NHTSA ID Number: 10171958
Manufacturer Communication Number: 19B40
TSB/Document Date: 2020-03-03
Summary
In the affected vehicles, the single-engaging coast one-way clutch (OWC) inside the transmission may experience a weld concern. If this weld fails, it can affect the ability of the transmission to transmit torque. Loss of vehicle mobility in this application may result in the need to transfer passengers if the vehicle is immobilized.
FIGURE 32
STUD FOR
MISSING NUT
STUD FOR
MISSING
NUT
1926HH
FIGURE 33
STUD FOR
MISSING NUT
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CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
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ATTACHMENT III
PAGE 22 OF 32
CUSTOMER SATISFACTION PROGRAM 19B40
31. Install the overdrive pressure plate with the notches facing up. See Figure 34.
1926II
FIGURE 34
32. Install the overdrive clutch plates. Start with the friction plate, alternating with a steel plate.
See Figure 35a and 35b.
STEEL PLATE
FRICTION PLATE
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STUD FOR
1926JJ NUT
MISSING
FIGURE 35a
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CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
ATTACHMENT III
PAGE 23 OF 32
CUSTOMER SATISFACTION PROGRAM 19B40
1926HHH
FIGURE 35b
33. Clean any residual transmission fluid from the transmission front pump gasket surface and from the
transmission fluid front pump retainer holes. See Figure 36.
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TRANSMISSION FLUID
PUMP GASKET SURFACE
PLACE
COPY HERE
1926KK
FIGURE 36
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
ATTACHMENT III
PAGE 24 OF 32
CUSTOMER SATISFACTION PROGRAM 19B40
34. Install a new transmission front pump gasket. See Figure 37.
TRANSMISSION FLUID
PUMP GASKET
1926LL
FIGURE 37
35. Install the No. 2A overdrive sun gear thrust bearing. See Figure 38.
STUD FOR
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No. 2A OVERDRIVE
SUN GEAR
TRUST BEARING
No. 2A OVERDRIVE
SUN GEAR
TRUST BEARING
INSTALLED
FIGURE 38
STUD FOR
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1926MM
STUD
FOR
MISSING NUT
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CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
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ATTACHMENT III
PAGE 25 OF 32
CUSTOMER SATISFACTION PROGRAM 19B40
36. Install the input shaft into the case. See Figure 39.
1926NN
FIGURE 39
37. Install the Transmission Fluid Pump Aligner (307-222) into the case in order to achieve front
pump- to-case alignment. See Figure 40.
NOTE: The Transmission Fluid Pump Aligner is used in a case hole located at either the 5 o'clock or
11 o'clock positions.
STUD FOR
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TRANSMISSION FLUID
PUMP ALIGNER
(307-222)
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PLACE COPY HERE
1926OO
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
FIGURE 40
ATTACHMENT III
PAGE 26 OF 32
CUSTOMER SATISFACTION PROGRAM 19B40
38. Remove and discard the front pump outer diameter square-cut pump seal. See Figure 41.
1926WW
A0057636
FIGURE 41
39. Using the Bushing Remover (307-001) and Slide Hammer (307-005), remove and discard the front
pump fluid seal. See Figure 42.
307-005
307-001
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STUD FOR
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1926VV
N0018747
FIGURE 42
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CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
ATTACHMENT III
PAGE 27 OF 32
CUSTOMER SATISFACTION PROGRAM 19B40
40. Using the Front Pump Fluid Seal Installer (307-014), install a new front pump fluid seal.
See Figure 43.
307-014
N0018750
1926YY
FIGURE 43
41. Coat the new front pump outer diameter square-cut seal with transmission fluid and install it with the
white stripe facing out. See Figure 44.
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1926XX
A0057636
FIGURE 44
STUD FOR
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42. Check to make sure that the No. 1 thrust washer is installed on the pump stator, and make sure that
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the No. 2A bearing is installed onto the pump support.
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CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
STUD FOR
ATTACHMENT III
PAGE 28 OF 32
CUSTOMER SATISFACTION PROGRAM 19B40
43. Using the Transmission Fluid Pump Aligner (307-222), install the front pump assembly with the
transmission in a vertical position to avoid damage to the pump stator support Teflon® seals and
then remove the Transmission Fluid Pump Aligner. See Figure 45.
TRANSMISSION FLUID
PUMP ALIGNER
(307-222)
1926PP
FIGURE 45
44. Install nine new front pump body-to-case retaining bolts. See Figure 46.
• Torque to 20 lb-ft (27 Nm).
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x9
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NUT
1926QQ
FIGURE 46
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CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
ATTACHMENT III
PAGE 29 OF 32
CUSTOMER SATISFACTION PROGRAM 19B40
45. Lubricate the new transmission fluid filter seal with automatic transmission fluid and install a new
transmission fluid filter. See Figure 47.
NOTE: Prior to installing the transmission fluid filter, make sure that the old seal is not stuck in the case.
See Figure 6.
TRANSMISSION
FLUID FILTER
SEAL
1926AAA
FIGURE 47
46. Clean the transmission fluid pan, magnet and the gasket mounting surface. Position the magnet
over the dimple in the transmission fluid pan and position the transmission fluid pan gasket onto the
transmission fluid pan. See Figure 48.
NOTE: Reuse the transmission fluid pan gasket unless it is damaged.
STUD FOR
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STUD FOR
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STUD FOR
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1926RR NUT
FIGURE 48
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PLACE COPY HERE
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CPR © 2020 FORD
MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
ATTACHMENT III
PAGE 30 OF 32
CUSTOMER SATISFACTION PROGRAM 19B40
47. Install the transmission fluid pan and gasket. See Figure 49.
• Torque to 177 lb-in (20 Nm).
NOTE: Tighten all the transmission fluid pan bolts in a crisscross pattern.
x20
TRANSMISSION
FLUID PAN AND GASKET
1926SS
FIGURE 49
48. Lubricate the converter hub with automatic transmission fluid. See Figure 50.
STUD FOR
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GD3484A
FIGURE 50
1926BBB
STUD FOR
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STUD FOR
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PLACE COPY HERE
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CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
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ATTACHMENT III
PAGE 31 OF 32
CUSTOMER SATISFACTION PROGRAM 19B40
NOTICE: Use care when installing the torque converter to avoid damage to the front pump stator
support seal.
NOTICE: Make sure the converter hub is fully engaged in the front pump support and the gear
rotates freely. Do not damage the hub seal.
49. Using the Torque Converter Handles (307-091), install the torque converter. Push and rotate the
converter onto the front pump assembly until it bottoms out. See Figure 51.
1926TT
FIGURE 51
50. Check the seating of the torque converter. See Figure 52.
a. Place the straightedge across the converter housing.
b. Make sure there is a gap between the converter pilot face and the straightedge.
c. Remove the Torque Converter Handles.
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THE CONVERTER PILOT FACE
SHOULD NOT EXTEND
ABOVE THE STRAIGHTEDGE
STUD FOR
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1926UU
FIGURE 52
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
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ATTACHMENT III
PAGE 32 OF 32
CUSTOMER SATISFACTION PROGRAM 19B40
51. Install the Torque Converter Retainer (307-346) to hold the torque converter in place when installing
the transmission. See Figure 2.
NOTICE: If the torque converter slides out, the hub seal may be damaged.
52. Dismount the transmission case from the stand and install it on a suitable high-lift transmission jack.
53. Install the Transmission assembly. Please follow the Workshop Manual procedures in Section 307-01.
54. If vehicle had a loss of motive power concern and the malfunction indicator light (MIL) is illuminated,
diagnostic trouble codes (DTC) P0751, P0730 and/or P2700 may be present in the PCM and these
DTC's must be cleared using the Integrated Diagnostic System (IDS). This condition will not cause
other DTC's to be set.
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
March 2020
Customer Satisfaction Program 19B40
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
On your vehicle, the single-engaging coast one-way clutch (OWC) inside the
transmission may experience a weld concern.
What is the effect?
If this weld fails, it can affect the ability of the transmission to transfer torque
to the wheels. If the weld failure occurs while the vehicle is moving, the
vehicle will lose drive power, with all normal engine, braking and steering
functionality, as if the transmission was shifted into neutral.
What will Ford and
your dealer do?
If your E-Series is a shuttle bus and the Primary Use is transporting
individuals with unique mobility issues (e.g. handicapped, physically
disabled, limited mobility, young children requiring adult supervision, medical
transport service), Ford Motor Company has authorized your dealer to
replace the coast clutch cylinder and replace the single-engaging coast oneway clutch (OWC) with a dual-engaging OWC free of charge (parts and
labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until February 21, 2021
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for this repair is approximately one full day. However, due
to service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 19B40. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
© Copyright 2020 Ford Motor Company
What should you do?
(Continued)
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this service action
performed on a timely basis. Therefore, please have this service action
performed as soon as possible.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you may still need to have this service performed. Please contact
your dealer to determine whether the updated parts were installed during the
previous repair.
If the previously paid for repair was performed before the date of this letter,
you may be eligible for a refund. Refunds will only be provided for service
related to a 5R110W transmission coast clutch cylinder failure and one-way
clutch replacement on shuttle bus vehicles equipped with a 5.4L Engine,
which have a primary use to transport individuals with unique mobility issues
such as the elderly or handicapped. To verify eligibility and expedite
reimbursement, give your paid original receipt to your dealer before
February 21, 2021. To avoid delays, do not send receipts to Ford Motor
Company.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
© Copyright 2020 Ford Motor Company
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2020 Ford Motor Company
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