NHTSA ID Number: 10171901
Manufacturer Communication Number: 19NA279
TSB/Document Date: 2020-03-02
Summary
This Technical bulletin provides a procedure for dealers/technicians on Radio Software Version V807 Over-the-Air Update.
Bulletin No.:
Service Bulletin
Date:
19-NA-279
January, 2020
TECHNICAL
Subject:
Brand:
Cadillac
Radio Software Version V807 Over-the-Air Update
Model:
CT6
XT4
Model Year:
from
2019
Blazer
to
All
All
2020
Camaro
2019
2020
2020
2019
2020
Silverado
1500 (New
Model)
2019
Volt
2019
Canyon
2020
Sierra 1500
(New Model)
to
2019
Colorado
Malibu
from
2019
Equinox
Chevrolet
VIN:
2019
Terrain
2019
2020
Involved Region or Country
United States, Canada, Mexico, N.A. Export Regions
Additional Options (RPOs)
Equipped with Infotainment System RPOs IOS, IOT or IOU
Condition
Some customers may comment on software issues. A continuous improvement software
update is being released with updates made on the following areas: HVAC, Bluetooth,
and general system improvements. Most notable improvements include:
• Previously paired Bluetooth device does not auto-connect.
• SD Card Error code 0x40000
• SD Card Removed message when card has not been removed
• Last vehicle position is incorrect until vehicle begins moving
• Climate Off displayed on Climate app/page, fan speed greyed out, temperature
selected does not match user setting (CT6)
• Vehicle position may not update on maps or while in a tunnel (China)
• Correct translation of Teen Driver Mode to My Driving Coach (Korea)
• Unable to use specific point-of-interest (POI) voice recognition commands (Korea)
• Blank or static/scrambled screen (CT6)
Cause
The cause of the condition may be software anomalies.
Copyright 2020 General Motors LLC. All Rights Reserved.
Page 2
Correction
January, 2020
Bulletin No.: 19-NA-279
A new radio software update, version V807, is being released for vehicles equipped with
Infotainment system RPO IOS, IOT or IOU, in addition to providing general robustness
and stability enhancements. This update includes all enhancements from previous
software version releases.
This update can occur remotely through in-vehicle prompts from the radio display.
However, some customers may decline the vehicle update or the update may be
unsuccessful. Along with the vehicles mentioned above, vehicles in unconnected
markets, and fleet customers will need the dealer to reprogram the radio with the new
software package.
Service Procedure
Important: If the remote vehicle update has been
downloaded or installed, DO NOT install the update via
USB. DO NOT attempt to complete the programming
event without reading Determining Where to Start –
Checking for Update Status first to avoid programming
failures or module lockup conditions.
Caution: Be sure to keep the vehicle doors closed
prior to beginning, and during, the USB programming
event.
Tip: Tripping the door latch to closed status with the
door open will allow exit of the vehicle during the
programming process. Do NOT open the latch until
programming is complete.
The update procedure in this bulletin includes the
following four sections:
• Determining Where to Start - Checking for Update
Status
• Update Procedure Using Remote Vehicle Update
• Update Procedure Using TIS2WEB (USB
Download)
• Troubleshooting
Important: DO NOT attempt to complete the
programming event without reading Determining Where
to Start – Checking for Update Status first to avoid
programming failures or module lockup conditions.
Determining Where to Start – Checking for Update
Status
The process used for this update is dependent on the
status of the software on the module and if the module
already has a remote install package downloaded. To
verify if an update package is already on the vehicle,
open “Settings” and then scroll to “Updates” on the
radio screen. If an update is shown under the “Updates”
screen, proceed to the Update Procedure Using
Remote Vehicle Update section of this document.
Bulletin No.: 19-NA-279
January, 2020
Page 3
5313331
If no update is shown (see “No Updates Available”
image in next section), go to the “About” screen and
verify the build number (i.e., L206, V507, V509, V803
etc.). If the build number is less than V807, proceed
with the software update following the Update
Procedure Using TIS2WEB (USB Download) section
of this document.
Page 4
January, 2020
Bulletin No.: 19-NA-279
5313332
Caution: If Vehicle Update screen shows
“Infotainment System Update” (such as the screen
above) do not use TIS2WEB or insert a USB stick. Use
of the USB stick when the Remote Update has already
been downloaded, installed, or paused during
installation could result in program failures or module
lockup condition. The update should be completed
using the Remote Vehicle Update procedure, following
prompts on the infotainment screen. Refer to Update
Procedure Using Remote Vehicle Update after reading
the remaining information in this section if the Remote
Update has already been downloaded to the radio.
• If the remote vehicle update CANNOT be
completed, the radio must be updated through
SPS via USB. Refer to Update Procedure Using
TIS2WEB (USB Download) in this bulletin.
Update Procedure Using Remote Vehicle Update
1. If a remote package is on the system, you may see
the below pop up.
• If the remote vehicle update has not been
downloaded, select “Start Download,” wait for
the download to complete and then follow the
prompts to complete installation.
Bulletin No.: 19-NA-279
January, 2020
Page 5
5313328
2. If no “Start Download” or “Install Now” pop up is
displayed, navigate to “Settings” -> “Updates.” If
there is a remote package on the system, it will
display “Install Now” Or “Start Download.” If the
screen below is shown, then there is no remote
update package on the system. Navigate to
Settings -> About to verify the software version. If
the build number is not V807 or greater, update
via USB.
Page 6
January, 2020
Bulletin No.: 19-NA-279
5313324
Important: During installation, the vehicle will be
disabled and cannot be driven. Features like door
locks, windows and chimes may not work. If you leave
the vehicle, DO NOT lock occupants inside.
Note: Download may pause due to cellular connection
speed. If the download pauses, click resume to
continue. If the download takes longer than 30 minutes,
see the Troubleshooting section below.
3. Once the remote vehicle update has completed,
verify there are no updates. Select “Settings”,
scroll down and select “Updates.” If no updates are
available, verify software build is at V807 or greater
in “Settings” -> About screen. If confirmed, no
further action is required.
Update Procedure Using TIS2WEB (USB Download)
Caution: Before downloading the update files, be sure
the computer is connected to the internet through a
network cable (hardwired). DO NOT DOWNLOAD or
install the files wirelessly. If there is an interruption
during programming, programming failure or control
module damage may occur.
Note: Carefully read and follow the instructions below.
•
Ensure the programming tool is equipped with the
latest software and is securely connected to the
data link connector. If there is an interruption
during programming, programming failure or
control module damage may occur.
•
•
•
Stable battery voltage is critical during
programming. Any fluctuation, spiking, over
voltage or loss of voltage will interrupt
programming. Install a GM Authorized
Programming Support Tool to maintain system
voltage. Refer to www.gmdesolutions.com for
further information. If not available, connect a fully
charged 12 V jumper or booster pack
disconnected from the AC voltage supply. DO
NOT connect a battery charger.
Turn OFF or disable systems that may put a load
on the vehicles battery such as; interior lights,
exterior lights (including daytime running lights),
HVAC, radio, etc.
Clear DTCs after programming is complete.
Clearing powertrain DTCs will set the Inspection/
Maintenance (I/M) system status indicators to NO.
Bulletin No.: 19-NA-279
January, 2020
Page 7
5164840
Note: If the Same Calibration/Software Warning is
noted on the SPS Summary screen, record the
warranty claim code (WCC) and select OK and follow
screen instructions. After a successful programming
event, the WCC is located in the Service Programming
System dialogue box of the SPS Summary screen. No
further action is required. Refer to the Warranty section
of the bulletin.
1. Start SPS, select Radio – USB File Transfer and
follow the on-screen instructions.
Page 8
January, 2020
Bulletin No.: 19-NA-279
5418111
Note: To avoid warranty transaction rejections, you
MUST record the warranty claim code provided on the
SPS Warranty Claim Code (WCC) screen on the job
card. Refer to callout 1 for the location of the WCC on
the SPS screen.
2. Record SPS Warranty Claim Code on job card for
warranty transaction submission.
3. Insert the USB into the vehicle while in Park. On
the radio screen, select “Settings” —> “Updates” or
select “Learn More” on pop up after USB insertion.
4. Select Install Update.
5. Follow on screen prompts to complete the update.
Caution: Be sure to keep the vehicle doors closed
prior to beginning, and during, the USB programming
event.
Tip: Tripping the door latch to closed status with the
door open will allow exit of the vehicle during the
programming process. Do NOT open the latch until
programming is complete.
Bulletin No.: 19-NA-279
January, 2020
Page 9
5313321
•
Clear DTCs after programming is complete.
Clearing powertrain DTCs will set the Inspection/
Maintenance (I/M) system status indicators to NO.
Troubleshooting
Important: When downloading USB update files, be
sure the computer is connected to the internet through
a network cable (hardwired). DO NOT DOWNLOAD the
files wirelessly.
Important: If having issues with the USB drives, try
using a different brand. The USB drive should be
USB 3.0.
Important: It is normal operation of the Over-the-Air
(OTA) update process for a radio to remain on for
30 seconds after ignition is turned off and retained
accessory power (RAP) has been disabled. The radio
will return to normal power down operations, i.e. off
when RAP is disabled, once the OTA update has been
installed.
Page 10
January, 2020
Bulletin No.: 19-NA-279
Scenario 1: Vehicle conditions are not ideal.
5313329
If the above screen is shown, download the update
through TIS2Web and perform USB update. Upon USB
insertion while vehicle is running, the “Install Now” pop
up will be presented. Ensure the vehicle battery is
being maintained (using EL-49642 or battery
maintainer) while performing this update.
Bulletin No.: 19-NA-279
January, 2020
Page 11
Scenario 2: Consistently Paused Download
5313326
If the above screen is shown and resuming the
download repeatedly fails, a USB update will need to
be performed. Turn the vehicle on, return to the home
screen, and insert USB stick (see previous section). A
pop up should be shown to “Install Now.” Click “Install
Now”, verify the part number is correct and follow on
screen prompts.
Page 12
January, 2020
Bulletin No.: 19-NA-279
Scenario 3: Update Failed. Return to dealer screen.
5313330
1. If the above screen is shown, download the update
through TIS2Web and insert USB stick into the
radio twice (USB stick is not recognized on first
insertion). A blue progress bar should come on the
screen and update will proceed. If this screen
above is shown when trying to update the radio
through USB, reformat to FAT32 on your PC, and
then try to download the update through TIS2WEB
again.
2. After selecting USB File Transfer, if you are
prompted by TIS2Web to select a software P/N
then follow the on-screen instruction to attempt to
gather the software P/N from the A11 Radio using
GDS2 scan tool. If GDS2 indicates the radio is not
communicating, go back to TIS2Web, select A11
Radio, and select when radio displays “Update
failed. Return to dealer. ” to complete the USB
File Transfer programming event.
3. If the screen above is shown again, contact
Technical Assistance (TAC) for further assistance.
Parts Information
No parts are required for this repair.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor
Operation
Description
Labor Time
9104912*
Remote Vehicle Update:
TIS2WEB/USB Download
Not Required
0.3 hr
9104803*
Radio Module
Reprogramming with
SPS/USB
0.3 hr
*This is a unique Labor Operation for bulletin use only.
*To avoid warranty transaction rejections, carefully read and
follow the instructions below:
• The SPS Warranty Claim Code must be accurately
entered in the “SPS Warranty Claim Code” field of the
transaction.
• When more than one Warranty Claim Code is generated
for a programming event, it is required to document all
Warranty Claim Codes in the “Correction” field on the job
card. Dealers must also enter one of the codes in the
“SPS Warranty Claim Code” field of the transaction,
otherwise the transaction will reject. It is best practice to
enter the FINAL code provided by SPS.
Bulletin No.: 19-NA-279
January, 2020
Page 13
Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on
the Job Card, the code can be retrieved in the SPS
system as follows:
1. Open TIS on the computer used to program the
vehicle.
2. Select and start SPS.
3. Select Settings.
4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be
listed on a roster of recent programming events. If the
code is retrievable, dealers should resubmit the
transaction making sure to include the code in the SPS
Warranty Claim Code field.
Version
2
Modified
Released December 16, 2019
January 02, 2020 – Removed the Holden Models and Australia/New Zealand from the
Involved Region or Country section.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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TSB/Document ID: 19NA279
Replacement Service Bulletin Number:
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Communication Type: Service Bulletin/Repair Instructions
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