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NHTSA ID Number: 10171932

Manufacturer Communication Number: 15-236-18R

TSB/Document Date: 2020-03-03


Summary

The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.


The current and available software version information will be displayed. The Available
Version I.D should be Rel_19.36.70.

After confirming the Available Version, press “Install Now” to start the reprogramming
process. The screen will go blank (black) for a brief period after installation begins.

Each of the updates (Base, Mid and High) should take less than 10 minutes to install.

Continued...
Bulletin Number: 15-236-18R; Revised: 02/19/20

Page 9 of 17

IMPORTANT NOTES:
• Do not leave the vehicle once the update begins as ignoring pop-up requests may lead to
battery discharge.

Do not touch any of the buttons on the head unit while the updating process is taking place.

If during the updating an error screen is displayed asking “Do you want to Retry”, press
“Retry” to restart the update.

Once the updating process is complete, the head unit will perform a “soft” reboot.
(NOTE: several “hard” reboots are required to fully install the update. This procedure is
covered in Step 6 below.)

button to
CRITICAL STEP: After the reboot process completes, press the HOME
return to the HOME screen. (NOTE: If the “install message” is displayed asking if you
want to start the update process again, press “Cancel”, press the HOME button again and
return to the HOME screen.)

STEP 6 - Turn the ignition OFF, open and close the driver’s door then remove the flash drive from
the USB port. If an error screen is displayed asking “Do you want to Retry”, press “Cancel”.
IMPORTANT: Wait AT LEAST 3 MINUTES before proceeding to Step 7.
STEP 7- Verify the newly-installed Software Version ID using the following steps:

Turn the ignition back ON. Confirm the “SUBARUeBay logo STARLINK” screen is displayed. If
SUBARUeBay logo STARLINK” screen is NOT displayed on the first screen, system did not fully
enter “sleep mode” and reboot properly. Perform Step 6 again and wait AT LEAST 3
MINUTES before proceeding.

In some cases, the radio presets may not appear initially.

From the HOME screen, touch “Settings”.

From the Settings > General screen, scroll down to and then touch “System Information”.

Continued...
Bulletin Number: 15-236-18R; Revised: 02/19/20

Page 10 of 17

Confirm Software Version is now “Rel_UA.19.36.70”.

Press
(Home) to return to the Home screen and shut the engine OFF. Open and close the
driver’s door.
STEP 8- CRITICAL: Operation Check and Full Re-Boot Procedure:
1) Turn the ignition back ON (ACC) and confirm normal system operation.

2) Confirm the Home screen is displayed.
3) Turn the ignition OFF, open and close the driver’s door then WAIT AT LEAST 3
MINUTES to confirm the unit “times out” or “goes to sleep”.
4) Perform 1), 2) and 3) above again twice. If normal operation is confirmed, press
to the Home screen and shut the ignition OFF to complete the procedure.

to return

IMPORTANT: If during this procedure, the screen goes blank (black) and the STARLINK
screen does not appear, the head unit must be replaced. THIS SHOULD BE A VERY RARE
OCCURRENCE. Contact SOA Techline should this condition occur.
STEP 9- If lost during the update process, reset the customer’s radio station presets, navigation
favorites (where applicable) and if necessary, reset the clock to complete the procedure.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active SubarueBay logo
Added Security Gold plan, this repair may be submitted using the following claim information:
Labor Description

Labor
Operation #

Labor
Time

Fail
Code

PRE-CUSTOMER DELIVERY HARMAN AUDIO/NAVI UNIT REPROGRAMMING*

A031-368

0.4

ZSG-48

*Use this claim coding whenever installing the most recent software update on a New,
Un-Registered, In-Stock vehicle without a customer complaint or reported concern prior to retail
delivery for Customer Satisfaction ONLY.

Continued...
Bulletin Number: 15-236-18R; Revised: 02/19/20

Page 11 of 17

Labor Description

Labor
Operation #

Labor
Time

HARMAN AUDIO/NAVI VERSION ID & OPERATION CHECKS ONLY **

B031-150

0.4

HARMAN AUDIO / NAVI UNIT REPROGRAMMING
(INCLUDES VERSION ID CHECK AND OPERATIONAL CHECKS).**

B031-168

0.6

HARMAN AUDIO/NAVI QUESTIONNAIRE COMPLETION

C101-228

0.3

Fail
Code

Claim
Type

ZTA-48

WC

**Use this coding when installing the most recent software update with a customer complaint or
reported concern as documented on a signed Repair Order.
IMPORTANT NOTES:

REMINDER: On BRZ models, this update applicable to HIGH / Navigation - equipped
head units only.

CRITICAL Claim Processing Update: When completing this TSB procedure the postupdate software version number MUST be entered in the Miscellaneous Detail field when
submitting the claim.

A ONE-TIME charge of $30.00 can be claimed in sublet to cover the cost of the USB flash
drives.

Continued...
Bulletin Number: 15-236-18R; Revised: 02/19/20

Page 12 of 17

“Appendix A”
The following time line and symptom list represents conditions addressed by all previous Harman 3.1
updates including the most current version as described in this bulletin.

Harman Gen 3.1 Software Update Chronology (TSB Number: 15-236-18R)
Update #

Release
Date:

NEW Version
ID #:

Map Update
Software ID #

0

7/1/2018

Rel4.18.11.50
Rel4.18.20.50
Rel_U1.18.20.60

Rel_U0.18.30.20**

1

12/5/2018

Rel_U1.18.38.50

n/a

2

3/18/2019

Rel_UA.19.01.70

Rel_UD.19.17.70**

Revised 15-236-18R, INCLUDES update #1 above and
addresses these additional conditions:
- AM/FM radio station presets are lost.
- Favorite Phone Contacts list is lost.
- previously displayed on SXM screen was changed to
(a.k.a. SEEK).
- US State names corrected when using voice guidance.
- Correction made for Pop / Crackling-type sound when using AM
radio.
- Navigation system freezes during loading / start-up.
- Music skips/cuts out while using Apple CarPlay.
- Hands-free feature freezes intermittently while loading.
- Navigation system freezes after entering a particular address
using Voice Recognition.
- The voice guidance volume no longer changes After Ignition
Off/On. Once the Voice Guidance has been muted, the system
retains that setting even after switching the ignition Off/On.
- Invalid Destination Code message appears on the display while
listening to the radio.
- Spanish version FOTA (Firmware Over The Air) translation
corrected.
- Mismatch of Speed Limit between Navigation display and the
Speed Limit displayed in the Combination MetereBay logo Multi-Function
Display (MFD).

3

8/16/2019

Rel_UE.19.22.70

Rel_UE.19.25.70**

Revised 15-236-18R, INCLUDES updates #1 & #2 above and
addresses these additional conditions:
- The steering wheel satellite controls for the audio/ navigation
system (other than volume control) and the audio/ navigation
head unit hard buttons (other than volume control) may become
inoperative intermittently.
- The setting for scheduling charging will terminate (Only
Crosstrek HybrideBay logo).

Conditions Addressed:

- Station presets are lost
- Addition of the security enhancement

** NOTE: These Map Update Software I.D. numbers contain the same functional updates as the corresponding New Version I.D. numbers.

Continued...
Bulletin Number: 15-236-18R; Revised: 02/19/20

Page 13 of 17

Update #

Release
Date:

NEW Version
ID #:

Map Update
Software ID #

4

12/18/19

Rel_UA.19.36.70

Rel_UA.19.42.70**

Conditions Addressed:
Revised 15-236-18R, INCLUDES updates #1, #2 and #3 above
and addresses these additional conditions:
- Navigation Route Calculation takes too much time.
- SXM Preset Program List is lost.
- Enhanced CD (e-CD) does not play.
- Voice recognition (VR) does not operate correctly.
- When the ignition switch is turned on, music in USB memory
goes back to track #1.
- Phonebook cannot be downloaded from a connected smart
phone.
- When the ignition switch is turned on, a message of ‘Invalid
Destination Code’ is displayed.
- When using voice recognition for route searching, the state
name is recognized wrong.
- When MOTA (Map update Over The Air) is conducted, the map
display goes blank (white) temporarily. In case the customer
terminates the MOTA when in this condition, the map stays blank
(white). See NOTE 1 below.
- Hands Free conversation volume not loud enough compared to
the audio volume (unfavorable balance). See NOTE 2 below.
-Added function for SXM Weather Alert setup

** NOTE: These Map Update Software I.D. numbers contain the same functional updates as the corresponding New Version I.D. numbers.
NOTE 1: The MOTA operation is performed in two steps, i.e., Downloading (download the map data to the H/U via Wi-Fi) and Overwriting
(replace the map data to new one inside the H/U.) Before updating the software to Ver. 6, the map screen turns blank (white) during the
Downloading process until it is completed. If the customer stops (by turning off the H/U,) during the Downloading process, the map display
will stay in blank condition. The MOTA operation can be restarted even in this condition. After the Ver. 6 software is installed, the map
does not turn to blank (white) during Downloading. However, the map still turns to blank (white) during the Overwriting process, which is a
normal operating characteristic.
NOTE 2: To meet with customer expectations, Ver. 6 software will increase the Hands-Free conversation volume by 6dB against the base
audio volume. Customers will now be able to hear Hands Free conversation volume which used to be at audio volume level 30 at level
22 after installing this update. If the customer prefers the original Hands-Free conversation volume setting, it can be manually adjusted by
following: Home >> Settings >> Sound Tab >> Phone Volume >> then lowering the volume 6 - 8 steps.
The base audio volume setting chosen at the Factory Data Reset is at level 22 compared to the previous setting, which is level 30. (This
means customers will no longer have to adjust the base audio volume to get
comfortable Hands-Free conversation volume.)

IMPORTANT NOTES:

If the vehicle’s audio / navigation head unit already contains the software version listed in the
information below (or a later one) and is experiencing a similar condition as described here,
installing the most current software will most likely not resolve it. In that case, do not attempt a
software update. Please complete a Harman Questionnaire on this new condition and follow the
applicable Harman diagnostic Service Bulletin for the condition and/or follow the related Service
Manual diagnosis procedures.

If the condition is as described below and the software version is prior to the software version
referenced as correcting this condition, then it is appropriate to apply the latest software update as
found in this bulletin as it will most likely resolve the condition.

Conditions Addressed By Update #4:
1) Navigation Route Calculation takes too much time.
2) SXM Preset Program List is lost.
3) Enhanced CD (e-CD) does not play.
4) Voice recognition (VR) does not operate correctly.
Bulletin Number: 15-236-18R; Revised: 02/19/20

Page 14 of 17

5) When the ignition switch is turned on, music in USB memory goes back to track #1.
6) Phonebook cannot be downloaded from a connected smart phone.
7) When the ignition switch is turned on, a message of ‘Invalid Destination Code’ is displayed.
8) When using voice recognition for route searching, the state name is recognized wrong.
9) When MOTA (Map update Over The Air) is conducted, the map display goes blank (white)
temporarily. In case the customer terminates the MOTA when in this condition, the map stays
blank (white). See NOTE 1 below.
10) Hands Free conversation volume not loud enough compared to the audio volume (unfavorable
balance). See NOTE 2 below.
11) Added function for SXM Weather Alert setup
NOTE 1: The MOTA operation is performed in two steps, i.e., Downloading (download the map
data to the H/U via Wi-Fi) and Overwriting (replace the map data to new one inside the H/U.)
Before updating the software to Ver. 6, the map screen turns blank (white) during the Downloading
process until it is completed. If the customer stops (by turning off the H/U,) during the Downloading
process, the map display will stay in blank condition. The MOTA operation can be restarted even in
this condition. After the Ver. 6 software is installed, the map does not turn to blank (white) during
Downloading. However, the map still turns to blank (white) during the Overwriting process, which is
a normal operating characteristic.
NOTE 2: To meet with customer expectations, Ver. 6 software will increase the Hands-Free
conversation volume by 6dB against the base audio volume. Customers will now be able to hear
Hands Free conversation volume which used to be at audio volume level 30 at level 22 after installing
this update. If the customer prefers the original Hands-Free conversation volume setting, it can
be manually adjusted by following: Home >> Settings >> Sound Tab >> Phone Volume >> then
lowering the volume 6 - 8 steps.
The base audio volume setting chosen at the Factory Data Reset is at level 22 compared to the
previous setting, which is level 30. (This means customers will no longer have to adjust the base
audio volume to get comfortable Hands-Free conversation volume.)
Conditions Addressed By Update #3:
1) Steering wheel satellite switches (other than volume control) and head unit hard buttons (other
than volume control) may become inoperative at times.
2) For Crosstrek HybrideBay logo, the charging scheduler function has been eliminated.
Conditions Addressed By Update #2:
1) AM/FM radio station presets are lost.
2) Favorite Phone Contacts list is lost.

Continued...
Bulletin Number: 15-236-18R; Revised: 02/19/20

Page 15 of 17

3) previously displayed on SXM screen was changed to (a.k.a. SEEK).

4) US State names corrected when using voice guidance.
5) Correction made for Pop / Crackling-type sound when using AM radio.
6) Navigation system freezes during loading / start-up.
7) Music skips/cuts out while using Apple CarPlay.
8) Hands-free feature freezes intermittently while loading.
9) Navigation system freezes after entering a particular address using Voice Recognition.
NOTE: All other functions are not affected.
10) The voice guidance volume no longer changes After Ignition Off/On. Once the Voice Guidance
has been muted, the system retains that setting even after switching the ignition Off/On.
11) Invalid Destination Code message appears on the display while listening to the radio.

12) Spanish version FOTA (Firmware Over The Air) translation corrected.
13) Mismatch of Speed Limit between Navigation display and the Speed Limit displayed in the
Combination MetereBay logo Multi-Function Display (MFD).

Continued...
Bulletin Number: 15-236-18R; Revised: 02/19/20

Page 16 of 17

Conditions Addressed In Prior Update #1:
1) Station presets are lost. Touch buttons read “Hold”. (Applicable for software versions
Rel_4.18.25.50 (or before)). Included in software version Rel_U1.18.38.50.

2) A security enhancement was included in the November 2018 update. (Applicable for software
versions Rel_4.18.25.50 (or before)). Included in software version Rel_U1.18.38.50.

IMPORTANT REMINDERS:

SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

Always refer to STIS for the latest service information before performing any repairs.

Bulletin Number: 15-236-18R; Revised: 02/19/20

Page 17 of 17

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  • 【✨ 𝗜𝗙𝟳𝟰𝟱 𝗴𝗼𝗲𝘀 𝗯𝗲𝘆𝗼𝗻𝗱 𝗯𝗮𝘀𝗶𝗰 𝗰𝗼𝗱𝗲 𝗿𝗲𝗮𝗱𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝟭𝟬 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀—𝗗𝗧𝗖 𝗟𝗼𝗼𝗸𝘂𝗽, 𝗜/𝗠 𝗥𝗲𝗮𝗱𝗶𝗻𝗲𝘀𝘀, 𝗙𝗿𝗲𝗲𝘇𝗲 𝗙𝗿𝗮𝗺𝗲, 𝗟𝗶𝘃𝗲 𝗗𝗮𝘁𝗮, 𝗢𝟮𝗦, 𝗢𝗕𝗠, 𝗘𝗩𝗔𝗣, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Pulling a code tells you something is wrong. IF745 tells you what the code means, when the fault happened, and what data surrounds it. Pass emissions with one I/M Readiness tap. Freeze the fault moment with Freeze Frame. Monitor live sensor data in real time. Turn cryptic codes into clear answers.
  • 【🛒 𝗜𝗙𝟳𝟰𝟱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝘀 𝗳𝘂𝗹𝗹-𝘀𝘆𝘀𝘁𝗲𝗺 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗮𝗹𝗹 𝗺𝗼𝗱𝘂𝗹𝗲𝘀—𝗲𝗻𝗴𝗶𝗻𝗲, 𝗔𝗕𝗦, 𝗮𝗶𝗿𝗯𝗮𝗴, 𝘁𝗿𝗮𝗻𝘀𝗺𝗶𝘀𝘀𝗶𝗼𝗻, 𝘀𝘁𝗲𝗲𝗿𝗶𝗻𝗴, 𝘀𝘂𝘀𝗽𝗲𝗻𝘀𝗶𝗼𝗻, 𝗯𝗼𝗱𝘆 𝗲𝗹𝗲𝗰𝘁𝗿𝗼𝗻𝗶𝗰𝘀, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Warning lights on but you don't know why? Skip the $100+ diagnostic fee at the shop. Run a complete self-check from your driveway. IF745 reads and clears fault codes, retrieves ECU info, and displays live data from every accessible module—delivering a full vehicle health report in minutes, without leaving home.
  • 【✅𝗜𝗙𝟳𝟰𝟱 𝗳𝗲𝗮𝘁𝘂𝗿𝗲𝘀 𝗮 𝟳-𝗶𝗻𝗰𝗵 𝗱𝗶𝘀𝗽𝗹𝗮𝘆, 𝗲𝗿𝗴𝗼𝗻𝗼𝗺𝗶𝗰 𝗱𝗲𝘀𝗶𝗴𝗻, 𝗪𝗶-𝗙𝗶 𝘂𝗽𝗱𝗮𝘁𝗲𝘀, 𝗮𝗻𝗱 𝘇𝗲𝗿𝗼 𝘀𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻 𝗳𝗲𝗲𝘀 𝗳𝗼𝗿 𝗵𝗮𝘀𝘀𝗹𝗲-𝗳𝗿𝗲𝗲 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀.】Large screen means no squinting. Intuitive navigation and customizable data displays put key info at your fingertips. Wi-Fi delivers lifetime free updates without a computer. No recurring fees. No hidden costs. Just a reliable tool that works as hard as you do.

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