NHTSA ID Number: 10171956
Manufacturer Communication Number: 19B34
TSB/Document Date: 2020-03-03
Summary
On some of the affected vehicles, the gearshift lever reverse lockout feature may not function as intended if the gearshift lever assembly becomes damaged during an aggressive shift event. This may cause some difficulty shifting into first gear because the gearshift lever can travel to reverse without having to lift the reverse lockout mechanism. If the vehicle is in reverse gear, the driver will receive an overt indicator with the reverse backup camera display appearing. The driver can only shift to reverse when the vehicle is stopped.
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PAGE 6 OF 14
CUSTOMER SATISFACTION PROGRAM 19B34
12. Position a block of wood and a jack stand under the transmission crossmember. See Figure 11.
FRONT OF
VEHICLE
1960L
FIGURE 11
13. Remove the four transmission crossmember bolts. See Figure 12.
FRONT OF
VEHICLE
x4
STUD FOR
MISSING NUT
STUD FOR
MISSING
1960M NUT
FIGURE 12
STUD FOR
MISSING NUT
PLACE COPY HERE
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CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
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ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 19B34
14. Using the jack stand, lower the transmission crossmember no more than 3 inches with the driveshaft
positioned on top. See Figure 13.
3”
MAX
1960N
FIGURE 13
15. Position the driveshaft to the right hand (RH) side and remove and discard the gearshift lever
threaded pin. See Figure 14.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
FIGURE 14
STUD 1960O
FOR
MISSING NUT
PLACE COPY HERE
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CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
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ATTACHMENT III
PAGE 8 OF 14
CUSTOMER SATISFACTION PROGRAM 19B34
16. Position the driveshaft to the left hand (LH) side and remove the gearshift lever to transmission bolt.
See Figure 15.
1960P
FIGURE 15
17. Remove and discard the gearshift lever nuts and the gearshift lever assembly. See Figure 16.
x2
STUD FOR
MISSING NUT
STUD FOR
1960Q NUT
MISSING
FIGURE 16
STUD FOR
MISSING NUT
PLACE COPY HERE
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CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
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ATTACHMENT III
PAGE 9 OF 14
CUSTOMER SATISFACTION PROGRAM 19B34
18. Prior to installation, inspect to ensure the rear bushings are intact. If the bushings are loose, reinstall.
See Figure 17.
CORRECT
INCORRECT
1960Y
FIGURE 17
19. Install the new gearshift lever assembly and nuts. See Figure 16.
• Torque: 97 lb.in (11 Nm)
20. Install the gearshift lever to transmission bolt. See Figure 15.
• Torque: 30 lb.ft (40 Nm)
21. Position the driveshaft to the RH side. See Figure 14.
22. Install the new gearshift lever threaded pin. See Figure 14.
• Torque: 133 lb.in (15 Nm)
STUD FOR
MISSING NUT
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MISSING NUT
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MISSING NUT
PLACE COPY HERE
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CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
ATTACHMENT III
PAGE 10 OF 14
CUSTOMER SATISFACTION PROGRAM 19B34
23. Raise the transmission crossmember, while at the same time aligning the driveshaft to the
transmission flange using the paint stick mark. See Figure 18.
1960R
FIGURE 18
24. Install the four transmission crossmember bolts. See Figure 12.
• Torque: 46 lb.ft (63 Nm)
25. Install the four new driveshaft to transmission flange retainers. See Figure 9.
• Torque: 80 lb.ft (109 Nm)
26. Position the exhaust clamps forward to their correct locations and engage the safety retainers.
See Figure 7.
27. Tighten down the exhaust clamp nuts. See Figure 6.
• Torque: 35 lb.ft (48 Nm)
STUD FOR
MISSING NUT
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MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
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CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
ATTACHMENT III
PAGE 11 OF 14
CUSTOMER SATISFACTION PROGRAM 19B34
28. Inside the vehicle, pull the white installation cord upwards and clockwise at the same time, to seat the
attached gearshift assembly's rubber grommet to floor pan seal over the sheet metal. See Figure 19.
WHITE INSTALLATION CORD
1960S
FIGURE 19
29. Install the rubber NVH boot over the gearshift. See Figure 20.
NVH BOOT
INDICATOR
ARROW
STUD FOR
MISSING NUT
FRONT OF
VEHICLE
FIGURE 20
NVH BOOT
STUD FOR
MISSING
1960ANUT
STUD FOR
MISSING NUT
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CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
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PAGE 12 OF 14
CUSTOMER SATISFACTION PROGRAM 19B34
30. Inspect the NVH boot for the correct installation position. See Figure 21.
CORRECT
INSTALLATION
INCORRECT
INSTALLATION
1960BB
FIGURE 21
31. Install the gearshift lever boot onto the reverse lock out sleeve's three retention tabs.
See Figure 22.
STUD FOR
MISSING NUT
x3
FIGURE 22
STUD FOR
MISSING NUT
1960W
STUD FOR
MISSING NUT
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CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
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ATTACHMENT III
PAGE 13 OF 14
CUSTOMER SATISFACTION PROGRAM 19B34
32. Install the gearshift bezel. See Figure 23.
GEARSHIFT
BEZEL
1960T
FIGURE 23
33. Install the center console mat. See Figure 24.
STUD FOR
MISSING NUT
STUD FOR
1960U
MISSING
NUT
CENTER CONSOLE MAT
FIGURE 24
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
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CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
STUD FOR
MISSING NUT
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ATTACHMENT III
PAGE 14 OF 14
CUSTOMER SATISFACTION PROGRAM 19B34
NOTE: The new gearshift lever assembly comes with a threadlocker patch. The knob must be squarely
positioned with in two minutes of installation.
34. Install the new gearshift knob or the customer's aftermarket gearshift knob clockwise until bottomed
out and then turn counterclockwise up to a maximum of 359 degrees to center. See Figure 25.
2 min
1960V
FIGURE 25
NOTE: Allow gearshift knob to set for 1 hour before releasing the vehicle.
NOTE: Notify the customer to allow the gearshift knob to set for 24 hours before any aggressive
shifting.
NOTE: Once the 2 minute set time has passed, if the knob has been twisted and/or removed, fully
remove the gearshift knob, clean the threads, and Apply Motorcraft® Threadlock and Sealer
TA-25
-B. Install the gearshift knob.
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CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2020
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
February 2020
Customer Satisfaction Program 19B34
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
On your vehicle, the gearshift reverse lockout feature may not function as
intended if the gearshift lever assembly becomes damaged during an
aggressive shift event.
What is the effect?
You may experience some difficulty shifting into first gear because the
gearshift lever can travel to reverse without having to lift the reverse lockout
mechanism. If the vehicle is in reverse gear, the reverse backup camera will
appear on the display. You can only shift to reverse when the vehicle is
stopped.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to replace the gearshift lever assembly free of charge (parts and
labor) under the terms of this program.
NOTE: Your vehicle is drivable after the repair, however, please allow 24
hours before any aggressive shifting of the gearshift lever.
This Customer Satisfaction Program will be in effect until February 13, 2022
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 19B34. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
© Copyright 2020 Ford Motor Company
What should you do?
(Continued)
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangement s to
have the work completed.
Do you need a rental
vehicle?
Your dealer is authorized to provide a rental vehicle for your personal
transportation at no charge (except for fuel, insurance, and tax) while your
vehicle is at the dealership for repairs. Please see your dealer for guidelines
and limitations.
Have you previously
paid for this repair?
If the previously paid for repair was performed before the date of this letter,
you may be eligible for a refund. Refunds will only be provided for service
related to the replacement of the gearshift lever assembly. To verify
eligibility and expedite reimbursement, give your paid original receipt to your
dealer before February 13, 2022. To avoid delays, do not send receipts to
Ford Motor Company.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2020 Ford Motor Company
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Replacement Service Bulletin Number:
MFR Communication Date: 2020-02-20
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Communication Type: Service Bulletin/Repair Instructions
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