NHTSA ID Number: 10171837
Manufacturer Communication Number: SA-013-20b
TSB/Document Date: 2020-02-29
Summary
2020 CX-30 SERVICE CAUTIONS FOR NEW AND REVISED FEATURES. The 2020 CX-30 has new and revised features that are different from previous models, and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Index: PDI fuse, Commander Switch Inoperative, Auxiliary Key, Connected Vehicle, Connected Vehicle Maintenance Mode, Mazda Connected Vehicle Viewer (MRVV), Off-Road Traction Assist, Apple CarPlay / Android Auto Install Kit, Blind Spot Monitoring System (BSM), Front Wiper Service Caution, i-ACTIVSENSE Switch, Traffic Sign Recognition (TSR), MAZDA CONNECT Power Function, MAZDA
CONNECT Center Display View, In-Vehicle Digital Owner's Manual, Navigation System, SIRIUSXM Data Service, Power Door Locks, Transmitter Battery Saving Function, Keyless Entry Using Auxiliary Key, Rear Door Child Safety Locks Operation, Theft-Deterrent System, Link Seat & Climate Control Temperatures, Seat Warmer Inoperative, Electric Parking Brake (EPB), Tire Pressure Monitoring System (TPMS), Condition Based Maintenance, M-MDS (MDARS), Part Replacement, Web-based Training Courses.
When MRCC is deactivated, i-ACTIVSENSE remains ON.
The i-ACTIVSENSE switch does not cancel SBS. SBS can be deactivated using infotainment system settings.
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Speed Limit Alert *
NOTE:
Speed Limit Alert function is only available with a dealer installed in-vehicle navigation system accessory**.
Speed Limit Alert function is displayed in the Instrument Cluster and the Active Driving Display.
Speed Limit Alert function is disabled when Apple CarPlay™ or Android Auto™ is connected.
* Some models
Below the Speed Limit
Above the Speed Limit
1. Active Driving Display
2. Instrument Cluster
3. Basic Display
4. i-ACTIVSENSE Display
5. Speed Limit Indication
MAZDA CONNECT Speed Limit Alert Customer Settings
Speed Limit Alert Settings
OFF
Visual
Visual + Audible
Speed Limit Alert Threshold
0 mph
+5 mph
+10 mph
** SD Card maps may contain information about the speed limits of the roads. The navigation system is able to warn driver if they exceed the current limit. This information may not be a
be fully correct for all roads on the map.
MAZDA CONNECT New Power Off Function
Audio Mute - Short press the volume knob (Press again to cancel)
Power Off - Press and hold the volume knob (Press and hold again to Power ON)
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MAZDA
CONNECT Center Display View
The rear-view monitor does not utilize all of the center display space.
Function
Display
Rear View Monitor
MAZDA CONNECT FM
In-Vehicle Digital Owner's Manual
The in-vehicle digital OM can be displayed on the center display while the vehicle is stopped. Customer can search descriptions and watch videos of vehicle features and functions by ope
NOTE:
The digital owner's manual must be installed during PDI. Due to printing deadlines and later updates to the digital manual, the content of the digital manual may differ from the printed m
DO NOT use the same file as Mazda3. Check MGSS (https://portal.mazdausa.com/pokinfoctr/mazdagms3/index?page=detail&id=SC7) and retrieve the correct file for the C
USB memory flash drive FAT16 or FAT32 format is required for installation.
The vehicle's infotainment system will only accept file names [contents.tar] and [contents.sig]. File names with additional suffixes will not be accepted.
The infotainment system may inadvertently be powered OFF if the diagnostic assist function buttons are not pressed correctly. Simply press and hold the volume knob to power back ON.
Navigation System
The 2020 CX-30 7th generation (Gen 7) infotainment system is not equipped with factory installed navigation system, however, it is available as a dealer installed accessory.
NOTE: Gen 6.5 Navi SD card with part number prefix BHP1 (CX-3) installed in the Gen 7 2020 CX-30 will not function.
Gen 7
Gen 7
Gen 6.5
P/N prefix BDTS
P/N prefix BDGF
Interchangeable
P/N prefix BHP1
SIRIUSXM Data Service No Free Trial (Preferred Package and above)
Only available as a paid subscription.
SiriusXM Traffic Plus feature requires in-vehicle navigation SD card.
The 2020 CX-30 is not equipped with a factory installed navigation system, however, it is available as a dealer installed accessory.
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Power Door Locks
Doors cannot be unlocked using the outside door handle touch sensor
The door handle touch sensor system may not operate normally under the following conditions:
1. The front passenger (without key) grabs and holds the outside door handle before the driver (with key) touches the drivers outside door handle unlock touch sensor.
2. The driver touches the sensing area of the door lock touch sensor and the sensing area of the door release touch sensor at the same time.
Good
No Good
Walk-Away Auto Lock Function
A beep sound is heard when all doors and the liftgate are closed while the transmitter is being carried. All the doors, fuel-filler lid, and liftgate are locked automatically when the transmit
range. Also, the hazard warning lights flash once. (Even if the driver is in the operational range, all the doors, fuel-filler lid, and liftgate are locked automatically after about 30 seconds.)
operational range before the doors and the liftgate are completely closed or another transmitter is left
in the vehicle, the walk-away auto lock function will not work. Always make sure that all doors and the
liftgate are closed and locked before leaving the vehicle. The walk-away auto lock function does not close the power windows
.
Operational Range
1. Exterior Antenna
2. 31 in (80 cm)
3. Operational range
Scenarios Where Walk-Away Lock Function May Not Work
Scenario
Reason
Key
transmitter
is outside
By the time all the doors are closed, the key
of antenna
transmitter is already out of operational
1. range while
range, causing walk-away lock to not function.
any of the
Solution
Always make sure
the key transmitter
holder is in operational
range and is the
last person to leave after
all
doors/trunk/liftgate
are closed.
doors have
not been
closed.
Key
transmitter
holder
exits
driver’s
2. door
then opens
rear left
door
to retrieve
items.
Depending on the key transmitter holder’s distance to
the antenna when he/she is closing the driver side rear
door, the walk-away lock may or may not function.
Be mindful of the
If standing closer to the rear bumper area when
closing the rear door, the key transmitter may be out key holder’s position in
of the operational range, causing walk-away lock to not relation to the door
exterior antenna (31 in).
function.
Key
transmitter
holder
moves out
3.
of
operational
range too
quickly.
If the key transmitter holder is in a hurry to get out
Slow down and make
of the car and leaves the operational range too quickly sure the audio beep
before the audio beep, the walkaway lock function may sounds before leaving
not work.
the operational range,
The key transmitter holder opens the driver’s door,
the audio beep sound
gets out, and walks away at a fast pace while shutting will always sound to
the door. It is possible that by the time the door is
alert the key transmitter
completely shut, the key transmitter holder is already holder that the key was
out of operational range because she/he is moving
detected for walk-away
away too fast, causing walk-away lock to not function. door lock function.
If standing closer to the B-pillar when closing the rear
door, the walk-away lock should function correctly.
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Transmitter Battery Saving Function (Key Fob)
The CX-30 has a "power saving" function built into the keyless entry system where some key fob functions are disabled. This feature could accidentally be enabled and some concerns wi
Engine does not start.
Engine does not start unless you hold the fob to the start/stop button.
Doors do not unlock using the door handle, but unlock with the remote.
Doors do not lock using the door handle, but lock with the remote.
Transmitter indicator light does not turn on/flash.
Keyless Entry Using Auxiliary Key
If the vehicle battery is discharged and/or the key battery is dead, vehicle entry is possible using the auxiliary key.
Rear Door Child Safety Locks Operation
The auxiliary key is required to enable (lock) and disable (unlock) the rear door child safety locks.
1. Auxiliary Key
2. Lock
3. Unlock
Theft-Deterrent System
The CX-30 is not equipped with a Theft-Deterrent System.
CAUTION: DO NOT use MDARS to enable:
Burglar Alarm
Intrusion Sensor
The CX-30 does not have the necessary Theft-Deterrent System hardware to function if enabled using MDARS, and MDARS cannot disable the Theft-Deterrent System after it has been en
The following DTC's may be stored if the burglar alarm or intrusion sensor are enabled:
B109F:87 - Intrusion Sensor Module
B2002:87 - On Board Charger DC/DC Low Voltage Side
Contact Hotline if the Theft-Deterrent System has been accidently enabled.
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Seat Warmer and Heated Steering Wheel Auto Mode
The driver and front passenger's seater warmers* and the heated steering wheel* can be set to be automatically controlled (turned on and off) by the climate control system, depending
Auto Mode
1. Go to MAZDA CONNECT home screen and select "Settings"
2. Select “Vehicle Settings”.
3. Enable “Link Seat & Climate Control Temperatures”.
4. Press the climate control AUTO switch.
Link Seat & Climate Control Temperatures Setting
Climate Control Auto Switch
* if equipped
Seat Warmer Will Not Turn ON After Previous Usage or being parked under the hot sun.
DTC B1030:13 (SEAT WARMER UNIT (LH) CIRCUIT MALFUNCTION (HEATER SIDE)) is stored.
Front seat warmer functions after seat cool down and ignition OFF -> ON cycle.
Contact Hotline for latest repair information.
Electric Parking Brake (EPB)
Parking Brake Auto Operation
When the ignition is switched OFF, the parking brake will be applied automatically. The EPB indicator light in the instrument cluster and the EPB switch indicator light turn ON.
1. Indicator light
Canceling the Parking Brake Auto Operation
Parking brake auto operation can be canceled using the procedure in the Owner's Manual.
NOTE: When the ignition is cycled back ON, the parking brake auto operation is restored.
Parking Brake Automatic Release
If the accelerator pedal is depressed with the parking brake applied and all of the following conditions are met, the parking brake is automatically release. When the parking brake is relea
instrument cluster and the EPB switch indicator light turn off.
Engine is running
Driver's door is closed
Driver's seat belt is fastened
Selector lever is in the D, M, or R position
Tire Pressure Monitoring System (TPMS) Change
The TPMS system uses a new rubber type direct TPMS.
NOTE: The new rubber type is not reusable. If the TPMS sensor is removed from the wheel, it must be replaced.
New Rubber Type
Old Metal Type
Condition Based Maintenance (Except Canada)
The vehicle calculates the maintenance (oil change) timing.
This function cannot be turned OFF.
Distance until the oil change is available in MAZDA
CONNECT.
Reset is required after every oil change.
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Global Service Support
New M-MDS (MDARS)
A new M-MDS diagnostic tester (MDARS) for 7th generation vehicles (starting with the 2019 Mazda3) is used.
Performs more maintenance service functions
Performs more complicated vehicle electrical system diagnostic
Reprograms more ECU's
Parts Replacement
When replacing vehicle parts such as ECU's, motors, seats....etc, always refer to MGSS. Some new components may not operate if MGSS new part replacement procedure is not performe
2020 CX-30 Web-Based Training Courses (https://www.mazdadevelopmentstudio.com/learnerpage.aspx)
Course
Description
30070 2020 Mazda CX-30 Exclusive Preview
30071 Mazda Premium
30072 Performance: Effortless, Joyful Driving
30073 Exterior: Artful Design
30074 Interior: Human Centricity
30075 Skyactiv® Philosophy
30076 Mazda Connect Essentials Web-based Training Course
MAZDA CONNECT AND MAZDA CONNECTED SERVICES USER GUIDE
(https://portal.mazdausa.com/pokweb/resources/sites/MAZDA/content/live/SERVICE_INFORMATION/121000/SI121599/en_US/Mazda%20Connect%20and%20Connected%20Services%20User%2
MAZDA
CONNECTED VEHICLE VIEWER
(https://portal.mazdausa.com/pokweb/resources/sites/MAZDA/content/live/SERVICE_INFORMATION/121000/SI121599/en_US/Mazda_Connect_Vehicle_Viewer_12.6.19_FINAL.pdf)
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MGSS 1.3.1 (1602a) | tlawrenc | 02/28/2020, 15:40:14 | Windows 10 64-bit | Chrome 80.0.3987.122
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TSB/Document ID: SA-013-20b
Replacement Service Bulletin Number:
MFR Communication Date: 2020-02-28
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