PARTS AND WARRANTY INFORMATION
SSPB6

WARRANTY EXTENSION- UPDATED FEBRUARY 18, 2020
For certain 2014-2016 Mazda3 vehicles, the warranty coverage for specific repair of the Mazda
Connect Center Display is extended to 7 years (84 months) from the original warranty start date, with
no mileage limitation.

CONDITION OF CONCERN
On certain 2014-2016 Mazda3 vehicles, the Mazda Connect touch screen in the center display may
not accept touch commands properly or may operate by itself (ghost touch).
The ITO (Indium Tin Oxide) film of touch screen may be corroded due to moisture, which may
adhere on the lens of touch screen during the cleaning process at the plant. The corrosion may
allow the electrostatic capacity to vary without any input, causing the malfunction of touch screen.

SUBJECT VEHICLES
Model

VIN range

Build date range

2014-2016 Mazda3
(MC build)

JM1 BM**** E1 100049 – 218349
JM1 BM**** F1 218350 – 276362
JM1 BM**** G1 276363 – 355940

From June 11, 2013 through
June 23, 2016

2014-2016 Mazda3
(MMVO build)

3MZ BM**** EM 100134 – 124127
3MZ BM**** FM 121913 – 237205
3MZ BM**** GM 228021 – 330142

From December 4, 2013 through
September 3, 2016

The asterisk symbol “*” can be any letter or number.

OWNER NOTIFICATION
Mazda will notify all U.S. owners of the subject vehicles by first class mail beginning in June, 2019.
 Owners will be advised that they do not need to bring their vehicle to a dealer if it does not
exhibit the affected conditions.
 Owners will also be advised that any previous repair on the center display relating to touch screen
malfunction will be eligible for reimbursement if the repair was performed at owner’s expense.
Refer to the owner letter and reimbursement form available on MGSS.

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PARTS AND WARRANTY INFORMATION
SSPB6
VERIFY THE VEHICLE IS APPLICABLE TO SSPB6
1. Verify the vehicle is within the following ranges:
Model

VIN range

Build date range

2014-2016 Mazda3
(MC build)

JM1 BM**** E1 100049 – 218349
JM1 BM**** F1 218350 – 276362
JM1 BM**** G1 276363 – 355940

From June 11, 2013 through
June 23, 2016

2014-2016 Mazda3
(MMVO build)

3MZ BM**** EM 100134 – 124127
3MZ BM**** FM 121913 – 237205
3MZ BM**** GM 228021 – 330142

From December 4, 2013 through
September 3, 2016

The asterisk symbol “*” can be any letter or number.
• If the vehicle is within the above ranges, go to Step 2.
• If the vehicle is not within the above ranges, SSPB6 is not applicable.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System.
eMDCS System – Warranty Vehicle Inquiry Results:
If eMDCS displays:

Action to perform:

SSPB6 OPEN

Proceed to “Repair Procedure” of SSPB6 only if the
vehicle exhibits the touch screen malfunction.

SSPB6 EXPIRED

Vehicle is outside the warranty time limitation.

SSPB6 is not
displayed

SSPB6 does not apply to this vehicle.

Note: This is a warranty extension program. Application of a campaign label is not necessary.

REPAIR PROCEDURE
Please perform a diagnosis and repair according to the Workshop Manual.
 Type in the Search function in MGSS DIAGNOSTIC ASSIST FUNCTION CONNECTIVITY MASTER
UNIT.
 Activate the DIAGNOSTIC ASSIST FUNCTION [CONNECTIVITY MASTER UNIT].
 Perform the inspection of center display, with the diagnostic assist code “70” (Display/Touch.Panel
Inspection).
 If the above test with code “70” passes and malfunction of touch screen (ghost touch) is not
confirmed, then the SSP does not apply. Please submit a warranty claim for diagnosis.
 If the malfunction of touch screen (ghost touch) is confirmed repair the vehicle under this SSP
 If the display screen is normal, this warranty extension does not apply

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PARTS AND WARRANTY INFORMATION
SSPB6
PARTS INFORMATION
Description

Part Number

Quantity

Note

Scrap

Display Lens Kit

BHY1-61-1JZ

1

Please order via the DAG
Special Restricted Parts
Ordering Page on MXConnect

YES

WARRANTY CLAIM PROCESSING INFORMATION
Note:
 This warranty information is applicable to the repair on the Mazda3 vehicle beyond New
Vehicle Limited Warranty period and the center display is replaced due to malfunction of
Mazda Connect touch screen.
 The repair on the Mazda3 vehicle within New Vehicle Limited Warranty period should be
claimed with normal warranty.
 This warranty information is applicable only to the repair of center display due to the
malfunction of touch screen (ghost touch). This warranty information does not cover any
repair of center display exhibiting any other phenomenon e.g., spider crack.
Diagnosis and Replacement of
Display Lens Kit
Process Number
Symptom Code
Damage Code
Part Number
Main Cause &
Quantity
Labor Operation
& Labor Hours
Period Covered

AJ067B
64
9W
BHY1-61-1JZ & Qty. 1

XXR5JXRX / 0.4 hrs.
Over New Vehicle Limited Warranty period, and
Within 7 years/Unlimited mileage

Diagnosis Only if Ghost Touch was not present
Diagnosis Only. Center Display Passed.
Process Number
Symptom Code
Damage Code
Part Number Main Cause &
Quantity
Labor Operation &
Labor Hours
Period Covered

J1905B
64
9W
BHP1-61-1J0E & Qty. 0
YY810XRX / 0.2 hrs.
Over New Vehicle Limited Warranty period, and
Within 7 years/Unlimited mileage
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PARTS AND WARRANTY INFORMATION
SSPB6
RENTAL CAR INFORMATION
This warranty extension does not have a warranty rental car program

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