Red
Flash
Red/Green
Flash
Green
Flash
Red
Solid
Red

Continuous
Buzz
Continuous
Buzz

LNK

Solid
Yellow

Continuous
Tone

STS

Solid
Green

Single Beep
Tone

PWR
STS
STS
STS
STS

_

Table 1
TABLE 1
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020

Not
compatible
Failed
Programing
DTC Present,
cannot
program
Success

Use IDS
STUD FOR

MISSING NUT

Use IDS
STUD FOR
MISSING NUT

UseSTUD
IDS FOR

MISSING NUT

Unplug
PLACE COPY HERE
Dongle
PLACE
COPY HERE
1991B

PLACE COPY HERE

ATTACHMENT III
PAGE 3 OF 4
CUSTOMER SATISFACTION PROGRAM 19B37-S2

Integrated Diagnostic Software (IDS) for Module Reprogramming
NOTE: All vehicles are to have the PCM reprogrammed regardless of symptoms.
8. Using the Integrated Diagnostic Software (IDS), check the Powertrain Control Module (PCM) for DTC's.
Are any of the following DTC's present in the PCM P0300-P0304, P0316, P0217, P1285 and/or
P1299?
Yes - Please refer to Technical Service Bulletin (TSB) 19-2375 for further diagnostics. Once

DTC's and/or coolant intrusion concerns are resolved, continue to Step 9.
No - Proceed directly to Step 9, if there is no coolant intrusion evidence as described.
NOTE: If any other DTC's are present in the PCM and the engine light is illuminated, record them on the
repair order and advise the customer that this update will not repair these issues and that the
DTC's will be cleared but will return again after this update.
9. Connect a battery charger to the 12 volt battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: Make sure the Integrated Diagnostic Software (IDS) computer does not enter sleep mode during
programming.
10. Reprogram the Powertrain Control Module (PCM) using the latest IDS release. Make sure you
are connected to the Internet prior to reprogramming.

NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
11. Clear all Diagnostic Trouble Codes (DTC's).
12. Disconnect the battery charger from the 12 volt battery once the reprogramming has completed.
NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy
which allows the vehicle's computer to learn the transmission's unique parameters and improve
shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process.
This re-learning process may result in firmer than normal upshifts and downshifts for several days.

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020

ATTACHMENT III
PAGE 4 OF 4
CUSTOMER SATISFACTION PROGRAM 19B37-S2

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and
connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool
connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during module
reprogramming (MR) or programmable module installation (PMI).
b. Disconnect the VCM from the data link connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should
appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.

d. Locate the original vehicle session when programming failed. This should be the last session used
in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the
lower right of the previous session screen. This loads any deleted sessions and allows you to
look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select
the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.

CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020

Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121

January 2020
Customer Satisfaction Program 19B37
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?

On your vehicle, it may be possible for coolant to intrude into the cylinder
bores.

What is the effect?

Coolant intrusion into the cylinder bores can lead to coolant loss, excessive
tailpipe smoke, or illuminated malfunction indicator lights (MIL) due to engine
misfire and could potentially lead to engine damage.

What will Ford and
your dealer do?

In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to reprogram the powertrain control module with a new software
calibration to improve engine cooling and reduce the potential for coolant
intrusion into the cylinders free of charge (parts and labor) under the terms
of this program.
This Customer Satisfaction Program will be in effect until June 30, 2021
regardless of mileage. Coverage is automatically transferred to subsequent
owners.

How long will it take?

The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.

What should you do?

Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 19B37. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.

© Copyright 2019 Ford Motor Company

What should you do?
(Continued)

Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this service action
performed on a timely basis. Therefore, please have this service action
performed as soon as possible.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.

Have you previously
paid for this repair?

If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this service action performed to ensure the
correct procedures were used.
If the previously paid for repair was performed before the date of this letter,
you may be eligible for a refund. Refunds will only be provided for service
related to 1.5L engine block assembly and/or head gasket replacement. To
verify eligibility and expedite reimbursement, give your paid original receipt
to your dealer before June 30, 2020. To avoid delays, do not send receipts
to Ford Motor Company.

What if you no longer
own this vehicle?

If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).

Thank you for your attention to this important matter.
Ford Customer Service Division

© Copyright 2019 Ford Motor Company

Protect your investment with this FREE update.
In the interest of customer satisfaction, Ford Motor Company
has authorized your dealer to update the powertrain control
module software in your vehicle at no cost to you.
This software update can reduce the potential for coolant to
intrude into your engine’s cylinder bores, which can lead to
engine damage.
The update takes less than one hour to complete and is
available for a limited time. Please call your local Ford dealer
today to schedule an appointment for this FREE software
update under Customer Satisfaction Program 19B37.

P. O. Box 1904
Dearborn, Michigan 48121

JOHN SAMPLE
123 MAIN STREET
ANYWHERE, USA 12345

Proteja su inversión con esta actualización
GRATIS.
En beneficio de la satisfacción del cliente, Ford Motor
Company ha autorizado a su distribuidor a actualizar el
software del módulo de control del tren motriz de su vehículo
sin costo para usted.
Esta actualización del software puede reducir la probabilidad
de que ingrese refrigerante en los cilindros del motor, lo que
podría provocar daños en el motor.
La actualización demora menos de una hora y está disponible
por tiempo limitado. Llame a su distribuidor Ford local hoy
mismo para programar una cita de servicio para esta
actualización del software GRATIS para realizar el Programa
de satisfacción del cliente 19B37.

Customer Satisfaction Program 19B37

2018 Escape - VIN: 1234567891234567

Protect your investment with this FREE update.
In the interest of customer satisfaction, Ford Motor Company
has authorized your dealer to update the powertrain control
module software in your vehicle at no cost to you.
This software update can reduce the potential for coolant to
intrude into your engine’s cylinder bores, which can lead to
engine damage.
The update takes less than one hour to complete and is
available for a limited time. Please call your local Ford dealer
today to schedule an appointment for this FREE software
update under Customer Satisfaction Program 19B37.

P. O. Box 1904
Dearborn, Michigan 48121

JOHN SAMPLE
123 MAIN STREET
ANYWHERE, USA 12345

Proteja su inversión con esta actualización
GRATIS.
En beneficio de la satisfacción del cliente, Ford Motor
Company ha autorizado a su distribuidor a actualizar el
software del módulo de control del tren motriz de su vehículo
sin costo para usted.
Esta actualización del software puede reducir la probabilidad
de que ingrese refrigerante en los cilindros del motor, lo que
podría provocar daños en el motor.
La actualización demora menos de una hora y está disponible
por tiempo limitado. Llame a su distribuidor Ford local hoy
mismo para programar una cita de servicio para esta
actualización del software GRATIS para realizar el Programa
de satisfacción del cliente 19B37.

Customer Satisfaction Program 19B37

2018 Fusion - VIN: 1234567891234567