de esta notificación al arrendatario.
Qué debe hacer si considera que esta notificación es errónea
Nuestros registros muestran que usted es el propietario o arrendatario actual de un vehículo Accord Hybrid 2017 el cual
forma parte de esta actualización de producto. Si no es el caso, o si la información de nombre/dirección no está correcta,
por favor llene y devuelva la Tarjeta de Cambio de Información anexa pre-pagada. Con esto actualizaremos nuestros
registros.
Si tiene preguntas
Si tiene preguntas acerca de esta notificación o si necesita asistencia para ponerse en contacto con un concesionario
Honda, por favor comuníquese con el Centro de Apoyo al Cliente y Campañas de American Honda al 1-888-234-2138.
Para más información también puede visitar www.recalls.honda.com o puede ubicar un concesionario en línea en
www.Hondacars.com. Los clientes en territorios de Estados Unidos, por favor comuníquense con su
concesionario/distribuidor local.
Le pedimos disculpas por cualquier inconveniente que esta campaña pudiera causarle.
Atentamente,
American Honda Motor Co., Inc.
PARA USO DEL CONCESIONARIO SOLAMENTE: REFERENCIA BOLETÍN DE SERVICIO #20-001
6TM
- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
- Ideal for hydraulic and disc brakes
- Ideal for hydraulic and disc brakes
- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
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TSB/Document ID: ONL6TM02272020
Replacement Service Bulletin Number:
MFR Communication Date: 2020-02-27
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SERVICE BRAKES, HYDRAULIC
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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